The staff were incredibly helpful and friendly, gave recommendations for places in the area to visit and did all they could to assist with any requests we had. The hotel was able to provide a vegan breakfast upon request and ensured it was ready for 8am to allow us to go to ParkRun.

The room was a little dated, was very hot during the night, so we had to have the window open. It gets loud outside, so we struggled to sleep due to people leaving the local bars and shouting in the street. The toilet was temperamental and didn't flush straight away.

clean and tidy room. Nice welcoming staff. Breakfast was really good and filling.

The bed was rather worn as the matress seemed to have lost its strength somewhat, the room was fairly dated but still clean and useable, a few floorboards could do with attention. the water pressure on the shower gave a bit to be desired as when the pressure is low it doesnt run hot. Sadly not much in the way of parking as the beer garden has taken over the car parck at the rear meaning it was difficult to find space to park up, the only other thing was a very late and loud live music act in the car park on the saturday evening which kept me up much later than i had planned.

Central location, with restaurants, shops, and the lake all nearby. Very helpful and friendly staff. Large room, with plenty of storage and furniture, and overall clean. Even though it was only a two night stay the room was fully serviced. Parking at the rear worked well on both days, and there is additional parking on the back road if the park is full.

Am not used to electric showers and it takes a time to get used to the lower pressure and flow. Whilst the television was rather small in size, it was functional. Was confused as to why no soap (or gel) was provided.

breakfast and my evening meal was lovely. had homemade lasagne and wasn't disappointed with the portion size and taste. staff was friendly and even put the football on for me whilst i was eating.

very tight for parking can only get a max of 7 cars in there, but there was 2 big vans in there that minimised the parking spaces. The staff helped me park by moving the gate. Wifi was poor.

Nice and clean, centrally located and a place to store my bicycle. Room was OK, not the biggest of rooms but OK for me. Shower was good and the room was neat and tidy. All the staff were friendly and helpful and the breakfast was spot on, it really set me up for a day's cycling. The bar area is a bit small but was good for me, prices very reasonable, I would stay here again if I return to the area.

Nothing to dislike

Central location to Bala. Friendly staff.

The hotel just needs a long overdue upgrade. Looks and felt "tired". I'm a coffee lover so to be initially be offered instant coffee for breakfast on day one was disappointing. However, the following day the staff thankfully got some filter coffee in for the two remaining mornings. Diolch.

Everything you need is provided,even bisquit for your coffee .tv enough for me .I am completely satisfied with this hotel ,from rewievs I expected worse ,it is tipically welsh hotel,you can not expect luxus for such money and it has own welsh charm .

In single room I did not like smoke of ciggaretts from outside.

The hotel was a little old and tatty in places but the location, staff, food and service were excellent and made up for this. It was also very clean.

We had a family room as we were four adults. One of the mattresses was a little creaky and all the pillows were very flat..

Very comfortable. Stay not over prised. Food fresh and plenty of it. Will be calling again in September

The car park was a squeeze and having to wait for other guests and visitor to move their vehicles so to exist or enter the rear of the building.

Excellent breakfast, stunning scenery with lots to do and see locally

Nothing to dislike, staff were friendly and helpful, safe off-road parking and plenty of choice for food in the area