great beautiful location with a lovely local pub to walk to which served excellent meals and good selection of beers with a coal fire, excellent facilities, very welcoming staff the comfiest bed !

its ridiculous to advertise as pet friendly but charge £50 for a dog to stay for one night, it is ridiculous to advertise as having a pool but having to pay £30 per person to use it! it is totally unacceptable

Beautiful hotel, amazing spa, delicious food. I booked this hotel as it was a good location to do the velocity 2 at zipworld. (Only 45 minutes drive away) The reception staff were very welcoming :) the bedroom was spacious and had a very comfortable bed. I loved the decor of the hotel. The spa was beautiful and great tip from the staff for the quiet time which meant we actually had the spa to ourselves for an hour. The email response from the spa staff was excellent and ensured I could book a session with the hotel discount. Beautiful scenery, I would absolutely love to stay again in the near future ~:D

Cannot think of a thing that I didn't like

Nice hotel in a good location for exploring the beautiful surroundings. Spacious rooms with blackout blinds and nice quiet air conditioning. The food was good in the restaurant for our evening meals, and the spa was really nice. The most helpful staff were on in the evening, they looked like a couple of bouncers but were friendly, welcoming, and always ready to help.

The mattress was really poor. I asked for a topper but they didn't have any. Don't expect the reception to answer the phone to you if you call from the room.....ever. Younger staff on reception need more training and some customer service skills.

Very comfortable. friendly staff and rooms are modern, spacious and clean. Food in the restaurant for dinner exceeded expectations - i was expecting 'cook by numbers' type fare...but on both occasions each dish was really well prepared and freshly cooked and presented to perfection.

Dining room could have been warmer! It was quite chilly sitting for dinner. also - some breakfast 'hot' dishes were cold - fried eggs and tomatoes sitting under a luke warm lamp don't stay hot for long. Thankfully the kitchen were happy to cook a fresh eggs on request.

The staff and duty manager (Shane and Kurt) went above and beyond to help us with a technical issue that was our fault. This meant we may not have been able to stay at the hotel. They should be commended for their people skills and customer service. They also treated me very kindly and didn't judge or mock me for my mistake. If it wasn't for them, we wouldn't have been able to enjoy our trip at all. So a BIG thank you again!! The location was lovely and central to places we wanted to visit in North Wales by car. The rooms were nicely decorated and modern. It was also a lovely touch to have a Smeg fridge and coffee/tea in the room as well. The hotel breakfast was very good. Lots of selection for hot food.

There really wasn't much to dislike!

Liked: very quiet location:nice touches like moisturizer shampoo/conditioner/body wash tea and coffee facilities fresh cold lemon water on arrival small shop in lobby (self serve)very fairly priced and had everything you would need snackwise staff really friendly roomwise normal size separate toilet an shower frosted glass not see through at all toilet bit clostiphobic but not a major problem bed very clean an comfortable pillows abit big could do with one smaller one aswel sockets nxt to bed lights everywhere to dim to liking normal freeview tele easy to use full length mirror on wall and make up mirror station either by the desk or in the sink area both have good lighting fixed blackout blinds on windows so no light in the morning thermostat easy to use for own preference plenty of wardrobe space an duel hangers for pants an tops iron an iron board tucked away and hairdryer in a bag in the draw breakfast wise great variety hot and cold fresh fruit granola ceral fresh yogurts waffles pastries and full English available all in buffet style so you can help yourself evening meal was the best burgers we ever had would really recommend and fairly price menu with a good variety and also a vegen option location:was easy to follow on satnav views are amazing in the morning hills for miles would definitely recommend this place can't wait for our next visit

We didn't have any problems to dislike anything our overall stay was really good very peaceful and relaxing just what we needed

Staff were professional and friendly. Nice to have my dietary requirement considered. very clean and well maintained.

That we had to pay extra to use the spa. This only became clear after booking which would have meant we wouldn't have booked if we knew this from the beginning.

The room was phenomenal, really comfortable bed, good facilities and spacious room. Spa facilities were amazing, good value to add on to your stay, views were gorgeous from the outside pool and the staff are lovely.

The young male receptionist was quite rude and passive aggressive, did not make me feel welcome and made me wait till the very minuet of check in, despite other customers checking in early... found this very disappointing, all other encounters with other staff were great. Only other issue was the TV, despite being a smart TV could not use any of the apps, which was disappointing and would have added to my stay.

The staff were very good (John in the restaurant, Sam and Fin behind the bar); worked hard, friendly, chatted to me and my daughter. The fridge in the room was good and spacious enough to have drinks in there. Everywhere was very clean. The bar was a nice welcoming area. The hotel is only 15 mins or so from Zip World Betws-y-Coed and, when it opens at the end of March 24, Zip World Conwy is opposite the hotel.

Rather than a bathroom we had a toilet cubicle, a shower cubicle and a sink within the room. I've not experienced this before and it felt odd. Also, there wasn't much storage space, no wardrobe just a clothes rack across the room with a few hangers and one drawer.

Breakfast was excellent both mornings. Plenty of choice and all items well stocked and replenished. Coffee was nice too. Dinner on the first evening was excellent. Seabass was perfectly cooked. On the second evening the food was still great but the service was a bit slow. It was a nice touch having a Saxophonist playing in the foyer all evening. This created a nice ambience. The bar staff were excellent and the range of cocktails was good. We enjoyed the Espresso Martini. We used the spa which was also excellent. It was lovely sitting in the outside jacuzzi whilst the rain was falling but we were still warm!

The room configuration was a bit strange due to the sink being in the main part of the room and the toilet and shower each in little cubicles. It was fine for us as a couple but if sharing with a friend it might be a bit awkward. The lighting in the bar and restaurant areas could be a bit more atmospheric in the evenings. The lights were just a bit too bright and like a kitchen rather than a dining and bar area. Maybe some of the large, outer spotlights could be dimmed or switched off? The recess lighting and chandelier lights are lovely.