Everything

Taxi service was horrible. We ask for shuttle for the airport one day before and appointment was for 7:15 and guy shamelessly came at 7:35 then driver went to get his coffee and then started to drive. How can you be so unprofessional! Because of this guy I missed my train and everything got delayed by 4 hours !! Shameless !! I hate it and they charged me 28 Euro as well. So if I pay I should expect service, isn’t it? For future travel please don’t trust their shuttle service or you may be screwed!

My Stay during winter 27th-31st Dec 2024.Nice and calm village type location . Who ever wants to do Ski . Its close by 12 mins location Crozet.. Staff are friendly and helpful. Airport shuttle provided with extra reasonable amount. Big room with full equipped kitchen ans also big balcony. Transport near at the hotel bus number 66 every 1 hour this can be change..please follow the bus schedule at the bus holt. restaurants and supermarket mall close by. Can walk or use the bus number 66. Its Fantastic 4 star accomodation. PLEASE Don't FORGET TO CARRY YOUR PASSPORT WHEN YOU TRAVELING TO GENEVA CITY FROM THIS ACCOMODATION BORDER POLICE OFFICERS ARE DO CHECKING.. ENJOY.....!

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1. Unlike many people, we love the location. Not only it is quiet, it is also in an open area so we don’t feel suffocated. The parking garage underground is safe and convenient with an elevator direct to floors. 2. The unit assigned to us is almost perfect. In the sense that it is big enough with kitchenette and utensils to cook and eat in the room. We asked to have the room at the back to avoid the noise in the front, and we got it. Everything is clean and proper and the bed is to our liking. Big, firm and so comfortable. 3. I knew that the room is not cleaned everyday, so I make up my bed myself and tidy up everyday. But I noticed that eventhough they don’t clean the room, they do pick up the garbage and replace the plastic poubelle and they do change the towels when we let them know. 4. I did not see a lot of staff, but the young man who checked us in, Jeremy, he was very nice. And when we request to have another chair in the room, he brought it up right away. 5. We did not use restaurant or breakfast, so I can’t really say anything about them.

- The internet is very slow. Usually I don’t really care using hotel internet because I have me own 4G. But in this hotel, even my 4G has a hard time to function. Something about the thickness of the wall or area with no good reception? I don’t know. - The heater is not function maximum, even though I have cranked it up to the max. Lucky we bring our electrical blanket. It is not that bad, but when the temperature is going to be really low ( jan-feb) it can be a problem to the guests. - Some of the plates were not really clean so I had to wash them first before using. Also the small dishwasher is handy, but in our room it doesn’t work well. The dishes still dirty and the soap is not even melt. So I decided to do a conventional way, wash it in the sink ! I am ok with that. :)

The room is wonderful, clean and comfortable. There is a little kitchen with everything you need, which I did not know before I arrived. The receptionist was very nice and patient, gave me a lot advices for how to take bus, book shuttle and taxi. Also the price is very reasonable, compared to the hotel in the Swiss side.

The location is kind of isolated, a bit far from CERN (4.8 km, not walking distance). The worst thing is that the only bus I can take is 1 every hour, it makes me really nervous to miss the bus. I booked a shuttle at 8:00am in a morning, for my scheduled conference starts at 8:30am. I was told it takes about 15 min. to get to CERN. but since there is only one shuttle in the hotel, the shuttle went to drop people to the airport, it came back 45 min. late! By the time I arrived CERN, it was 9:15am.

The location is very near to Geneva and very near to ski. Also near to a cable car 🚠. A good place to enjoy you holiday 🎊 The Apartment is good for a family or a group of 4 person. They also provide a free baby Cot if you have a baby. But you have to request before your arrival. The Receptionists are Friendly and helpful. We will visit again 😊❄️ Thanks team 🤝

The room cleaners need to be memorized the guest’s Request. They should not forget the Guest’s Requests.

lovely quiet hotel comfortable,ideal for self catering as fully equipped in room great reception staff 11/10 for hakib he was very helpful,speaks fluent french and english, cant say any negativity about my experience here, great location easy walk to big shopping centre at thiory centro commercial 20 min or st genis poulliy same time,great chinese restuarant just up the road, bus stop just outside to take you to shopping centre or the airport.

offer of evening meal ?

Convenient enough location for visiting Geneva and getting to the airport - worth the trade off for the much cheaper prices. The queen studio room was fantastic - spacious, clean, well-equipped and comfortable. It would have been great for a longer stay. There was a mix up on arrival with our room allocation - a misunderstanding of my accessibility requirements - but the receptionist was incredibly helpful in resolving this and really went the extra mile to ensure we were happy.

Safety, quietness, reception team excellent

The Hotel only cleaned once in our 15 day stay, hotel does not collect dustbin daily no sweeping of room, a minor cleaning hygienic wise is preferred, tissue no replaced other that approaching the reception from time to time, There should be daily minor cleaning even if its just sweeping the floor, clearing bin refilling toilet paper etc

The place was good however we were unable to request a room with a better view. The property was equipped with kitchen and cooking utensils and we were able to cook food for a lower cost. Grocery store is also nearby and accessible by bus.

Air Condition and ventilation need to be improved. The same with the breakfast option. There should be more option and it should not be the same everyday.

The staff is very professional and nice. The room is bigger than average and very clean. Love all the facilities in the room and the fully equipped kitchen.

The connected rooms. Soundproofing is very bad in connected rooms. Especially when there are babies and kids in your neighbor's room. We can hear everything ... And we have a baby too so I think both of the rooms got very little sleep...