Nice and friendly staff, very good location between the airport and the city, also a very large dining area with professional service. Never experienced before to be seated on breakfast with explanation and everything in this kind of class of hotel. Also what I liked was that sounds of apes and lions from zoo, and that we saw the apes also from our window in the morning.

The coffee was terrible, please replace it with something drinkable. For many people like me the coffee in the morning defines the whole day. And yeah the SPA are is terrible, small, fit for reconstruction and with zero hygiene standards.

I’m a zoo member, so the location was perfect for me. I had requested a room with a view of the zoo and got it. I could hear Jay the lion roar at night. :) Small but lovely room, with a very comfy bed, a wingback chair for reading (I’m a bookworm!), a desk and table and lots of storage space in the bed- as well as the bathroom. I’m very fussy when it comes to cleanliness, but the room was spotless on arrival.

Rather poor housekeeping. They often forgot to restock on toilet paper or hand towels. As I mentioned, the room was spotlessly clean on arrival, but after that there didn’t seem to be much cleaning or vacuuming. I stayed for 9 nights and my bedding was only changed once. Breakfast was included, which was great, but the choice was lacking and items weren’t restocked regularly, so I often just had to do with what was left. I’m not a big breakfast person, so it wasn’t too much of a problem for me, but others might find issues with that. And one last thing, which is a more individual and personal issue: the shower-bath combo. Much prefer a shower only. More space and fewer problems stepping in and out.

Hotel is an in good location a few miles away from the city centre, located next to the zoo, it offered us a good price that offest the distance to the city centre. We opted for Uber for the duration of the break however, there are plenty of bus routes that stop right outside the hotel as they all service the zoo. The rooms are very standard as you would expect but the bed was big enough for two with comfortable pillows. We dined in the hotel twice during our stay and the food was great with no complaints. The bar staff were all excellent and attentive. We also used the pool/sauna during the stay and enjoyed it very much.

Hotel is very busy with a high throughput of people, there were times when we couldn't use the lifts due to the porters moving lots and lots of luggage, additionally if large groups arrived by coach, then the foyer was very much out of bounds. The single leather chair in the room isn't comfy at all - please change them Holiday Inn!

The property was as good as any Holiday Inn property. Room was spacious, clean and spacious. Staff was friendly and helpful. While the location is not central, the bus stop is just out of the hotel, with sufficient frequency to the central city. Weekend seemed busy as the hotel is next to Edinburgh Zoo. Breakfast was good and if discounted if pre-booked. The property has swimming pool, sauna, a small library with decent collection of books, snooker and foosball to keep you engaged on a rainy day.

TV does not have internet connectivity, so viewing options are restricted. Lack of local restaurants or shops nearby.

The hotel has all the facilities of a large hotel with rooms well equipped & modern - they even now include a coffee machine in the room. Breakfast can get busy later on; but they restock quickly meaning you still get a full breakfast. The hotel is outside of the centre, but the bus stop is directly outside the entrance & buses turn up every few minutes to get you central within 20mins or so

The hotel has a small pool that can be used on a first come basis. Sadly one family with 2 children took over the pool when I was there making it impossible to swim. That resulted in the jacuzzi also being full as people were waiting for them to leave - but the sauna was still free & there are towels down there - the gym is small, but usually the equipment is available

Clean spacious room, Good selection for breakfast that was frequently replenished . Friendly staff. Good connections public transport wise. Several bus routes into city centre and stop right outside hotel for buses/coaches to Airport or Glasgow. Nearest rail station is Haymarket, a 10-15 ride on routes 12, 26, 31 & X38.

No lifts from road level up to reception, if you have luggage, you have to haul them up several flights of stairs to reception. There are 3 lifts from reception to rooms though. If you arrive by car and park in car park, you're fine, but for people arriving by public transport, it's not great.

Nice clean room and hotel. The staff was very helpful, cool bar. There was a number of facilities (spa/pool?) but we haven't got to trying any of them. Great breakfast. Quite cheap for 3 people. Zoo next door.

Not much. Probably not the most central of hotels, but for the price and quality it was worth the ride from centre (10-15 minutes by bus?), though doing it multiple times a day would probably increase the price quite a bit. The front entrence wasn't very accessible, without elevator and quite a few stairs before you get to the reception. Though this may be solved by going somehow around the hotel to the reception entrence.

I stayed with my sister as she was flying early from Edinburgh Airport. The hotel has a bus stop right in front that goes to the airport and the city center in minutes. The location is excellent and being close to the Zoo is a nice bonus. It seems like the hotel has been going through some refurbishments as the lobby and bar looked excellent. The room was comfortable but I think we got one of the older ones so a little bit dated. It had hovewer had all we needed and we were really happy. It was great for a short stay. Parking is a bit tight but there were enough places right next to the entrance. Plus it is free!

Bathroom a bit dated but nice to have Dove shampoo and soap. Beds were a little bit soft.

The hotel has a fantastic location next to Edinburgh Zoo, and guests are entitled to half-price entry after 2 pm, which makes for an exciting visit for the kids. The staff were exceptionally lovely, friendly, helpful, and welcoming, which made our stay even more enjoyable. The breakfast the hotel offers is plentiful and delicious, providing a great start to the day. The restaurant and bar area has a great view of the outskirts of Edinburgh, with hills visible in the distance, adding to a relaxing breakfast experience. The hotel is very family-friendly and goes out of its way to accommodate little ones. Although we only had dinner at the hotel once, the food was excellent, and the 'Kids eat free' offer was a nice bonus.

Some parts of the hotel appear a bit outdated and could use a refresh. However, it’s worth noting that they were actively working on updating certain areas of the property, so it seems that improvements are already underway.

Lovely rooms and comfy beds. The location is amazing. Breakfast was really good and the staff were really friendly. It was my partners birthday and they decorated the room lovely for it. Only a 10 minute uber ride from the city centre and a 10 second walk to the zoo so great location.

Shower pressure was a little low and no conditioner. I think the spa facilities would benefit extremely well from having adult only times and regular tidying of the changing rooms. More staff needed for room service- our food was 40 minutes late and they forgot our drinks.. twice. Poor guy was run off his feet, but was very apologetic about it!