Lovely hotel, great customer service from arrival to departure. Gorgeous breakfast, very comfortable bed. Loved the swimming pool and sauna. No complaints, just a wonderful stay. Felt very peaceful and relaxing.

Very clean and the room was modern. The bathroom in our classic bathroom was big enough for bath and shower! Breakfast had a great offering and the staff were kind enough to blend up some of the yogurt and fruit so my 10mo could also enjoy which we really appreciated. The pool and spa facilities were great and the disabled change room/family change room were helpful. The travel cot was set up ready for us which was fab.

We stayed during a heat wave and hadn’t checked whether there was air-con in the room before booking but a fan was delivered when asked.

Location ideal for our tour of the area. Easy booking in. Reasonable size room. Good parking close to hotel. Good spa facility but due a bit of tlc. Well laid out dining room with plenty of space between tables. Good breakfast.

Soap dispensers for the sink and over the bath empty and not refilled during our stay. Had to rely on dispenser in the shower. Basic housekeeping stuff! Being charged £5 to swap a scoop of ice cream for custard with my dessert is poor form and resulted in us going elsewhere on our second night. Hotel lost £70+ as a result.

Layout is good, interior decor is simple and fantastic, room is quite spacious and bathroom is top notch. The swimming pool is well maintained and sauna ticked the box. Overall, staff are friendly and welcoming.

My room has no telephone and fridge was not functioning. Upon inquiry, I was informed by a receptionist that someone nicked the phone, and the fridges in all rooms are not working. Although she advised I should put my drinks in the fridge at the reception which was helpful at the material time, but I reckon that’s not good enough. Secondly, in an event of emergency or situations which require hotel services to be delivered to a customer, how can that be facilitated without a phone in the room? Fine it was stolen, but it should have been replaced prior to my arrival, so that was unacceptable and a poor service

This was an ideally location as we wanted to explore the city of Cambridge. The lady on reception, who we believe was called Hayley, was very helpful and made it easy for us to up-grade our room on arrival. All the staff we encountered were pleasant and helpful. The spa facilities, the room and the outdoor seating overlooking the lakes were all excellent, very relaxing and comfortable. The breakfast buffet was a huge plus too with plenty of choice. The option of room service or eating in the restaurant was an added bonus and the food we had was great.

Nothing much - we did find the shower a little small and dated but that is being picky. All in all, bright, airy and modern rooms.

Great family rooms - suites with separate loving room. Excellent spacious bathroom with shower and spa bath. Great breakfast. Staff excellent from reception to housekeeping and restraunt they were friendly, helpful and really tried to make the children feel welcome.

Taking the bus into Cambridge was less straightforward than I’d expected when booking the hotel. The hotel has some great child Friendly policies (like children eat free) but only if you remember to ask! The swimming pool has limited children’s swimming time (although this was clearly advertised in advance) and during this time there were also swimming lessons making the small pool very limited in space.

The CB was a very comfortable place to stay for a mini break with friends. I liked being in a peaceful and green location with everything you need on-site, but a short hop on the bus or Uber to Cambridge city centre. The reception staff in the hotel and spa were exceptional, the rooms were very comfortable and clean. Mine had a nice green outlook and I liked having a separate shower cubicle and bath. The relaxation room is a lovely idea - every hotel should have one. You got a spa experience without having to pay for a treatment, which of course you can do. The pool and jacuzzi were nice and warm. Loved sitting by the jetty and lake. Very good breakfast selection. There was a school prom the evening we stayed and the hotel did a great job of making sure guests weren’t affected by the noise.

Some of the bar staff weren’t very attentive. There are no cubicles in the tired-looking changing rooms (flashback to getting changed for PE at school). The restaurant is very expensive and was fully booked on the Saturday evening so we didn’t use it, we went to the local Indian restaurant instead which was pleasant enough. A wider selection of teas in the bedroom would have been nice. Some items in the breakfast ran out very quickly. The selection of sauces was extremely odd - one tiny bottle of ketchup for the whole room where the cooked breakfast was served. Subsequently we all ended up queuing for condiments. Popular with hen parties - many of whom came to breakfast in spa robes which I thought was really peculiar.

I stayed here with my sister for one night and we had a lovely experience. We stayed in a twin room which was much larger than we expected, and the beds were very comfortable — we both had a great night's sleep. The staff were incredibly friendly and helpful throughout our stay, which really added to the positive experience. Although we didn't get a chance to use the spa or swimming pool this time due to running out of time, we definitely plan to on our next visit. We did have dinner at the hotel and it was absolutely delicious, with generous portion sizes and very reasonably priced for the area. Breakfast the following morning was equally enjoyable, with plenty of options to suit everyone. Overall, a lovely hotel in a great location — we wouldn’t hesitate to return!

Eventually I found out that there was an area to sit for breakfast at which I could bring my dog and not leave her in the room, however, this was not widely advised about, I found out from other guests. Very useful having a secure courtyard for my dog to run in.

For the amount paid for breakfast I didn't think it was anything special. I was very disappointed that there was NO unsweetened muesli and the eggs had set yolks. Some instructions on how to get the TV working properly and the intricacies of how all the lights worked in the bedroom would be helpful.

Good spa, clean and comfortable room, hotel was relaxing, we felt relaxed just staying there all day with lunch and the spa, staff was friendly too.

Breakfast felt like it was all just about cooked. Everything could have done with a couple more minutes, felt like it was rushed out. Quality could have been better of the cooked breakfast too. Toilets in the spa, especially the men's, could have been cleaner. Dirty towels everything as no sign to say they go outside the changing room, some toilets out of orders as well with some roof panels missing dripping water down on you getting changed.