Our particular room was spacious, well equipped, very clean and to our taste. The breakfast and its various options were very well cooked and of very good ingredients. The only downside was that one of us was gluten free and if you requested a full cooked breakfast they omitted the sausage and black pudding rather than have g/f alternatives. That said each morning a request for gluten free toast was met. We were going to book in for evening meals, but as one of us was gluten free we were unsure whether they could cater for us, i.e., omit items rather than replace them with g/f alternatives (see breakfast comment)

Uncertainty of gluten free options other than toast.

The room was very nice indeed and the staff were generally excellent. The location is good, it is a nice place to stay

My comments are perhaps coloured by my having just stayed at a 5 star hotel abroad, however the hotel displays a sign saying 5 stars so it is a fair comparison Limited choice at breakfast - not much choice of fruit, no meats and cheeses or vegetables, no nuts or seeds Disappointed that a "5 star" hotel was unable to accomodate an extra guest at breakfast. Good thing I didn't plan any business meetings. In the end we had to forego the breakfast we had paid for and meet our guest at a local restaurant Unhappy to be told, when advising staff that a non electric car was parked in a charging spot, that the spaces were not reserved for Electric vehicles despite a sign clearly saying "EV only"

stylish hotel in a very central location. Staff were friendly. Room was large, clean and well equipped.

The restaurant was very disappointing. A very long wait for food at dinner, and then 2 of us had to return our chicken meals, which were dry, tasteless, and lacked items mentioned in the menu. Staff handled this well and removed the items from our bill, but it did mean the meal was a letdown. At breakfast, 2 of us ordered poached eggs, specifically asking for lightly poached. All 4 eggs were rock-hard, no runny yolks. A pretty basic error for a breakfast chef. Staff apologised and replaced the food. Our room was £290 for 1 night b and b so I'd expected more from the restaurant.

An exceptionally comfortable room with all we could need. All the staff were friendly,yet professional - we felt that they really wanted to make our stay the best it could be. We were particularly impressed with the housekeeping team. One day, we put the 'please make up room' sign on the door of our terrace room It blew off in the wind so that it showed 'do not disturb' When we returned, we found a carrier bag full of supplies of tea, coffee etc with a note saying that they didn't want us to run out of anything. We have never had such consideration ever before, no matter how much we paid for a room.

We thought the food in the restaurant was expensive . There are very few options for starters but service as elsewhere was still superb.

Staff all very helpful and friendly. Didn’t eat dinner at the hotel but breakfast was very good. Carrot and parsnip soup at lunchtime was delicious. Room decor lovely. Efficient fan in the room was very welcome.

Unfortunately the shower in our room leaked onto the bathroom floor which was flooded then leaked out onto the carpet. However, within 5 mins of reporting it we were given extra towels and on explaining that it was flooded, a plumber appeared within another 5 mins who used a tool to clear the drain and then mopped up all the water. We were impressed at how quickly it was sorted.

We liked everything- the reception staff were warm, friendly and professional. We loved our room, it had extra space for our luggage, for setting up the iron and tea/coffee facility trolley and two comfortable armchairs near the window. the whole hotel was beautifully presented, attention to detail with art, tasteful furnishing and comfortable furniture. We had two evening meals and breakfasts, which were delicious and beautifully presented, with abundance of fresh fruits, yogurts and cooked meals. The dining area was a delight to sit in for all meals. What can I say about the staff, except they were professional, with a very friendly warm and respectful manner.

Just perhaps more information about the parking and access for new guests. And perhaps some clearer signage for the location of the rooms, ( we found it a little challenging) and the access of the lift for the carpark area.

The facilities were lovely. Spent most time on the outside seating area with heaters and blankets, which was a nice touch. Staff were very friendly and welcoming. Finding the location was easy. Checked in quickly. Room smaller than I thought but very cosy. Clean modern bathroom clean towels and bathroom items provided. On our cleaning day, I had put do not disturb sign, just that I had left the room alittle untidy wedding preparations lol. So, I did not want the staff to witness that. However, on our return, a parcel was left outside the door with the essentials if we had run out of things , which was very nice and thoughtful.

The food was ok. I wasn't a fan of the sausages, my personal taste. Food hot. My second breakfast took a while. However, staff were very apologetic. The bedding had a few marks on them, and pillows were a bit worn,again, my personal choice. The room was very warm but able to adjust the radiator and open the window.

The breakfast was good the general areas were good and clean. the outside eating area was clean and plesent.

Cosy room on second floor was a nice room BUT the bed was small (watch when booking ) the room was very warm with only a small fan which was inadequate . The main concern was that there was NO lift to the second floor in the original building and the staircase was very steep and narrow. Not good for people with large cases and the elderly and infirm. Not informed of this fact when booking and no mention of it in the description. Very disappointing.

I've been to the Beverley Arms once before, and the location is excellent , added to that the parking that is available on site. The staff are excellent. Lisa, who is on duty at breakfast, always has a smile and makes you feel great to be alive her sister Anita is part of the bar staff, she walks round taking orders clearing glasses off tables and always has a smile and a great personality to go with it. She chats to all the customers, making all feel important . One of the waitresses who works in the evening serving dinner is Isobel. What a lovely young lady again always has a smile and chat with everyone. All the staff who work there are well trained and courteous to all . We love staying there and will be going back.

I would be nit-picking trying to find something we didn't like if anything it would be the price of the drinks .

This is one of our favourite hotels. We’ve been a few times now because there’s nothing you can do dislike. The staff are warm and friendly. The rooms are very comfortable, our air con was very quiet and very cool. There are all extra little things like lovely soft towelling robes. , slippers, White Linen toiletries, a choice of biscuits teas coffee etc, coffee machine , sweets. The beds are super soft and comfy as are the pillows. The food is amazing too in the restaurant and the bar area is super chilled and the decor and ambiance in the hotel is spot on.

Nothing