Hotel was cosy and nice Super view with the lake and the snowy mountain . The back of the hotel also had a panoramic view of the ocean. Room was super spacious and balcony was nice. Breakfast area had indoor and outdoor options. Free parking space .you would need to rent a car in trabzon hence parking is important. Mrs Wesam and the reception girls (1 turkish and 1 Indonesian) were very friendly and smiling. They acted fast if we had any inquiry. Also we tried the turkish Hammam experience and it was good.

Bathroom tub had hair from previous guests and overall cleanliness of the tub was not good but still was not bad. Servers in breakfast area were not friendly and never smile, giving you unwelcoming vibes . Also at 7 in the morning, they have very loud english pop music (Miley Cyrus and Katie Perry) so that was super annoying specially that it doesn’t go with the vibes of the place and the view and definitely not with breakfast. Turkish hammam experience was pleasant but floor was not super clean. Bed cover was super small, hardly for 1 person even tho it was a queen bed, So they brought another cover.

The view is amazing, exactly how it is shown in web photos on Sera Lake. They care about service. Breakfast was excellent. Hotel and rooms are super clean. I used their VIP car for tour in the last day of my stay and I felt that I messed up as I could have used it earlier as it is very comfortable and luxury. I suggest that you don’t book tours in advance and you could just use their VIP car if you’re traveling with family.

There is not a single thing that I didn’t like. The worse thing about Trabzon is about transportation, and expensive taxi’s. Uber is not available in Trabzon. Plan your days with using the hotel VIP car for family daily tour.

View, facilities, room size and housekeeping, nice breakfast, hotel restaurant/room service was cheaper than outside restaurants in City Centre. Last but not least the amazing staff. Special thanks goes to Wessam for being a great hostess, helping with translations, late trip bookings and any requests. Another Arabic speaker was Jinan, who was super nice as well. Thank you Sera Lake!

Everything was great at this hotel except for the breakfast. I never experienced such a poor breakfast from any hotel in all of Turkiye. Nothing was fresh and there was barely any food. No fresh juice, only tea or Nescafe was offered. When we saw a Turkish family arrive for breakfast they were treated completley different and offered table service with freshly prepared breakfast.

Didn't like the breakfast treatment we received as tourists compared to locals staying at the hotel.

The staff were so friendly and the hotel has a great view of the lake. Many staff speaking Arabic made it easier to communicate, and they were very helpful. The Royal Suite was spacious and amazing, We really enjoyed the stay.

There are no shopping facilities around but if you have a car it is better.

The staff demonstrated exceptional kindness and understanding toward multilingual guests. The remarkably affordable room offered breathtaking views, prompting us to consider extending our stay, though flight arrangements precluded this. The restaurant provided delicious food at reasonable prices, offering both dine-in and room service options. Furthermore, the hotel's tranquil location, removed from urban congestion, ensured a peaceful and relaxing atmosphere. The complimentary sauna and Turkish bath were a welcome amenity, and massage services were also available for an additional fee.

The only thing you wouldn't like is That you had to check out.

Thanks so much Sera lake hotel for your super hospitality, the hotel was so nice with a wonderful breath taking view on the Lake and the green mountains, I want to thank Arwa our receptionist for being very helpful and so nice and for adding the breakfast for free to our reservation, it was a very nice gesture ♥️ also for preparing an excellent trip to Uzungol with Ibrahim the best tour guide and driver ever, also want to thank Utku the night shift manager for his kindness, many thanks also for Osman the restaurant Garson, he was very keen to give us the best experience, also thanks to Sevvall she was very nice with us in the restaurant and vey helpful, I’m sure that my next visit will be on Sera lake hotel 🙏🏻

It was a bit far from the city center, so you will need to rent a car to be able to avoid the taxi high rates, or simply enjoy your stay at the hotel without leaving

1- Cooperative staff. Especially Mrs. WESAM. A big thanks to her for not only making sure our stay in the hotel was good, but also for making sure that our stay in Trabzon is great! 2- Amazing restaurant. Breakfast was exceptional. The restaurant was awesome 3- Amazing scenery in both winter and summer

The only thing is that I had a feeling that the room was a bit dim at night. I wish if there were a bit more lights so that it would be brighter. Personal preference after all.

I loved waking up to the view every morning. The rooms were very clean. We had a little trouble checking in because they had gotten our rooms mixed up but they compensated us beautifully and made us feel comfortable and welcomed. Breakfast was delicious, with different soups and items daily. You could get omelets and eggs customized daily. The staff was always very attentive, kind and caring. They made sure everything was taken care of promptly. There was always someone around to help, no matter the time of day. We enjoyed the little gym they had at the lower floor. W enjoyed lunch outside on the terrace and breakfast daily.

nothing major. Just some food went missing from our fridge. but again they compensated us for it. Most of the staff doest speak English but they always did their best to get someone to translate.

1. Amazing Location and views 2. 2 hour drive to Uzongul lake 3. Staff knew quite good English which helped a lot 4. Good taste of the food in the hotel restaurant

1. Housekeeping needs to be punctual and thorough ( i had few leftovers from previous guests in the room when i checked in) 2. Staff at breakfast need to ensure cutlery is there for guests at the table rather than guests need to look out themselves 3. People smoking cigaretter on your face in the restaurants is not welcome especially when with children. There should be dedicated smoking areas for people who want to smoke while eating