I liked the location, it was perfect for travelling with work. The staff were friendly, when you could find them. The room was very clean and the bed was comfortable. Dinner and breakfast was good. The chef seemed very happy. Could hear him singing from the kitchen.

I didn't like the check in pods. They didn't work for me at check in or check out. I had to then walk around to the bar to find a member of staff to help then wait for them to become available. My key didn't work first time so that took a while. My room was 26 so I could hear everything out on that gravel from people to the bin lorry at 6am and the busy road.

The room was comfortable if a little hot at night. It was a bit of a maze to reach the room I was in but once done once there were only a few errors on other occasions. The breakfast on Saturday was good, but a bit more limited on the Sunday eg. no fruit.

The check-in and check out was beyond my capabilities. Checking in you had to fill in reference nos. etc. but when it got to the complete section it never recognized me. My brother who was also staying in another room knew to find someone in the Bar. Checking out was even worse - I may still be there but had to take my taxi to the Station! I did leave my keycard

I booked a double room for myself, but swapped on the day with a friend who had booked a single room which involved too many stairs for her. Ther is no lift, so maybe guests should be advised when booking some of the rooms.The breakkfast was better than I have had is places charging a similar price. The staff members I met were helpful and courteous, and the garden was large and pleasant.

The recdeption was not manned, and even after check in time the hotel theoretically tried to use a computerised self-check in.. it was not working , and the man who dealt with booking peole in was friendly and helpful. I stayed 2 nights including a Saturday in August, and discovered that there was a very loud event in the hotel until late. I would probably have booked elsewhere had I been warned.

Lovely grounds with plenty of parking. Attractive buildings. Our room was like a mini cottage outside the main hotel. Handy for Bury and also for functions at Hengrave just outside the town. Were told by daughter it was one of the more reasonably priced options in Bury.

Would have preferred some cheese or cold meat at breakfast as part of continental breakfast.Our much cheaper Days Inn the previous night had provided this If you went a bit later the danish pastries had gone and weren't replaced, certainly on one day. Breakfast ended rather early for leisure guests at 9.30

Comfortable room, responsive central heating, brilliant shower, excellent breakfast (but see below)

Windows of our room needed a lick of paint, some features very dated, eg taps and window handles. No artisanal or interesting breads at breakfast, only a very standard wholemeal tin. Coffee from the machine was not very nice. Signage at entrances to hotel inadequate (invisible to motorists coming along Mildenhall Road rowards the traffic lights).

Attended for a family members wedding and the staff were amazing! Nothing was to much trouble for them. Food was delightful! The grounds were beautiful to sit in. Room was spacious and very clean, Bed was so comfortable!! Plenty of storage space. Very happy there was a fan in the room as it was far to hot in there!

Toilet didn't flush - told staff but they didn't seem to care (other than that, they were exceptional!) Bathroom window opened up to parked cars, with no blind or anything for privacy.

From check inn to check out we had a great stay. We were very honoured to receive the VIP package and thought this was an excellent idea and made us feel very special. All the little extra touches were very well received. The breakfast was plentiful and off great quality. Thank you.

Nothing to complain about but, some feed back, we were in room 25, the single glazing was not effective in keeping out evening traffic.

The location is close to the town, and the grounds to the hotel are beautiful. Jo, a senior member of staff, went out of her way to make my family's stay as comfortable as possible ( i have an assistance dog). Her treatment towards us, going beyond and above, won't be forgotten. . . The cosy, lounge area is a real sun trap.So to sit, relax, and watch the world go by was a highlight of our stay. .

The site location was excellent for what we required. Staff were welcoming and helpful. Room was comfortable and breakfast time was perfect for our requirements.

Access for our hired vehicle would have been difficult had we not investigated all possibilities beforehand. By approaching from the east and leaving the same way, there was no problem. Shower head height clamp broken.

The room was brilliant. Managed to get a great upgrade for a bargain. Nice and spacious, very clean. Decent decor. Complimentary confectionary in there. The staff were all very pleasant and helpful. There was a very friendly cat who liked to hang around within the grounds that came to say hello. Beautiful little cat. The bed was very comfortable. The bathroom size was very generous.

The restaurant menu was quite overpriced for what you got. A small rump steak with a handful of chips and blue cheese sauce was £24. I felt a bit hard done by on the portion size for the money. The paint in certain areas is a bit tired, particularly around reception (the first thing people see).