A staff member spoke very rudely and shouted at my 5 year old daughter at the orchid cafe restaurant when she mistakenly touched some food at the buffet. Kids will be kids and your staff need to be trained on how to talk to them. The right thing would have been not to approach my child but come talk to me or my wife if there was an issue. This one person has undone all the good work of your entire staff. It is because of this reason we may not stay here again.

Very clean, staff were professional

When i arrived, i had to place a deposit for if i used the minibar. I told them that i wont be using it. But still they insisted. So i gave them 100 USD. They had to convert it to Thai Baht, and told me if you didnt use the minibar, we will give you back the deposit in Thai Baht. I asked if they can return the money in USD they said no. It doesnt make sense. The idea is to keep money with them for if i use the minibar, they will use the money. But if someone doesnt use it, they should give back your deposit in your original currency. So when they gave me the money in Baht, i had to exchange it back to USD and i lost money, because of the exchange rate. It is not fair. It is a 5 star hotel, they should have another way of doing this.

Best location in Bangkok. Peaceful environment. Luxurious environment. Perfectly trained staff, genuinely beautiful. Amazing breakfast. With whatever you could dream for.

The swimming pool staff, especially Sumita, were extremely efficient in getting seats for everyone even when it was crowded, and were always extremely courteous and always wore a smile. The same could be said of the breakfast staff who always managed to find a table or had alternative suggestions when the queues were long. The reception and concierge were a bit hit and miss with regards to helping with banking/cash issues, but I did appreciate their cheery demeanour early in the morning on New Year's Day - not easy! Overall, a top-notch stay. Will definitely return!

couldn't work out the phone - so couldn't use the butler service to get coffee or ring directly to the front office.

for a 5 star property, they still hv a lot to achieve. we pay 5 star cost for everything yet for the basic service, tye staff stands on r head and make small talk for cash remuneration. I hv never understood the concept of tipping for doing their job. it is the hotels responsibility to pay the staff well, not the customers. Tipping sometimes is fine if the service is exceptional but a simple room service and they wait for us to tip is quiet annoying.

Location, location , location Great service, friendly team , excellent breakfast, Very clean , good concierge

Excellent hotel. Impeccable service. There's nothing to complain at all. It's pure luxury from start to finish!

Nothing at all!

Rooms was 2619 and 2618

buy mistake I book the hotel 21 check in and 22/10/2024 check out , once I notice it I immediately send email , however its bounce back and I did send again but not sure its go thru , however on my arrival I indicate it and the reception guy was checking and check me in , later on pm my wife and my Daughter arrived and the reception told them no you are checking out tonight , to cut the long story its was resolve but the hotel charge me no show for the first day which I find unfair

Old school elegance at its finest. Beautiful pool area with wonderful staff. The bedrooms are very luxurious and comfortable with everything you could want. The door staff are happy and friendly and very welcoming.

The man who checked us in shouted loudly when we asked questions like we were stupid - don’t recommend him as a check in staff member. I actually wanted to tell him to talk softer as he was embarrassing us. Not a good welcome entry into the beautiful and elegant hotel.

We loved the comfort, cleanliness and friendly vibe of the hotel. It is in a great location, very close to the sky train and metro. we also enjoyed being able to pop into the mall which was just over the bridge. The staff were fantastic, always friendly and helped us when needed. breakfast has a lot of variety and didn’t feel too busy at any point. The winter decorations made the hotel feel very Christmassy which we also loved. The bed was one of the most comfortable we have stayed in!