Staff were very friendly and helpful, always smiling. It was refreshing for staff to recognise us (e.g the table number at breakfast). Our room was a Double Deluxe which was very spacious & clean. There was a good choice at breakfast and portions were big. The bar/restaurant menu also had a good range of meals, again with big portions. Food was excellent. The hotel is in a great location to explore the area. Great facilities.

I booked 2 Double Deluxe rooms as we were travelling with friends. At check-in, I was handed 2 keys, one of which I gave to our friends. The rooms were next door to each other. On departure day, our friends left a little earlier. The doors of vacated rooms were propped open. As we walked past we were very disappointed to see that our friend's room, and the others, had 2 arm chairs with a side table. Our room had only an extremely uncomfortable chaise-longue that we nicknamed a chaise-short! Impossible for 2 people to sit on, so we were forced to sit on the bed. Very disappointing that two supposedly identical rooms didn't have the same standard of facilities.

The breakfasts were good with great choices. The staff were very friendly especially the breakfast servers and cleaning ladies. Good value for money. Decent shower. Lift which I needed as due for hip replacement. Location ok for sightseeing surrounding area. The carvery up the road was very good. Left small jewellery box behind which they rang and offered to post back free of charge. We didn't try pool or gym but looked great.

View from bedroom window of wall and bird noise as they congregated there. Only 5 hangers in wardrobe and we were there for 5 nights

The staff went out of their way to make our stay enjoyable and they were very friendly. The breakfast started the day well and catered for veggies with oat milk and gluten free bread. There’s a big Lidl 1 minute walk from the hotel which was useful. The bed was comfortable and the bathroom was stunning. The spa facilities were decent with the pool being big enough to do lengths.

A few minor additions to the gym and spa facilities would improve the experience. Providing shower gel in the changing rooms, option to get robes for the hotel guests and having lockers that don’t require a padlock. My partner and I had a massage and they were pleasant enough but could have been more thorough for the price. Conditioner and body moisturiser in the hotel room would’ve been a nice touch.

ROOM--RESTAURANT -- POOL -- BEAKFAST - and STAFF -- ALL VERY GOOD

1 -Bar was small and not very comfortable particularly for older folk !! 2 - Paying for bar drinks and dinner separately, and daily, was not very convenient ( Surely - a bar " tab " would not be too difficult -- payable to Branford's at the end of your stay ?? 3 - Dinner menu - a little disappointing - NO curries, or true pasta dishes , and the Beef chilli was very poor !!

The suite was clean, comfortable and had a gorgeous bath. The air con was SO good. The leisure facilities were never too busy and pool is a good size. The adjoined bar/restaurant had lots going on E.G Olympics showing and a live band which was fun but also the room was far enough that you could relax in peace if preferred. The breakfast was delicious and hearty with good choice. The location is great for other things EG 10 min wall or 2 min drive to beach, next to a Lidl, 10 min drive to Yarmouth or other coastal towns etc.

The location is great for getting out and about plus your room feels quiet and peaceful, however, if you're looking for a picturesque hotel, this isn't for you I.e next to roads and a lidl. However beach nearby is plenty picturesque!

First impression was excellent, reception was clean and corridor to room smelt really clean (similar to dentist surgery smell) Breakfast table, once again excellent on the eye, Sauce bottles where clean even when lid was opened no old sauce around the bottle hole, 4 new marmalade jars aswell

behind bathroom door room 28 needed tidying a little and around air con unit a little messy

We went for year wedding anniversary and few months prior to arriving I had asked if could do something little which I would be happy to pay. Just so when we walk in it felt special We arrived to love heart shapes on the bed..a banner and balloons which was perfect 😃

We was told for some reason breakfast wasn't booked si had paid but then told after we didn't need to pay. Wasn't refunded but other than that it was the perfect stay 3rd time coming. But been 3 other times for a spa day ❤️

Could be perfect if some small details are improved, but overall very good. Easy to find, plenty of free parking, excellent gym and swimming pool (open till 21:30), spotless clean room, AC and Heater working well in the room. Excellent served breakfast with a good selection of food.

Few small improvements would make it a perfect hotel accommodation: better quality toilet paper, replace cheap plastic toilet seat in the room, make the swimming pool water a few degrees warmer, fix a clicking noise in the AC unit.

Our room was very comfortable, if a little warm. Lovely big bed, and a walk in shower, no stairs to climb. Breakfast was great, with order taken at table and served to you. Great choices. Evening meals good value and tasty. Nice temperature in pool. Spa treatments were great.

Portion sizes at evening meals too large, and I do hate waste! Pool was not really deep enough for a good swim, although adequate in length. Showers in leisure area could do with an upgrade.

Excellent choices and good service in the restaurant both morning and evening. Also, on our last morning we just wanted cereal, fruit and toast which was willingly offered. The fresh fruit salad in particular was very good. Very pleased to have the accessible room, near the lift and well thought out for a disabled person. All staff friendly and welcoming.

Disappointed no instructions for the TV. We use BBC iplayer and other platforms to catchup but these didn't seem to be available, even though the Apps were shown for Iplayer and Netflix.