The location was central. Thank you for Mr. Suat, the reception was caring and relevant.

Excellent, friendly, great location, excellent cleanliness

During the few days I stayed here, the internet was very weak, and we later realized that the problem was in the entire building, but everything was fine in the dormitory.

Very good location. I stayed 3 days in march 2025 and did all the tourism walking! Very convenient location.

It was a good relation cost/benefit. The internet worked fine and the guys gave me information for using public transportation.

It was very comfortable for us as it was very close to Taksim Square. The staff was very nice and helpful in solving our problems. A small, sweet, family hotel.

Great value for money, very helpful and friendly stuff, especially Suat , convenient location

Terrible customer service. Suat is far from the sweet and accommodating persona others described. He lied to us about supposed "technical problems" with the water in our room, but we know for a fact that our reserved room was given to other people. To make matters worse, they didn’t inform us beforehand about this room change. We had made the reservation on November 17 for December 31, yet they still failed to honor it. When we confronted him, he suggested canceling and even said, "Find yourself another hotel, no problem"—on New Year’s Eve! He initially refused to give us a discount and only did so after a heated argument. While the room was changed on the second day, the damage was done—our first night, New Year’s Eve, was spent in a terrible room on the -1 floor that was smaller, lacked a kitchen, and had no TV. Even the “right” room we were moved to was rusty, without any kitchen supplies, and clearly in need of repairs. The administration's carelessness completely ruined what should have been a special night. P.S. After we leave the location, they put that we didn't do check-in, terrible

The worst hotel ever! Everything was old and full of bugs. We paid for breakfast, but there was no breakfast at all. I have to edit my comment now because the hotel has responded, and I can't reply directly. First of all, this is the funniest response I've ever seen. You charged for breakfast and now say, "If you saw there was no breakfast, you should have left." 😂 Secondly, when we arrived, the person working there only spoke Turkish and didn’t understand English. So how exactly did they inform us? Thirdly, what you did is considered a legal offense in Europe, and you are responsible for compensation. The party responsible for collecting this compensation from you is Booking.com, as they are the ones who took our payment. Now, it is also Booking.com's responsibility to remove you from their platform. I have to edit my response again because the hotel has once again changed their reply and continues to lie. No food ingredients were given to us at all. Booking.com should take action against the hotel's dishonesty, and I believe they have already done so by removing them from the site.

Everything is broken.

It was the worst accommodation I have ever stayed at. There was no breakfast, even though we had paid for it. Everything was broken and old. I am editing my recession to respond to the hotels comment. First of all, my reservation is for less than a month ago, so according to what you mentioned, it should be stated on the website that your hotel doesn’t provide breakfast, but that is not the case! Secondly, you do not have the right to tell me that you didn’t force me to stay after I’ve already arrived and paid the full cost! Instead of solving the problem, you want to kick the guest out of the hotel! This is a huge irresponsibility. Thirdly, the issue with your hotel is not just the lack of breakfast. Everything in your hotel is old and broken, and it bears no resemblance to the photos you posted on Booking.com. I hope those who are considering booking your hotel see my comment and don’t get deceived like I did. Additionally, I would like to inform those who are considering booking this hotel that the management offered to refund the breakfast cost if I removed my comment here! I leave the judgment to you!

There was nothing that I liked. Everything was old and broken. Look at the pictures I uploaded. Instead of proper equipment, they gave us a portable gas stove, and there were no kitchen appliances at all. In the end, they gave us a few dirty and unusable pots and pans.