Location right opposite the abbey, great staff, cocktails believe the reviews they are outstanding. Sunday lunch was fabulous. The decor in the main hotel is lovely, quirky and high end. And the Vaults - we had no real reason to go down there other than someone came by and booked it for two years time, so had to have a look. It was a beautiful space and am desperately trying to create a reason to book it.

Decor was odd, lighting not great can’t see inside the wardrobe as it’s so dark mirror opposite bathroom door so see inside bathroom from pretty much anywhere in the room. BUT WORST OF ALL the toilet paper. Everywhere in the hotel this toilet paper was so thin it disintegrated on contact with fingertips let alone anywhere else.

Wonderful central location in the heart of Bury St Edmunds, opposite the cathedral and Abbey Gardens and close to the main shopping street. Parking available outside and hotel staff happy to help organise tickets on the car. Great bar and lounge area with a very welcoming open fire - perfect spot for afternoon tea and late night drinks. Good breakfast menu with continental and cooked options. Helpful friendly staff throughout.

The decor of our room and particularly the communal areas of our building (annex at the back) was a little dated and tired but good in-room facilities such as tea / coffee making and iron.

The rooms were fine - location is perfect for staying at Bury'

with such a good reputation we were both disappointed at the reception we received. The young lady made us feel uncomfortable with her manner and how she interacted, in fact she was quite rude. It made us feel as if there was a problem and the rooms hadn't been booked correctly. I told her that I had received 2 emails from the Angel Hotel to thank me for payment and to state they were looking forward to our arrival. It has certainly made us think twice about a further visit. Any interaction with other staff was as it should be, helpful, polite and professional.

All very good. Really loved the stay. Staff excellent, which is the main thing.

Reception was a bit confusing at first as we thought there was one receptionist and someone was booking in but the other person standing there was a porter/concierge. Got there after asking. The only towel rail in the bathroom was the radiator towel rail which wasn't convenient from the shower. Needed a rail by the shower and one by the hand basins for the hand towels. It wouldn't take much to sort that out but they may have their reasons. Lovely furnishings and a lovely room, but there was nowhere for the ladies to sit for their make up and hair dry with a mirror etc. it's surprising how many hotels are the same in this regard.

Excellent location for shops and restaurants, and beautiful Abbey Gardens opposite. The service was outstanding, especially from the concierge, (Steve) who went above and beyond in helping us to settle in. All staff were polite and attentive, and the breakfast was really good.

Although our room was tastefully furnished, the paintwork was a little tired. The hotel car park is very small, and although we were able to use it, some of the guests' cars were moved to an off site car park. This was not a major problem, as the concierge was always on hand to retrieve the vehicles if needed.

Location was perfect, Bury St Edmonds is great. Standard room was more than suitable for a short trip, bed was extremely comfy. Lounge is reserved for hotel guests which is a great perk!!! Cocktails were very good. Afternoon Tea was very nice.

Bar was very busy Saturday night and struggled to serve drinks to hotel lounge tables. No priority over walk-in customers. No iron in room, and we only had 1 coffee bag. Heated towel rack is great! but its extremely hot and can burn very easily! I recommend you add a warning sticker.

Location. Comfortable & clean room. Lovely helpful, hard working porters.

Poor waitressing service. On 2/3 occasions I chose to order food or tea, I was not served & had to get up each time and look for staff. On none of these occasions were they busy serving other guests, they were just grouped together socialising with each other. On another occasion I arranged to meet a friend in the bar but she messaged to say bar staff had told her she could not wait for me there as there were no seats left & she was not allowed to stand at the bar.

A traditional coaching inn in the centre of a nice town. Recently refurbished by the look of it with good décor. Nice bar area.

Although the room was large, clean and recently refurbished it suffered a common hotel problem of only having one comfortable chair to sit in, there was easily room for two. Also although there were several power outlets, there were none by the bed to allow charging of phones overnight. There was a horrible shower curtain that tried to wrap itself around you in use - why do places still use those not fixed doors?

really personal service at check in, carrying our bags and parking the car for us. And on check out same attentive service, car outside ready, bags carried for us. Super.

The twin beds could have been moved further apart, but I understand most rooms are set up for one bed. Mis mash of furniture styles in the room, the bedside tables look very worn, room 014. I understand the pressure hotels must have been through after covid but £189 for a room in Bury St Edmunds is expensive considering the room wasn’t what I call luxurious.

We didn't eat at the hotel but the food we saw looked great, the location was exactly in the centre of everything, so easy to get everywhere on foot. The room was extremely comfortable and clean, the staff were amazing and were always on hand to attend to our requirements, the valet service for the car was an additional welcome touch.

Nothing, will be going back and staying at the hotel. Will be trying the food and drink next time.