Breakfast location was great - so much light, setup was spacious, good variety of food, staff very friendly, professional and helpful, toilet very clean too. In summary, it was a nice place to have breakfast and chill, relax, atmosphere/environment very calm and reassuring.

On one of the mornings, a staff insisted to seat us at a specific table which I preferred not to (I do not like sitting in the sun or nearby center table where a lot of people are walking up and down to get food). Please allow guests to choose own table, thank you.

Excellent hotel with attentive staff. I expressed a preference for a quiet room. Was given a nice room on the 14th floor, which was more quiet and tranquil than a beachfront bungalow on Samui, while located right in the heart of Sukhumvit. Would definitely stay here again.

The property is well connected to the BTS station by a covered back alley. They should inform the guests about this during check-in as it is extremely convenient, especially on rainy days.

Breakfast was amazing. We would wake up to use the gym and go to our breakfast buffet earlier so we can savour more of the food there. Love the combination of cold cuts and greens available too. The japanese breakfast spread is really goodd.

Breakfast good Location is near public transport Staffs are nice

Really clean, breakfast was good, and staff was very helpful.

I had difficulty changing channels on the television. I did not encounter that in the past. Also, should have more channels such as BBC, CNN. The cupboard hinges need to be tightened. The doors did not close properly. One evening I needed another towel. I called front desk, housekeeping, emergency, operator and no one picked up the phone. So I went down to the 6th floor and took a pool towel! that was quite frustrating! If it had been a real emergency, I would not have been able to get help.

There is no such hotel as a hotel without flaws. I believe that what it comes down to are how well the hotel manages the compromises that will make “One size fit all” and the attention to detail, both in hotel and room design and in the daily management. 

At the Nikko Hotel, the customer service I encountered was great. The hotel has an incredible functional design, while stil being aesthetically pleasing. For an experienced traveller, it was one happy discovery after the other. To mention a few: - AC is highly adjustable and well functioning, cooling the room while avoiding the draft you often experience elsewhere. - The fitness center is extremely well equipped and nice and cool (This sufficiently cooled room was a first for me here in Bangkok). The staff were very welcoming and nice. - In the room, the Japanese toilet is a wonderful invention that honestly ought to be standard in any 5 star hotel. - I had a huge bathtub and shower with a large window into the bedroom, I loved the design. Some other reviewers complain about somewhat dim lights in that area, and that is true. For me it was only just adequate. - Upon check out I went to the cafe in the lobby area, where I was not only recognized and greeted welcome back (I had been there once, the day before), but the waiter was also able to recollect my 3 item order from the day before including a few customizations to it. I have honestly never experienced that before and would happily have settled for just being recognized as a customer. I could go on and on about the niceties, but the list would be endless. On the flip side I have to admit that the pool area is good, not great. The pool itself is great and far bigger than it looks, I liked it a lot. I think the experience comes down to the fact that the JAL hotel is situated just in front of the pool and makes it feel a bit claustrophobic. Anyway I had a great time there and the water was clean and nice.

n.a.

Nice and quite and the room had block out curtain which kept it dark for a morning sleep in

The see through class window to the bedroom

Breakfast was outstanding, the location of the hotel is also very convenient. The hotel itself - and also the next door JAL City - have excellent restaurant options. The Japanese food is amazing. There even was a little Kaldi Cafe which serves pretty good coffee! It was basically a tiny Tokyo in the middle of Bangkok.

Not applicable. Everything was outstanding.

- The hotel is extremely well situated, with tons of food places to explore right outside the hotel. There is also a small and quiet shopping centre within the hotel itself, offering a couple of restaurants. - The staff were very friendly and welcoming. - Used the pool in the evening and that was great (pool towels provided at entry to the pool) as we had it practically to ourselves with one other person using the loungers. - A bonus was the footpath that links directly from the hotel to BTS Thong Lor, it is owned by the hotel which ensures the path remains uncluttered for easy access to the hotel. - Didn’t have breakfast so can’t comment on it.

Minor inconveniences: - No optionally purchasable minibar items in the fridge. - Lastly a bit of personal preference, but the pillows were slightly too high for my liking.