room was clean, beds comfortable, tv could have been bigger only a 32,' breakfast was good and plentiful, waffles, eggs, sausage, muffins, bananas etc, room service was great needed bathroom cleaned after first night and was accommodated, mcdonalds next door, popeyes, 5 guys burgers, subway,2 chinese restaurants, large grocery store, nice thrift store, gas station all across the street, washinghton DC about 10 minutes away, Maryland about 15 to 20 minutes away

there was a loud noise from the vent in the bathroom that does not shut off, ever. closed the door to muffle the sound, still annoying

To start off the staff was very friendly and accommodating. had a few issues with my key card going out (I kept putting it in the same pocket as my money clip which is magnetic) so that is on me but they where always super friendly about reactivating it. This location is up to date on the rooms and lobby so it was nice and clean. the maids did a fantastic job restocking and cleaning the room everyday while we where out. Location was approximately 15 minutes from Washing D.C. which is fine as long as you beat the traffic. For anyone considering this hotel for thier stay. keep in mind it's free parking and free breakfast and that is something to take advantage of. so including all of that when you factor in the price of this hotel, it can't be beat.

Very good value for money for the services offered. Free parking at the facility. The hotel is 12 minutes from Washington DC. Bathroom with bathtub in the room, very efficient air conditioning and a large flat-screen TV. Comfortable beds and carpeting on the floor.

The service at the front desk could be better and establish a positive relationship with guests. I missed that, even making eye contact when I was standing in line to check in. Additionally, I asked for a room in a quiet part of the corridor, but was told that all rooms are quiet. I was placed with my family door to door with some other family, where several children were running around, screaming from before 7 am. The parents of these children were also having loud conversations from 6.45 a.m. Room soundproofing minimal!

The staff was friendly and patient. Housekeeping respected the do not disturb signs. I ended up with a last minute booking that was nicely discounted through booking.com.

The only problem I had wasn't necessarily a them/hotel problem. The AC unit uses a thermostat on the wall rather than the buttons on the machine unit itself. I initially started trying to operate the unit via it's controls rather than the thermostat that the staff informed me about. So again, probably down to use error.

The customer service was great at the front desk. Very quick and thorough and explained everything in detail. The room was nicer than I expected. The room was very clean, A/C worked great, and an overall good value.

Unfortunately the entrance/exit to the location was a little confusing but that’s not too big a deal. The outside of the hotel looked a little worn down and old, it could use an update. The walls are extremely thin; I could hear the people next door having a conversation when I woke up in the morning. The water pressure in the shower was pretty weak and the sink spout was short for the basin it was in. I wish breakfast was until 10am instead; unfortunately I missed breakfast because I’m not a morning person.

The maid service was positive. Very friendly and responsive to our needs eg need towels, room clean up as soon as you can. Staff, front desk- alerted us by calling us at the Smithsonian that we were supposed to check out. My mistake- I thought I had booked that day. Was able to rebook the same room for another day.

Decor in hallways was dark. Paint was dark. Lighting marginal. Long dark hallway to your room. Elevator was broken indefinitely. Pool though not open looked a mess.

Excellent housekeeping staff; outstanding customer service. I had emailed the staff to ask for help getting room with easy access to elevator or on ground floor since I was traveling with my mom and stepmom and they have mobility issues. The employee was very helpful and very customer friendly. The room was clean and housekeeping staff was excellent. Good quality towels and bedding. The service provided was better than a lot of pricier hotels.

The biggest negative was that as clean as the hotel was inside, the front entryway had an overflowing trash can outside the entrance. The front entrance is the first thing people see when they enter the hotel and doesn’t represent the business as well as it would if the trashcan was much larger and not overflowing.

I recently stayed at this hotel, and while the overall experience was great, what truly stood out was the exceptional service I received during breakfast. Virginia, one of the staff members, went above and beyond to make sure everything was perfect. Her warm and friendly demeanor, coupled with her attention to detail, made each morning a delight. She took the time to ensure that all guests felt welcome and attended to, making the breakfast experience one of the highlights of my stay. Thank you, Virginia, for your outstanding service!

Not much isolation between rooms

I thought the breakfast was good but they seemed to run out of food quickly. Although they did try to replenish it in a timely manner. My room was very clean and comfortable. And the girl at the front desk was very accommodating and got me my room early and was very friendly.

There was one day the service man told me the elevators weren't working. It was a bit of an inconvenience but I only had to take the stairs twice.

I felt safe. Check-in was fast and easy. I appreciate the Hotel Clerk NOT shouting out my room number when she handed me my keys. There were other people in the lobby and I did not want everyone to know my room number. THAT MADE ME FEEL SEEN & SAFE!!! I was so happy I called a family to tell them about my check-in! My family felt safe knowing I was staying in a hotel with personnel with safety awareness for lone travelers.

That I had to leave before breakfast and I arrive too late to workout after a long drive