The swimming pool area was nice & clean. There was a Shell station was one block over which was very convenient so I could get some beverages and snacks.

Unfortunately, at the time there was renovations going on. So, the breakfast in the morning was just a small bag of yogurt, orange, juice & a breakfast sandwich. I would have liked to have had the normal breakfast of pancakes or waffles. However, I plan on taking another trip to Miami in 2 years & so far I plan on staying here again because there were so much more pros than cons about this hotel.

It was clean and conveniently close to airport. Shuttle to airport was easy and great. From airport shuttle was difficult to find.

Staff attitude was 'a could not care less.'

I liked the comfort of the bed and the cleanliness of the room. As well as the amenitites. The breakfast was fine, pretty much what i would expect.

I know the wait for the shuttle cant be helped with the traffic but when I call, to ask where i should go for pickup, you should know to send the shuttle at that time. Not just send it when i get there.

1) Shuttle from the airport. 2) Staff were friendly and polite. 3) Complimentary breakfast.

The breakfast area was very chaotic at breakfast time and a little small.

Free airport shuttle and free parking and free breakfast were major reasons we chose this place - all were appreciated. The breakfast timing (6-9) was handy for our needs. The food was the same every weekday we were there (dry cereal, make-your-own waffles, prepackaged bagels/muffins, yoghurts, hardboiled eggs, sausages, juices, tea/coffee) but was a bit different the Saturday we left. Many fast food places were nearby. We used a public bus to Miami that stopped right across the street. Note our room faced the airport, so we sometimes heard aircraft, but this was never a problem

The key card situation should be corrected ASAP!!! Our room key cards refused to function about once a day, and had to be recharged at the front desk. The first desk agent we spoke to about this acknowledged it was a known problem. Each time we requested a recharge (from different desk personnel), all we had to provide was our room number. Not only was it inconvenient to make extra trips to the lobby, but we were concerned that some random person holding a room card might cite our room number and so gain access to our stuff. Fortunately, that never happened - maybe all desk staff are good at remembering faces.

Shuttle app was very accurate and we were picked up as we exited the airport. Room was comfy and breakfast was very tasty. Hotel offers a shuttle service to the cruise port which was a bonus.

Our room was very clean and comfortable. Loved the pool. Staff was very helpful. Great location to get to the airport. Airport transfer driver was excellent, van very clean. We would stay there again.

The lobby was very messy when we arrived. Garbage bags full waiting to go out. I suspect it was the breakfast cleanup and the check in/check out change. Staff was helpful, got us settled. There was a very rude guest checking in. She caused quite a disruption. A female staff member managed her well, got her out of the lobby into a room and then checked the rest of us in. When we came back out to the lobby, everything was clean, organized, and the staff was well prepared for the usual questions about the pool, local eateries and deliveries, and the transport vans. Lobby decor was fine but could be freshened. We would stay again. Thank you.

Location was ok, breakfast was ok

I forgot a red and blue quilted wrap in room 113 Would appreciate if I can get it back please , I want to book fir this coming Friday Please help me find this wrap

Great location for Miami Airport with Free Shuttle--about 10 mins depending on traffic. The staff at the hotel always have treated me like family, willing to go the extra mile to store bags, put in a crib, or give help and directions. Rooms are well equipped with mini fridge, microwave in-room safe. The breakfast buffet is plentiful including waffles, toast, bagels, eggs and sausage.

The rooms and carpets could use some freshening up.

I arrived at 4am from Portugal. I was exhausted and used an app to find the hotel. I called and spoke with Jonisia who was at the front desk. I told her I needed to sleep for three hours and then grab the shuttle to catch the next plane. She got me to my room and personally knocked on my door in the morning to make sure I got up to catch the shuttle to my flight. I was starving the breakfast was perfect. I inhaled it and jumped on the shuttle and made my flight. The short period of time there was much needed, sleep, shower, food and with a smile ! The price is unbeatable. I will be there again. It is perfect for people traveling in and out of Miami. It is not a five star resort but everything you need for a comfortable place to stay that is clean and a great staff....this is it !

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