Fantastic location in the centre of town. Very polite and helpful staff. We were upgraded on arrival so I don’t know what the room we had booked would have been like but ours was spacious and quiet, good aircon, toiletries, mini bar with a few things in it and decent coffee and tea making facilities. Very clean, bathroom spacious.

The only thing I would improve would be that the bar closes very early (10:30pm?) and a number of residents, including us, were surprised by this because generally when you come back to your hotel after an evening, you can have a couple of drinks. The barman did serve us one drink each but it was clear it was closed and that was the limit. I thought this was strange given the otherwise high standard of the hotel n

The history of the building, very grand decor. The table service given by both evening and breakfast staff was excellent. Staff very friendly and helpful. Food most enjoyable. Our room was quirky with a mezzanine floor bedroom and liked the staircase having lighting if needed.. Bed was comfortable. Bathroom was superb. Room refreshment facilities good, mini bar contents included in the price.

The location was quite grim. Although opposite the Hotel stood a magnificent church, the rest of the High Street was dirty with many closed run-down buildings. Not a desirable walk along at all, so had to drive away from the Hotel in the evenings for quite a few miles to find somewhere more pleasant, the more leafy, interesting area's of Colchester. Room was always very hot, although there was a floor standing A/C unit supplied but so very noisy!

The breakfast is lovely and the beds are always very comfortable. Its a grand hotel in a great location by the park and castle and short walk to the centre of Colchester. There's a few different places to sit throughout the hotel including a couple of little bars there's also a terrace attached to the main bar. If real ales are your thing the Ale House at the other end of town is our favourite, its very friendly, and Favoloso is a great Italian specialising in seafood. We've yet to eat at the hotel but its on the list for our next trip as judging by the breakfast its going to be good.

I suppose if I had to pick I'd say road noise, you wouldn't get this in every room. You don't hear it out on the terrace and its not intrusive with the windows shut nor is the road busy at night, but during the day if you are particularly sensitive which I am you may hear it in the front of the hotel but it didn't distract for long.

Everything, especially the all the friendly and efficient staff. Breakfast was lavish and the food was of very high quality and freshly prepared. Our room was very attractive.and everything we needed was there. The bathroom was lovely and the plumbing was faultless. The hotel was excellent value for the price we paid especially since we were upgraded to a room with a bathtub. The situation was also excellent, next to the Castle and tourist information office and with several useful bus routes just outside the front door.

We liked everything.

Greyfriars is, without question, my favourite hotel in the UK. I have stayed here multiple times and each visit has been consistently excellent. The rooms are stylish, comfortable and spotless, and the atmosphere throughout the hotel is warm and welcoming. What truly sets Greyfriars apart, though, is the staff. Every member of the team is friendly, professional and genuinely committed to making your stay as enjoyable as possible. Whether it's a short overnight stop or a longer visit, I always feel well looked after and leave looking forward to coming back. Highly recommended.

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We liked: size of the room, use of fridge, two easy chairs, decent sized tv, efficient heating, good lighting in bedroom, good amount of sockets, good parking and the willingness of the staff to accommodate a few requests. We visited in February, so didn't use outside area, but looked a really beautiful addition to the hotel.

We were disappointed with the bath / shower. In order to get wet from the overhead shower, you had to stand almost with your face again the wall - we tried all orientations, angles etc. The overhead shower was in the bath, which is fine, but to get into the bath was quite a height. The bath was slippery, so we had to ask for a non-slip bath mat (we almost slipped in the bath when showering).

All the staff with whom we came in contact were friendly, professional and helpful. The room was upgraded which was appreciated.

The Prosecco we asked to be left in our room on arrival was not. It was delivered promptly when we reminded the reception staff. We were charged although I have a message to say that we would not be charged for this request. The ceiling lights in the bedroom did not work. The main shower head needs descaling. There was an apparent issue with the seal on the shower.door which led to water spilling on to the floor - quite a lot. I was unable to turn off the extraction fan which ran all night. I even tried removing the access card from it's slot but it made no difference.

I stay regularly at Greyfriars when I visit Colchester over the odd weekend and I wouldn't stay anywhere else. The staff are always very friendly and welcoming. Its a beautiful old building which has been modernised inside well without taking too much away from the original character. The rooms are to a very high standard with complimentary refreshments in the fridge and a good range of local teas and coffee. The bathrooms are nice and in the superior rooms you get double sinks and a large double shower. In one of the suites I've stayed in you have a large free-standing bath too which I think would appeal to a lot of people, plus an additional sitting room. I like the fact there is free gated parking and you are in an excellent location at the top of east hill next to the castle and among some of the better preserved historical buildings in the town. During the summer there is an elegant private outdoor terrace within the confines of the grounds. At night you are a couple of minutes walk from the bottom of the high street, but it is still very quiet when you want to get to bed. Town can be a bit noisy late at night during the weekend but Greyfriars is just out of the way enough to avoid this. Overall I think this is the best hotel in Colchester and I am someone who grew up in the town.

The rooms are spacious, luxurious, and very, very comfortable. The tariff was reasonable and affordable. (Worth every penny!) The check-in procedure was quick and easy. The staff were warm, friendly, and engaging. Pre check in instructions were clear and comprehensive. Reception was quick to respond to questions, and any issue was solved immediately. The hotel smelled nice upon entering. I really loved the L'Occitane toiletries and appreciated all of the thoughtful touches like fluffy white robes, coffee machine and coffee pods, and complimentary mini- bar items. Secure parking was another bonus, as was the location. We would love to come back.

Having to leave!

This is one of my favourite hotels in the UK! I was DJing locally on the Friday night, so I brought my partner along and we decided to stay for two nights instead of just one. It was her second time here, and she absolutely loves this hotel. We stayed in the annex, just across the hall from reception, in the top room, which had a huge bathroom and the usual excellent amenities. For the first time, I had breakfast at the hotel, and it was absolutely delicious, just like the room service on our first night. As always, I’ll definitely be back!

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