Public spa, location and restaurant, coffee shop just downstairs

Night time staff (gentlemen) at front desk very friendly but in the day time 2 ladies seems not very welcome and not really helpful for foreigners who not good at mandarin.

Very new hotel, just 10 mins walk from Banqiao train, high-speed rail and metro station. I got a very nice spacious room with a great view of Banqiao District. There is a huge Louisa Coffee just downstairs.

The massage on the 17th floor was so-so, and the attitude of staff and general outlook of the place doesn't match the high standard of the rest. I won't recommend booking this, there are way bettee massage places around Banqiao Station for a similar price. Also, there are new rules in Taiwan so hotels doesn't provide slippers, handsoap, toothbrush etc. For free anymore. I feel in this more high standard hotel it would be good to offer at least slippers and handsoap when you check in as a part or the package. I did bring my own, but tourists from outside might not come prepared like that.

The room is spacious and the there is a hot spring on the top floor. I requested for a room with a good view. The staff did give me a room with a good view.

There was no liquid soap near the washing basin. It has been a comment by other visitors but still it hasn’t been addressed to. For the hot spring, the automatic door between the dressing area and the hot spring did not work. It needs repairing. Besides, there’s an open area outside the hot spring. The door leading out was open. The other buildings can view what’s inside when the wind blows the curtain away. (The hot spring is Japanese style) The privacy was not attended to.

The room was clean, spacious and well-lit with mirrors aplenty. Space was used efficiently with sliding doors utilised. It was interesting how you could view the TV from the shower area if you wanted to or block the sink and shower area off with a door for privacy. The wall length windows of our room gave us an excellent view of the surrounding city and mountains. The staff were also helpful and assisted us in booking a taxi at 5am in the morning.

Strangely enough, there is no hand soap provided at the sink. Having read the reviews online, we decided to bring our own hand soap. However, it would be nice if the hotel could provide a refillable bottle of soap as that seems to is an essential item.

We managed to book their Family room. The space was well designed, had good wifi (and Chromecast) and slept 4 persons comfortably. The hotel onsen was a treat after a busy day out too. Most of the staff could speak English and the cleaner was friendly. We even extended a night seeing how comfortable it was and we had a red eye flight and although we had to move to a smaller room because our room was booked, the hotel was very accommodating and we could move to the new room way before check-in time.

It is about 10mins walk from Banqiao Station. We weren’t that troubled by that because we taxied to most places but it might be a bother if you have alot of bags and taking the train.

Lots of free water bottles for Taipei hot summers. Nice modern and clean look for the rooms.

No soap dispenser for handwashing, but there are dispensers for body wash and shampoo, so it appears to be an oversight. Also no coin laundry in this hotel even though it has so many other facilities like a café, parking, and many restaurants. Would have been nice to have one so you do not have to drag your laundry outside the property.

Comfortable room. I recommend this hotel

Breakfast is non existant if you arrive too late (for example at 9am)

Stepped into this room and immediately fell in love. It's new and clean, layout was unique and very spacious for the 4 of us. Lots of space to put our luggages and many bags of stuffs that we bought. There are many eating places and convenience stores within walking distance.

Gym is located in the other building across a small road and need to pay to use. Metro is a bit far but no issue for us.

The location is wonder in Banqiao area, and the staffs in hotel were really helpful and nice. They are patient to deal with all kinds of requests from guests. The facilities in room were also impressive even the amenity kits were in boutique brands which was surprising me so much.

The breakfast is a very disadvantage to guests indeed. They just offer vouchers to guest to redeem coffee and meals at the coffee shop next to the hotel. Although it still provides foods to guest but sometimes it seems a little sloppy

Hotel appears to have a policy of not allowing ANYONE to check in before 3pm, regardless of the room availability. Hotel is comfortable but toilet/shower is visible from beds in rooms. Hotel is not optimally located for tourism. There is a very nice gym available for a nominal charge.