The room was fantastic and met all expectations of a venue like this The breakfast at the 3AA Rosette Orangery Restaurant was fantastic, as expected, and the service was equally excellent. In the evening there is also a Cocktail Bar open to guests even if they are not dining at the restaurant. The Clubhouse Restaurant we ate at for Dinner was also very nice with great menu options. The SPA facilities were absolutely fantastic.

Not a great deal of drinks/refreshments were available in the mini-fridge & coffee machine was not set up when we arrived. Some of the lighting controls in our room appeared to be out-of-order. Very small disappointments overall and certainly didn't detract from the enjoyment of our trip.

good communication with staff. Loved the views from room (18). The food was first class The room was warm and comfortable and quiet.

Room 18, the toilet seat was loose, there was no toilet brush (did not want to leave an embarrassing mess). The drinks cabinet was not clean. The wooden surround had chips taken out of the edges . The glass cover on the make-up area was marked and dirty. The door going out of the hotel reception area to the clubhouse when opening jammed causing a near miss to my head from being struck although a staff member did say it was down to be repaired.

I will start off by rating the view and location of the hotel; the view you would wake up to no matter where your room is was breathtaking. Looking out the window was enough to ease your mind to start a wonderful morning. Moving on to the staff; they were very kind, understanding, and helpful during our stay. They always welcomed us with warm smiles and asked about how your stay was going whenever they had the chance to! ALL the staff there were exceptional especially William,Donna,Keith, and the Thailandi lady whom i didnt have the chance to read her name off her name tag. If i could mention all their names i would. Breakfast was amazing It had a variety of options and you could ask for meals that weren’t in the menu as long as they had their ingredients. Would totally recommend giving it a try

Nothing to not like

Rooms are excellent - modern, spacious and very clean. Staff generally very friendly and welcoming. Breakfast was very good with food cooked fresh to order.

The evening meal in the "fine" dining area was very poor. The fish dish was cold and not properly cooked and the staff were very inexperienced ( in contrast to the breakfast staff who were professional and properly trained) We were able to discuss our issues with the Duty Manager who responded positively to our comments. This was certainly not "fine" dining !!

The room was absolutely exquisite. We arrived early for our 2pm appointment in the spa garden and as our room was ready we were able to check in early. The spa and facilities were impeccable. The staff were more than helpful and room service was delivered twice in great time.

The beers bought in the spa garden were not cold. Service was quite slow at breakfast and the toast was cold. Overall these things did not impact our experience.

The hotel was absolutely beautiful. We were stunned with how immaculate the building is.

The only thing we didn’t like about our stay was when we were in the spa no one collects you for your treatment. We were told to return to reception 10 minutes before to fill our consultations in but we felt like we were clocked watching in the spa. Just a personal opinion. Absolutely amazing otherwise.

Excellent room, friendliness and helpfulness of all the staff. Lovely grounds and building. Lovely breakfast.

Choice of food on the Orangery could have been more. Food in Club house expensive for what it was and steak and chips too salty. Didn’t get my early morning call on one morning. Having to book time for breakfast when normally I would just turn up for breakfast when ready. An extra £10 charge for room service log you order food for your room.

The staff are so welcoming and helpful. They literally tend to your every need. The spa is unreal. I enjoy it so much, I stayed 4 times in 2 months!

Some of the room features are a little worn. I stayed in one of the lodge buildings and small features like the paint on the toilet button was worn and peeling off. It was also very dark in there for getting ready for dinner. However, it was comfortable and clean.

It is beautiful. The rooms are flawless, the spa is excellent and the service was exceptional with very professional, friendly staff and management who made sure our stay was wonderful. We stayed for our honeymoon it was the most peaceful, relaxing and luxurious two days - a slice of heaven! I’m pregnant and it was a great place to be with this in mind - FAQs and Spa sections on website are very helpful with information about what areas/treatments you can use in pregnancy. Restaurant staff were also very helpful with any questions I had about the food.

There is nothing not to like!

Always friendly, welcoming staff & love the location / setting.

It’s starting to look tired & dated (& not in a good way) in some places & could do with a revamp. Steam room didn’t seem to be working whilst one of the saunas way too hot (burnt feet going in & out!) - staff made aware. Also I think charging an extra £25 for a mere 90 minutes use of the “additional” spa facilities isn’t worth it.