The staff are friendly and communicate well. The location near Patong beach 5-10 mins walk was perfect for us. It's also near nice restaurants and bars. The internet worked well. We were also allowed late checkout at no cost because we had a half day trip to the islands and needed to refresh before checkout.

The hotel could do better on air con in the lobby and the lift

I recommend this hotel, I really like the jacuzzi on the balcony (even if mine didn't work I had to change rooms), but overall everything was fine and the hotel manager was able to find me solutions, the hotel staff is very nice, in addition you can get a massage on the ground floor and you also have a restaurant

I advise you not to take the breakfast option, you can eat better at the same price outside the hotel, it is supposedly a buffet but you can only eat eggs, sausage and ham (hot), or cereals, fruits and jam toasts

A Truly Wonderful Stay at the Zephyr Hotel in Phuket I spent a beautiful month at the Zephyr Hotel in Phuket and had an absolutely amazing experience. The hotel is stunning, with great amenities and a perfect location. During my stay, I encountered a small issue with the air conditioner in my room. However, the staff handled it wonderfully—they upgraded my room at no extra charge! This gesture really made me feel valued as a guest. The entire staff was friendly, professional, and always eager to help, but I must give a special mention to Arunee. She was absolutely lovely throughout my stay, going above and beyond to ensure everything was perfect for me. Her warm and caring demeanor truly made a difference in my experience. Thank you, Zephyr Hotel, for an unforgettable stay. I highly recommend this hotel to anyone visiting Phuket!

Rooftop pool sleeping bed and airco

The staff were amazing. They were very helpful with everything. The restaurant serves good food and I would stay here again

One of the other guests was quite rude. He was loud and walked around wearing Nike t-shirts that were very obviously fake. It was also clear that he was only in Thailand as a sex tourist and it made the holiday a bit less enjoyable than it should have been. I would rather if the hotel didn't accommodate this kind

Decent location. Lovely bed and great air con. The WiFi wasn’t great in our room and the shower head was loose so it sprayed everywhere. The TV channels weren’t in great reception. The pool appeared very nice but was a little bit dirty and had some loose tiles, still good for a roof top and some snaps for the socials. I’d stay again for a night or 2 but not for a week

The shower

Thank you to all the staff who have helped me through difficult situations. I would like you to update your furniture in the rooms but otherwise everything is good. If it is possible for the administration to reward the staff for their good work. I will definitely recommend your hotel and would consider cooperation.

Pool closed

Was a really nice stay. 10 min walk to the beach, 5 min walk to the main street, the swimming pool in the rooftop was amazing. The staff was rea kind. We booked a few tours in the same place.

The noise of the street. The place was in an intersection, and our room was placed with view to the street, so we could hear all the noises of the street. The hotel should improve their windows with soundproof windows for a better experience

Very good hotel overall. The studios are amazing. There is a lot of space, the room is big. The bed is a king sized one. There is a jacuzzi in the terrace and a beautiful view. Everything is clean. It’s like a mini apartment. Did book twice and would book all over again if I had to find a place to stay in Patong. The pool on the rooftop is also amazing. Did not regret a single penny of this trip.

Since the hotel is still in renovation I will just suggest plugging up the fridge cuz mine wasn’t working. But otherwise than that it’s all perfect.