Located in the heart of ancient Istanbul, great place to stay to see the sights. I had a nice spacious room overlooking Hagia Sophia. Very nice, comfortable and great value for money considering the location.

I felt some of the reception staff - not all - were downright rude and not bothered. Need better training. Also, breakfast quality was very average. Quantity and choice was not a problem as it was buffet breakfast, but the quality was average.

Great location, friendly staff and all was very helpful. I was upgraded for the first few days and then went to a standard room which was also very good. Breakfast was good. They also have a pool and a gym

In the first room facing the street. It was a little bit noisy at night because there are many restaurants, but that’s not the fault of the hotel. There is a nearby mosque which was making a lot of noise late at night and very early in the morning with the call to prayer.

On arrival Tuba at reception was polite & very helpful. The breakfast was excellent & a wide variety. The waiters at breakfast time, especially Muhammad Ali, Muhammad Hassan & Abdullah were very polite & always going the extra mile in wanting to provide great service. Arnan at reception also very polite & helpful. A great location to be based at in Istanbul.

Nothing that comes to mind.

Friendly Staff, very fast check in with Samet and Oguzhan promptly taking all our luggage to our rooms, sorting out WiFi on our phones...great wifi coverage. We paid more for a standard room which turned out to be a room in the loft with a small half window.....even so had a fantastic view from this window of both the Aya Sophia and Blue Mosque. Our rooms were cleaned daily. We payed more to avoid a basement room, but I did view a basement room which did have a very large window/patio doors to a small private outdoor area, although no views. Very comfy bed, standard room with a king-size bed and good room size.

Tea/ Coffee in paper cups!!! Would have been nice to have breakfast tea in proper tea cups or mugs... More hot food options needed for breakfast. Picture of standard double room was misleading. As ours had only a tiny half window in a loft room.

The location is excellent. Quite central and close to the tram station. Quite a lot of restaurants nearby and most famous sightseeing sites in Istanbul are a few minutes walk. I got a standard room, and the size is very compact (I think it is reasonable for this location and the price) but everything you need is there. Hotel staff is friendly and supportive.

Just one inconvenience during our stay is that the elevator was not accessible from ground floor to first floor. (my room is at 2nd floor). I had to carry the suitcase and stroller manually every time between lobby and 1st level, and then take the elevator from 1st to 2nd floor.

Sura Hagi Sophia is the ideal hotel for visiting Istanbul. The breakfast is exceptional, the products are natural and have an authentic taste, yogurt, milk, various fruits, borek etc The Spa services are not to be missed: swimming pool, hammam, dry and steam sauna, massage. The hotel is very close to all tourist attractions and all points of interest: Sultaahmet Square, Topkapi Palace, Aya Sophia, Blue Mosque, Hippodrome with the Column of Constantine, Serpentine Column in bronze and the Obelisk of Theodosius, Arasta Bazaar (small and with art objects, don't miss Iznik ceramics, Turkish cotton items, pahare ceai Pasabahce) Basilica Cistern, Gulhane Park all 3-7 minutes walk away. Surface metro station T1 at 2 minutes walk away and 3-4 stops away from other destinations: Eminonu Ferry for Bosphorus crossings with destinations on the European shore of Bebek, Ortakoy, Besiktas or the Asian side of Anadolu Kavasi, Kadikoy. from Eminonu on foot a few minutes to visit Yeni Camii, Yeni Camii Meydanim, Misir Carsis - the Egyptian bazaar, Grand Bazaar and in the other direction Galata Bridge and Bosphorus criuse to Maiden Tower - Kiz Kulesi, Karakoy district, Galata tower, Dolmabache Palace, Pierre Loti Hill.

there was nothing to disrupt a perfect vacation

This was my second time staying at Sura, The location, cleanliness and facilities are amazing. I also enjoyed the Suhoor spread which accommodates fasting Muslims. The night manager Aziz was really helpful, kind and friendly and Alkan the day bell boy was also really friendly and helpful.

I had communicated with the property in advance I would be arriving early and had requested an early check in, I was willing to pay for the early check in but was advised it was not required. I arrived at the property and was advised a room would not be available until 2. The receptionist Firat was not very nice or helpful, he was not willing to listen, he just kept shutting me down by saying “your room will be ready by 2:00”. I understand that a room was not available my experience would have been much more pleasant is Firat was helpful and willing to listen. My room was not ready until 2:30, Firat is the type of person who would not let someone check in a minute early, but expected me to be fine with providing me access to my room 30minutes late. He needs to be humbled.

great location, very good breakfast

servers at restaurant and room service do not understand english. It was hard to ask for something. We had to call 3 times asking for coffee sachets. They did not understand our need. They called back offering cappuccinos, americanos, etc. The breakfast is a great buffet. While having breakfast the server bring food that we do not want to eat. Probably they wanted to be nice but we need our space and no interruptions. While checking out We were worried about our luggage, transfer, time, etc. In that moment came another hotel staff asking to open the booking app to fill the comments about the hotel. We felt harassed.

We have just spent six nights at the Sura Hagia Sophia Hotel. The location of the hotel is excellent being only a minute away from all of the major sights in Sultanahmet and also the tram stop which takes you down to the waterfront, the markets and ferries. The hotel facilities were excellent and the room very comfortable. The breakfasts were varied and there was a good choice of food. We would like to say a huge thank you to the staff for making our stay so enjoyable. In particular Husan in the restaurant who made my husband wonderful pancakes each morning, Yusuf on the desk who helped us many times and Mustafa for accommodating our son’s change of plans and need to stay for a few more days.

It would be lovely if the staff in the restaurant at breakfast time were more welcoming and smiley. Husan was the exception to this and really stood out by providing great service.

The staff were extremely helpful; specially Abdulla Delaur, Oguzhan saka, kodir Kartos. Oguzhan saka, was really genuine and helped us till end when there were no taxis available due to Friday prayer rush. He helped us to communicate with the Uber driver in Turkish. In addition, he explained how to travel on the tram. He always helped us out of the way, very helpful and genuine person. We wish him all the best to excel in his career ahead. He has all the leadership skills such as, problem solving, patience, team player, best communicator at all level, sincere and dedicated to his job.

The property is at the excellent location, convenient to all sites.