Staff were excellent. The place was spotless; we had an upgrade to a larger villa; air conditioning in every room; the pool was perfect for spending the middle of the day in; equipped with lots of things that made our stay easier, such as a washing machine... we had a very enjoyable stay and felt the accommodation was of high quality. Lots of eateries, supermarkets and other facilities within a few minutes walk.

We didn't use the communal facilities of the resort. We had a look around and they didn't appeal to us, as they were targeted to smaller children. Your views on this might alter depending on kids' ages.

very nice complex, suitable only for little children age 1-6. the kids club is very small. we came for it but it wasn't worth to come just for it. continental very basic breakfast.

located in Rawai which is very far end boring part of the island

The property is in a gated little area right near rawai beach. The rooms and living space was very spacious and clean. There was a washing machine which really is a bonus when travelling with little kids. The kids loved the kids club and played in there for hours.

Not a bad thing but we did put no room service on the outside of our property yet had room service every day. I mean I don’t mind but it was overlooked . The main issue was the post Orion of the rooms they are not connected to the living space which is fine for adults however the kids room opens up to go straight outside to the pool which is 1.4m deep all the way, not really kid friendly heights. Having a three year old we were constantly on alert and checking the kids door was locked every night incase they woke up and walked out to the pool area.

If you have children this is a great place to stay, free access to Rawai kids park which has a water park with slides , outdoor covered play park and indoor play area, there is a trampoline park too which you can pay extra for. Villas are lovely and clean with everything you need! I would stay here again!Rawai is lovely and quiet compared to Kata/Karon/Patong so if you are looking for a lovely chilled holiday this is for you!

We have spent wonderful familly vacation in 3bedroom pool villa and everything was amazing. I have no complaints about services provided by staff of Rawai VIP villas - cleaning,water refilling,pool cleaning,etc. My young ladies (4 and 6) really enjoyed the waterpark and indoor playinground. We also had booked breakfasts for the whole stay and it was superb - we were little bit lazy during morning,so have a breakfast few steps from your villa was amazing.

I did not find anything what I dislike about this accommodation.

Walking distance to restaurants and mini mart, private villa with ensuite bathrooms, full kitchen, kids park

Many mosquitos in every room, no room service, breakfast is very basic, TV channels not working, no 24-hr reception

Good value for money. We stayed in the 4br pool villa. It was clean, heaps of air con, great beds, nice pool. The resort has an amazing kids club, and kids pool, and the cafe had amazing food - better than the local restaurants, and very reasonably priced.

Location is a draw back (which is why it’s priced cheaper). Rawai does not have a beach, and is less touristy than the other locations, so the selection of nice restaurants and clothes shopping is more limited - Easy enough though to get a 10min taxi ride to a beach though. plenty of boats available in Rawai to take you to islands is very useful. The villa is a 5min walk to the main road, and the resort gives free bikes to ride, so that helps a lot.

Beautiful, self-contained villa on a family friendly property. My toddler loved the kids park. Close to lots of great restaurants.

The rooms in the villa are not connected inside— every bedroom opens out onto the pool. This can be a bit tricky with young kids, but we managed it fine. Just something to consider when booking.

Love the pool villa very much. The kids even wanted to extend our stay there. If we could we would have wanted to! We love the cleanliness and the quiet ambience. We wanted to have a relaxing trip and we got it here. Will definitely come here if we ever go to Phuket again.

It's not really a dislike but there was no halal food options at the villa. It would be great if they can include some halal or muslim friendly options, like the roti, in the menu, especially for breakfast.

Amazing villa, amazing staff always helpful. We stayed for 3 weeks and it was great. The kids park is very nice for small children. The outdoor area is rebuilding so it was closed but still lots of fun. Very safe resort and again the staff was incredible. We had a problem with the pool water and the engineer came again and again until the problem was solved. The breakfast is very nice very diverse from Asian to continental and American buffet and awesome staff at the restaurant.