I cannot praise all the staff highly enough. I had a panic attack and stomach upset about getting to my meeting in the morning and the staff very kindly and efficiently organised a taxi, breakfast that I could eat and me so that in the end I arrived early! The bed was extremely comfortable and despite a back problem I slept soundly. The hotel is centrally located in the old part of the town and is an attractive building of character.

As an old building of character the hotel has some access problems. There was a large step up to the entrance, which I nearly tripped over. I think that this is a temporary arrangement while there is maintenance work going on. I was only staying one night, so didn't ask whether there was an alternative entrance. The staff helped me with my luggage. The retaurant is temporarily closed, but there are several restaurants nearby. The bedroom was a bit small, but quite adequate.

extremely friendly, helpful staff. Any queries dealt with with a smile. Bed very comfortable, shower very powerful. Bathroom much larger than the usual addition in the corner of a room. Excellent value for money. Really handy for seeing Colchester, particularly if you don't have a car.

Housekeeping could be improved. My room was barely touched the first day (I had put out Please Clean notice), and tea and biscuits were not replenished. However, the next day, after I had mentioned this to staff, room was sparkling and tea and biscuits ready for me!

Staff were really friendly and helpful. We were welcomed to the hotel and offered tips on where to eat as the hotel restaurant was not open. Very well decorated hotel and room. The room was nice , and the bathroom had a good shower. There was some road noise that didn't bother us, but they offered complimentary ear plugs, which was thoughtful. Breakfast was delicious and made fresh to order. It is in a very convenient location for Colchester town centre.parking is at nacp car park which is only a few minutes walk.

We personally didn't find the bed particularly comfortable. We were on the 2nd floor, and the first thing I noticed was that the room was warm. There was a fan of sorts that we needed to keep on all night. It was difficult to get ready for the event we were going to the next day as the room was so warm. I was very hot and sweaty. They may need to invest in better air conditioning to improve this.

The staff, location, cleanliness, and comfy bed of a generous size for a single traveller. Appealing looking dining and bar facilities though I didn't have time to use. I was pleased for the price how nice North Hill is.

The bathroom was a tad chilly with no heater in it and the shower door was attached in reverse so it was hard to turn the cold water on without getting wet & chilly. But not major issues. I'd stay there again.

Location for going out in Colchester was excellent. Right by all the major bars and restaurants but still quiet

Parking was tricky if you dont know the area and how to get about. Although there is parking outside off peak they are always used and there is nowhere to wait to drop off bags etc. Also bus lane from the bottom of North Hill so you have to go to the main roundabout and through busy areas to get to it from the other direction. Make sure you work out how to get to the car park at Nunns Road BEFORE leaving and also its a pound cheaper on the NCP app.

There was nothing that could have been better. On arrival the receptionist was helpful and friendly, and I was so pleased when I first entered the room. It was light, clean, smelt fresh. ansd was well equipped with kettle, teas, coffees...and nice toiletries. I had a really pleasant evening there, and the bed (and bed linen) was excellent. Next morning I requested scrambled egg on marmite toast, and the chef even went to the trouble to make a special marmite butter! It was such a nice touch. I really enjoyed my stay in this hotel and am so glad that I chose this place to stay.

Absolutely nothing.

Very comfortable. Wonderful towels in the bathroom, big and fluffy and a good shower. Quality bedding and comfortable bed. Very pleasant bar and good wine selection. Food from the restaurant was good quality and reasonable price. However, the star of the whole stay was Julie. She went above and beyond to ensure my comfort. Organised a cab to my next venue. As a solo traveller of a certain age I sometimes find I am invisible in hotels, not so here. Julie stopped to chat when her duties permitted. Every hotel should have a Julie!

The weather! Since the hotel can’t control that I have no complaints.

Convenient for where I wanted to be. Staff were very nice. Because they no longer have a restaurant it was very quiet. I spent the evening (after dinner over the road) talking to the bar man Chris. There was only us for a while and helped the evening pass. My room was small but lovely and plenty big enough for just me. Bed very comfortable. I didn't have breakfast.

Bedroom was very warm, but I could have turned off the radiator but didn't realise I could until the morning.So not really a dislike.

The location is excellent. I'm very glad it was near the top of the hill so that we didn't have to keep walking up it!! The hotel is right around the corner from the main high street, so we could just pop out to eat, and roll back when we'd eaten too much! The staff were good, the woman who checked us in and was managing breakfast on the Sunday 3rd was particularly good, you could really tell she loved her job.

It was quite noisy in the room. We were prepared for some street noise based on other reviews and the location (it's difficult to have a silent room in such an excellent location in town!), and the staff at North Hill kindly left some earbuds in the room for this purpose. Unfortunately, I can't wear earbuds as they cause me pain. The noise outside wasn't actually that bad, the issue really was noise from within the property. We could constantly hear slamming doors, so it wasn't really possible to relax in the room. I think a lot of this noise comes from the main front door, as we did notice ourselves that it slammed shut very loudly unless we remembered to hold it and guide it slowly shut...if it's possible to cushion the door somehow, I believe this would solve a lot of the noise!

Great location right in the heart of Colchester. Room was basic but very clean and comfy, just what you need, with good facilities such as iron and board, and even ear plugs. Breakfast was absolutely delicious and just the right amount of everything.

Very minor thing but the shower water squirted in different directions. However this was one of the hottest and most powerful showers I’ve come across in a hotel so this outweighed the negative!