The staff, the breakfast and the bedroom decoration

The bed was a little uncomfortable to my hops. The bathroom needs a new sink cabinet, well worn at the bottom. And the shower grouting looked dirty with mould. Just small upgrade would put this right.

Ideal location for my journey, scenic scenery very surprised as it's close proximity to A66. The meals provided were excellent. We will hopefully stay here again.

Didn't find anything to dislike.

Met all requirements and allowed me to come earlier to drop my bag off. Once I got back from the wedding, the bag was in my room as I had checked in late. Super helpful and made it easy for me to enjoy my day

Nothing

Staff were very pleasant and couldn’t do enough for us, delightful

A slightly larger room as we had the dog(room 22), and a more unrestricted view of the lovely back garden, otherwise great

My sister and I booked two small doubles - one was quite small but fine, but the other one was a standard room - both at the back of the hotel. Breakfast was very good with buffet for starters and then a served cooked breakfast - good quality ingredients. Evening meal in the restaurant was OK, but a little pricey for what was on offer. We also had a meal in the bar - better value. The gardens at the back are lovely and look out onto open fields. The location just off the dual carriage way is very convenient and easy to get to Barnard Castle from the hotel. We thoroughly enjoyed our 3 night stay and found all the staff very pleasant and helpful.

Menu in the restaurant was the same for our 3 nights and as we didn't like or couldn't eat (allergies) several of the choices - we ate in the bar one night and went out the other one - but would have preferred the restaurant experience.

Staff was exceptionally helpful. Nothing to much to ask. We travelled with epileptic dog . We asked to move us to other end of bar area breakfast time as our dog was too wobbly on wooden floor . That was done instantly. We had standard room . Very clean, good value for money . Bed was double standard . A bit too small for us but that's personal preference. Nothing wrong with it. We will definitely come back with a vision of upgrading room as I saw it it's beautiful. Food was very good as well. Bar staff exceptionally good too. We can't thank enough for good service

None

Staff were very efficient and helpful from the start. We even managed to get booked in to the garage spa . The hotel was lovely with some great features there was a lovely Muriel in the bar hand painted , we had our evening meal there a that was lovely too and reasonably priced . The room was very spacious and clean and had all the amenities that we needed . The hotel was set in a gorgeous location even though there was a main road it was like you were in the middle of no where surrounded by glorious countryside.

There was nothing we didn’t like really enjoyed our stay and would return again

Pretty v quiet

Door of bedroom big gap not great for soundproof

Location, beautiful old building with rich history, pleasant and attentive staff, tasty food, comfortable bed. We didn't need to find alternative dining places as the price was reasonable, with good quality and choice of meals.

This is nit-picking but it would have been nice to have drinking chocolate as one of the drink sachet options in the room, as tea and coffee (even though there was decaffeinated coffee) are stimulants and can keep you awake. Also the supplies were not replenished (only one pack of biscuits) and we had to ask for more milk. But this was generously given.

Everything

Leaving, I could have stayed here for the rest of my life!