This is our third stay at this hotel, the staff are extremely friendly and very helpful, nothing is too much trouble. Will definitely be back. The hotel is in a great position,and looks very impressive especially in the evenings with the outside lighting. They are dog friendly, and the three different rooms we have stayed in with our small dog, are cleaned to a very high standard, not like some hotels, that tend to give you a sub standard room, if you are bringing along your pet.

The only problem is the car park is small, so due to the popularity of the hotel, you may have to find alternate arrangements for your vehicle.

This is a lovely hotel in a perfect location. Our room was spacious, clean and comfortable. We had plenty of tea, coffee and biscuits. The bathroom was clean and modern. We travelled in October, the hotel was warm and cosy. The bar is lovely and modern. The staff are friendly and can’t do enough for you. We asked to eat from the bar menu and the restaurant menu and it wasn’t any trouble. The food was excellent and you get a decent portion. We will definitely be returning. Thank you for a brilliant stay.

We were on the second floor so the wifi was a little intermittent but this was a minor issue.

First and foremost: Amazing staff. We haven’t seen an unfriendly face all week. Helpful, friendly and highly professional. 3 EV chargers in the parking lot made charging a breeze and the whole village is just beautiful and friendly

We didn’t have much luck with the weather, cold and rainy all week. So we really missed a heating that runs all day . The heating is strictly limited to evening and mornings, quite disappointing when you come home cold and wet from a hike or run Another thing: with great staff like this hotel has, we would like to tip. Unfortunately the card terminals in the hotel don’t let you. We hardly carry any cash these days, so updating these systems would be great.

Great location, staff were very attentive and friendly. Hotel bar and dining room very spacious and well furnished. Bar lunch was excellent. Our room was large and offered all the required extras.

The hotel is on the main road and did overlook the traffic, and therefore throughout the night you can experience significant noise. The bed was far too soft for our liking. Think new mattress required. As per previous comments the breakfast was not good value. The cooked food was clearly reheated and therefore not edible. You can drop over the road and get a freshly cooked breakfast for significantly less.

Nice hotel, staff were friendly, room was good and very clean. Good location for trips further afield. Lots of other facilities near by, shop literally just down the road.

Very limited parking and entrance to car park could be signposted better, I actually drove past it and had to turn around. Only ate here once in the evening and the food was average. Priced in relation to other eateries in the area but food quality was better at some of the other places. Beer prices are about the same as London, 3 minute walk down the road and 1.20 a pint cheaper wont help a business as im sure other residents were drinking out the hotel.

Absolutely gorgeous surroundings and beautiful interior, rooms and lounge/restaurant. Great location so close to the town too, everything is within walking distance.

We would have really loved if breakfast was included as it’s an extra £15.00 a day for either a full Welsh breakfast or continental. Instead though we opted to go to the gwydyr cafe on the corner as we prefer a lighter breakfast anyway. That’s the only thing we’d change- everything else was absolutely perfect, our evening meal in the hotel on the final night was equally lovely, we ordered off the bar menu and there were lots of vegetarian options too.

The reception area was clean and very welcoming. We booked a pet friendly room and it was really comfortable and clean. Usually pet friendly rooms aren't always the best rooms but this was perfect. Clean, comfortable and a huge bathroom! Rooms were modern and nicely decorated. Housekeeping was friendly and efficient. The room was very warm but there was a fan in the room, which was very welcome. The bar area was very large, with comfy seating. Bar staff were very friendly and welcoming.. Would definitely stay again.

Late Sunday lunch.. It wasn't the best and a tad rubbery. It was as if the meat had been sat for some time and was very thin. I think the lunch should have been stopped earlier as by 6pm it wasn't the best, I'm afraid. The vegetables were nice, but the chanteray carrots could have done with being cored. We only ate there the once as it put me off trying again.. Maybe I should have tried something else as I'm a bit of a stickler with a Sunday roast and very particular and shouldn't have risked it!

Great location to have as a base for all North Wales adventures and Betws-y-coed has a range of excellent pubs and local spots as well. The Sherpa bus stop is one minute and gets you to Snowdon in 40 minutes. The bar and restaurant were great, and our room was clean and comfortable The best thing was the staff, they were all so helpful and friendly and really made our stay. Particularly (and apologies if I’ve got their names wrong) Cheryl, Charlie and Aled who gave us lots of tips and were generally fantastic.

The carpark is incredibly tight! But there are lots of public car parks and street areas you can park for free

Hotel was warm and inviting with lots of areas to sit and relax so catered for all - families, groups and couples. Excellent location and base for Snowden and surrounding area. Beautiful setting in the middle of the village with lots of amenities either side. The rooms were comfortable and clean. Staff were amazingly friendly and very helpful and we couldn’t have asked for anything more! Food was lovely and the menu choice covered all our needs.

Property parking was limited - on a first come/first served basis. We got a space for the first night but had to park on the road the second night. To be fair, there was plenty of parking elsewhere so not a hardship really.

The hotel appears to have been refurbished/decorated since our last visit and it’s very good, especially the change to the reception area. Prices considering it was a bank holiday weekend were reasonable. We are in on several nights and the food was very good and were good portions. Breakfast taken once was great with a choice of how eggs were cooked. It’s our third stay and we’d book again. Negatives, a bit of excessive noise from some guests, and that’s all.

Not much really. Parking is tight but we knew that, prices for drinks are close to London figures but again expected in what is a very popular location.