Lovely place, great food/drink options, staff (Rebecca in particular) were super helpful and made everything easy and quick when checking in and getting food/drink. Breakfast all included with a good range of hot and cold items, all sorts of coffee/tea choices and fresh fruit juices. Really quiet in rooms considering location too which was brilliant. Rooms very spacious, really comfy bed, bathroom nice, tea coffee, tv, desk all the usual bits were all there. Really positive stay and would 100% recommend it for the price, which if you are a genius member on booking.com and you book on a mobile (getting the mobile only discount) is even cheaper ! 😉

Lovely setting. Unfortunately we got a view of the rear car park not the lake, but for one night that's ok. Nice size room, well decorated and furnished. Bathroom immaculate, lots of hot water and clean crisp towels.

The receptionist was delightful to deal with, especially booking in, but in the morning she was chatting with someone behind the desk, for nearly an hour, and things were rather neglected in the dining area, 3 tables littered with used crockery and food, no milk in the coffee machine, and couldn't get her attention. Lots of variety for breakfast, apart from the English which by 8am, was overcooked scrambled eggs, bacon, sausage and stewed beans. But still

Winter time, so very quiet, no need to book for dinner. The room was spacious and the bed was lush... Both me and my daughter slept well, with a good mattress. The bar is next to the room. Plenty of bedroom and plenty of outdoor space

Odd place to be... The first time I came here it was clueless and hiding away from the main dual carriageway. I was driving in pit black and looked like it was dead end but it was not. Car park fee, so make sure you log in correctly. First time use I mistake the days of staying and had to re enter again, so make sure u log in Ur reg and days of staying. Confuse on log in and check out the system however u can go reception if u are struggling to use the machine.

Being kept in touch between booking and arrival was useful. The breakfast was fabulous! The young lady doing check in/bar/dinner service and breakfast (!) was very pleasant and deserves a rise for her multi-tasking! Dinner was OK and in-room tea and coffee was welcome. (I feel badly they we accidentally came away with 2 of your teaspoons and will try to get them back to you through our granddaughter who lives in Colchester.) The bed was comfortable and the room and bathroom were clean and tidy. The soap/body wash were very nice. The view over the lawn and a window that opened slightly for fresh air. Much easier to to get to than it looked on the map. Plenty of parking, and much nicer than a city hotel.

Nothing serious. Just a few small things: Nothing we needed corrected on a weekend: We couldn't get heat into the towel rail. The toilet bowl had a small sticky patch that hadn't been cleaned properly. We found operating the shower a bit complicated. I could have used a sheet of writing paper but realize that's old-fashioned. The room looked a bit "tired", needed a bit of decorating attention. Again minor things.

The hotel was lovely, nice and clean. Staff were friendly. Evening dinner was OK.

Breakfast was a disaster. The food was very poor initially, there was a change of staff and the new team member apologised and cooked all fresh. However the damage was done several people had already left before she could fix it. Also to add insult to injury the coffee machine stopped working. The original team member that put out a breakfast that's was sub standard needs to choose a career that's doesn't give a hotel a bad reputation.

Beautiful, welcoming reception, and breakfast area. Layout was really nice, quite spacious hallways. Makes it feel really welcoming. Good room design, nice hot shower and good heating options. Huge bed!! Complimentary breakfast was a very welcome bonus. And shout out to the lovely staff that had to work during Christmas break.

Only slight niggles were the random dripping of the shower during the night (had to give it a good drain a few times) and the pillows being far too hard but otherwise, it was a lovely stay.

The bed it was so big also we could open the window and it was nice and quiet

There’s no extracter fan in bathroom or fridge in the room no air conditioner and no tray for the cups or biscuits the tables in the dining room could do with a good cleaning they felt sticky no phone in room if we needed help we would have to go back to the reception fine if you’re able bodied but I’m not thankfully nothing happened also the light at the side of the bed if you switch it on it also puts on the hall light ??? and around the edges of the carpet needs to be cleaned and chair moved and cleaned behind

Great location for easy access into Colchester, free parking- but remember to enter your car reg at reception!clean, comfortable and good value for money

Very stretched staff! Only 1 member of staff between reception, and bar and waitressing in dining room. No room clean or tidy on any of the three days we stayed. Also charging for mobile phone not next to bed across room! - these were inconvenient not major issues and we would definitely stay here again

The staff were very friendly from when we checked in all the way through the stay. Food was great value for money and the menu was customisable, handy for me as I am vegan and I didn't feel overly limited by the evening menu. The room was very clean and neat when we arrived and the whole place was very welcoming!

The bathroom was very small but this was just one of those things - the room itself was lovely with a living area and a bedroom. There were some guests who were inconsiderate, banging doors, talking very loudly on their phones during breakfast etc but it didn't detract from the overall experience and was no fault of the actual hotel. The only other thing was there wasn't plug sockets next to the beds, they were across the room so to charge phones etc we put them over there. Made us talk to each other rather than the normal night time doom scrolling!

The place it’s situated is excellent and the staff were great and attentive five stars

The carpeted floor either is too old to be cleaned or needs proper thorough cleaning because it really is terrible going on disgusting . I was shocked by the lack of bathing and tea complimentaties it’s a big shame