Great location, friendly staff and all was very helpful. I was upgraded for the first few days and then went to a standard room which was also very good. Breakfast was good. They also have a pool and a gym

In the first room facing the street. It was a little bit noisy at night because there are many restaurants, but that’s not the fault of the hotel. There is a nearby mosque which was making a lot of noise late at night and very early in the morning with the call to prayer.

On arrival Tuba at reception was polite & very helpful. The breakfast was excellent & a wide variety. The waiters at breakfast time, especially Muhammad Ali, Muhammad Hassan & Abdullah were very polite & always going the extra mile in wanting to provide great service. Arnan at reception also very polite & helpful. A great location to be based at in Istanbul.

Nothing that comes to mind.

great location, very good breakfast

servers at restaurant and room service do not understand english. It was hard to ask for something. We had to call 3 times asking for coffee sachets. They did not understand our need. They called back offering cappuccinos, americanos, etc. The breakfast is a great buffet. While having breakfast the server bring food that we do not want to eat. Probably they wanted to be nice but we need our space and no interruptions. While checking out We were worried about our luggage, transfer, time, etc. In that moment came another hotel staff asking to open the booking app to fill the comments about the hotel. We felt harassed.

This was my second time staying at Sura, The location, cleanliness and facilities are amazing. I also enjoyed the Suhoor spread which accommodates fasting Muslims. The night manager Aziz was really helpful, kind and friendly and Alkan the day bell boy was also really friendly and helpful.

I had communicated with the property in advance I would be arriving early and had requested an early check in, I was willing to pay for the early check in but was advised it was not required. I arrived at the property and was advised a room would not be available until 2. The receptionist Firat was not very nice or helpful, he was not willing to listen, he just kept shutting me down by saying “your room will be ready by 2:00”. I understand that a room was not available my experience would have been much more pleasant is Firat was helpful and willing to listen. My room was not ready until 2:30, Firat is the type of person who would not let someone check in a minute early, but expected me to be fine with providing me access to my room 30minutes late. He needs to be humbled.

The staff were extremely helpful; specially Abdulla Delaur, Oguzhan saka, kodir Kartos. Oguzhan saka, was really genuine and helped us till end when there were no taxis available due to Friday prayer rush. He helped us to communicate with the Uber driver in Turkish. In addition, he explained how to travel on the tram. He always helped us out of the way, very helpful and genuine person. We wish him all the best to excel in his career ahead. He has all the leadership skills such as, problem solving, patience, team player, best communicator at all level, sincere and dedicated to his job.

The property is at the excellent location, convenient to all sites.

Excellent location for seeing the sites and eating at local restaurants in Istanbul. Top class service from hotel staff during our stay, in particular Muhammad Ali Abbasi, provided excellent service during my whole visit, both in the restaurant and the hotel bar. We are planning to visit Istanbul again in the near future, and will definitely use this hotel. My family loved the cats, so if you like cats, you will be very happy, suggest you bring some dried cat food with you, as you will need it?

The toilet doors could be better in the hotel room, not exactly private when being used. During this visit, its was during winter months, hotel had the heating on, which could make the room uncomfortable at times, but opening the window tended to sort that issue.

Location, interior, convenience. Outdoor area, pool and spa

Cold arrival. No porter for luggage assistance. Poker faced frontdesk staff.

I had the pleasure with my family of staying at the Sura Hagia Sophia Hotel and it exceeded my expectations. The location is really perfect—steps away from Istanbul’s most iconic landmarks like the Hagia Sophia and Blue Mosque. The staff (Margarita, Yamur and all other) made the experience unforgettable with their exceptional warmth, professionalism, and readiness to help. From the front desk to the concierge, everyone was incredibly attentive. The breakfast buffet was delightful, and the atmosphere was modern yet inviting. A standout feature was the three beautiful breakfast halls, including one with a stunning view of the old city. It added a magical touch to every morning. I wholeheartedly recommend this hotel for an outstanding Istanbul experience!

We had a memorable stay at the Sura Hagia Sophia, thanks to the incredible front-of-house staff. Yusuf from Guest Services stood out as an absolute gem. He was efficient and attentive, resolving any issues or delays immediately. His attention to detail and accommodating nature made all the difference. If you visit this hotel, be sure to introduce yourself to Yusuf—he’s genuinely the nicest and most helpful person, a true asset to the team! ‘Caner’ from the concierge team as well. He was wonderfully welcoming, always greeting us with a bright smile. Caner provided detailed information on attractions and tours, and his bubbly personality made our stay even more enjoyable. I highly recommend his suggestions. My toddler adored him! (Picture attached). Mohammed Nadir at reception and the restaurant team—Ali Abbasi, Ahmar Ali, and a South Asian gentleman with a ponytail—were fluent in Turkish, Urdu, and Hindi. They were such gentlemen, always sincere and kind, and consistently went the extra mile to ensure our comfort. The lady who checked us in was equally accommodating, ensuring we had the best rooms close to our elderly parents for easy access. The bell boys, Ali Yilmaz, Abdulkadir Karatas, and others, were incredibly kind and always willing to assist us, especially with my mother in a wheelchair, which the hotel generously provided. We have travelled to Istanbul many times but this by far was most memorable stay we have had all due to the above staff.

No complaints

Swimming pool and terrace were perfect for relaxing between exploring city sites. Location. Modern design of the hotel. Vigilant customer service and assistance with luggage / taxi on both arrival and departure.

Slow room service, staff forgetting to respond to simple requests such as replenishing water, and not making up the room daily which is expected as standard from a 5* hotel. Hard sales by some staff for spa treatments was annoying at harmony Spa.