Linda, at the front desk, provided genuine, excellent customer service. She treated us with respect and was extremely informative. The other staff were unfriendly, short and dismissive.

We didn't order any food because the prices were ridiculously expensive. I spent over $20 on a small coffee, bagel and an apple juice at Starbucks and don't let me get started on room service. A bowl of cereal was $18.

I loved the location and proximity to Universal Studios. I also loved the pet friendly facility.

The cost and prices of amenities. I do not understand why paying guests must also pay $45 per day to park. If we are in your hotel as guests, why can't we park our cars for free. The cost of the breakfast was also overwhelming for the taste. I can definitely do without the food and amenities price gouging.

Second time staying here and I love this hotel. It's busy but all the staff are so helpful and friendly. The beds are sooooo comfortable and the bathrooms are so clean and big. The rooms are quiet and we had great sleeps in love the pool after a busy day and the fact that it opens late. Easy walk to the park and Citywalk or use it the very frequent shuttle. We stayed here as a base for our whole LA stay and easily got Lyft to different locations and used the Hop on Hop off bus. Metro station nearby too. Fresh water filter for water when we needed it.

Hot tub needs some maintenance, some evenings it was too cold for the pool but the hot tub needs a paint and the bubbles fixed!

The room was a good size and the location was within a very short walk of Universal Studios Hollywood. All the staff were friendly and helpful.

The rooms and corridors were very tired and looked in desperate need of a refurbish. I don’t mind staying in hotels that need a refurbishment, but for the cost of this room my expectations were higher,

The staff were all extremely friendly and accommodating. We also loved the shuttle between the hotel and Universal Studios CityWalk, it made things very convenient.

The surprise parking fees were not appreciated. The property is already priced above most so having to pay for parking when we're already paying to stay there seemed a bit unfair and extraordinary. If the state of CA has car and emissions fees, we can understand paying some kind of parking fee, but having the fee be as expensive per day as it is for paying guests of the hotel, and only having a fraction of that cost be the difference between valet or self-park was a disappointing surprise.

The Hotel is GOOD, it has excellent location to the people who wants to go to Universal Studios Hollywood and Citywalk. The staff from the Hotel are GOOD and well trained, the majority of people speaks English and Spanish. I am sure this hotel is an excellent option to the family who wants to attend Universal Studios.

There is two different breakfast buffet. One is the Colonial and the other is Imperial. The colonial buffet didn't have protein, only breads and fruits. The imperial buffet was much better. The room itself was good but unfortunately I booked normal couple bed and it is SMALL. The parking is absolutely expensive. It is USD 50 per day plus taxes. This was too much. The bath was not GOOD. The quantity of water was few and took long time to heat up.

The hotel has shuttle service going to and from Universal Studios which is very convenient. Staff very friendly when we ordered food for room delivery.

Got delayed checking in and worried that my reservation didn’t go through. No reservation showed under my name even if I had an email confirming booking. Booked our stay via Booking.com. The front desk was not able to locate the reservation and it was for 5 nights! I have to call Hilton customer service directly and he was able to figure out about the error in the name by doing a search on it.

Location, the comfort of the room, the view from the 23rd floor and the staff was very friendly and helpful

Unfortunately my reservations for my last day got messed up. It was an error of some kind as I requested to check out on Sunday morning. The front desk said that was fine and I went down to update my keys. Saturday afternoon I was in the recording studio and kept receiving phone calls which I wasn’t able to take because of working. Finally I listened to the VM and they were asking me why my belongings were still in my room. Obviously there was a mix up. I called them and somehow my request for Saturday night was NOT confirmed and they had no rooms available.

Excellent location allowing easy access to Universal Studios and convenient access to other nearby tourist spots. Comfortable stay with helpful staff. Good dining. Enjoyable facilities.

On first day, being unaware of plethora of options available at Universal Studios, we were at a loss for dinner. While we should have researched more, the hotel can provide, through its cable services information about Universal Studios and, more specifically, the variety of shopping options available near the studio and access to these. Breakfast, while very good, was complicated due to what is paid and what shall be charged. I wonder if people really care about this.

My husband and I were there to Celebrate our Anniversary, we were going to Universal Studios. We arrived at 11am and the front desk had amazing customer service and checked us in early . The room was big and beautiful. Our view was amazing from the 21st floor. The atmosphere and the young bar tender at the bar were great . We had a nice time relaxing after our long day at Universal. Next morning breakfast was delicious. Oh and the valet workers were very polite and friendly. The shuttle to and from Universal Studios and City walk was a plus .

It’s not a complaint, just wanted to let you know the shower door didn’t close right , it wouldn’t grasp so the water would leak out. Not bad but had to put towels on the floor .