The location was great, only a few mins drive into the city centre with buses every few mins, including one to and from the airport (only takes 10 mins). The staff were so helpful and friendly and the accommodation was stunning. Everything was so clean and comfortable. When we had a problem, they sorted it straight away and ensured we had the best stay possible. I’ve been to Edinburgh several times in the past and this was the best property I’ve stayed at, hands down! This includes a number of chain hotels.

It was the second time with my niece we stayed at that hotel. We had liked the place during our first stay and decided to stay there again. We were upgraded to a bigger twin room with high ceiling on the first floor with the view on the garden in the back. Very nice bathroom too. The hotel has a nice breakfast formula, it is a mix of buffet with a dish you can choose from.

Noisy downstairs neighbors, got woken up in the middle of the night and slamming of doors. Outside of the control of the hotel management who apologized for the inconvenience.

They upgraded us. It was very unexpected and nice of them. The room had us dazzled and it gave on the little garden behind. Waking up to it was a delight and we even had a little fox cross it once. The hotel is very accessible to visit old town Edinburgh and the airport is 15 min away. Which was very practical for our early flights. The room was clean with a mini fridge and all type of accessories, the bathroom was clean and huge and very nice for couples. The bathroom door is made of smoked glass which doesn’t allow a lot of sound proofing if anyone is shy about their business. I personally like more privacy but honestly, it didn’t bother me as much as I thought.

Nothing not to like.

Staff: very very friendly and helpful! I asked for a quiet room and they provided me with the most quiet room, a garden house in another building, two houses away from the main building. They helped me with all my questions regarding Edinburgh city. They were always very welcoming and gave us a "just like home" feeling. (10/10) Location: way better than any other busy location in the city center, a place to have some rest after a busy day. The rugby stadium of Murrayfield is visible from the other side of the road, beautiful lightings in the evening, and next to the rugby stadium a nice little park with the Water of Leith walkway. Great location to start your journey walking on the Water of Leith walkway to the National Galleries (15-20 minutes) up to Dean Village (20-25 minutes) and the Royal Botanic Garden (25-30 minutes). Only a 10-15 minutes bus ride to Princes Street/ Waverly Station (city center), with the bus stop being a 2 minute walk from the hotel, and many many busses passing by (most frequent: Lothian Buses). Way better than any other busy location in the city center, a place to have some rest after a busy day. (10/10) Room: warm and cozy, clean, all necessary extras available. (10/10) Hotel: consists of two buildings (one being 2 houses away from the main building, with a beautiful little garden), great architecture, nice and clean buildings (gives you a Scottish feeling right away)! (10/10) Parking: available for guests behind the main building. (10/10)

The only thing that kept me from giving a 10 instead of a 9 was the breakfast. We didn't really like the fact that the open buffet was relatively limited and that you had to order something extra from the breakfast menu (don't worry though, it's included in the price of the breakfast!), because we like our breakfast options to be somewhat less limited (I think it's because of the limited space in the breakfast area). The things we ordered from the menu were also not that good, it was good enough, but not that "wow-factor".

The Hotel staff were very welcoming on arrival and were happy to help, and nothing was too much trouble, even booked our Taxi for the next day, and made sure our table for breakfast was booked for the morning. Our Room was lovely and spacious, the bed was huge and very comfortable, I, surprisingly, slept very well (not something I do well in Hotels), and the bathroom was lovely and clean, and the bath was massive. Always a bonus to have plenty of towels for us all to use too. The breakfast was very tasty, and we also had a large choice of hot and cold foods, excellent for those fussy eaters of mine.

Nothing to do with the Hotel, I just picked the wrong week, it was very busy in the City and there was a famous gig happening too.

We were staying for a trip to Edinburgh and Oasis concert, from the moment we arrived the staff were all very friendly and extremely helpful (thank you Mo!). The bar and restaurant is the hotel’s centrepiece and is an excellent location for travelling into the city and just a few steps away from Murrayfield Stadium. The size of the room is small but the bed is comfy and the bathroom is spacious so makes up for this.

Our only issue was that our room was located right next to the courtyard and unfortunately we were woken up to the loud sound of barrels being moved around right outside our window but this did not affect our stay overall.

The hotel was lovely, room was a very good size and had everything we needed. The bar was lovely and the staff were so lovely! Perfect spot just 10 mins into the centre on a bus and parking was perfect at the hotel. Great spot for when you’re done with the hustle and bustle and just want to put your feet up!

We had a fantastic stay for two night however, our first night there were kids running up and down the stairs, slamming doors. I told hotel reception who had a quiet word, they continued so I confronted them myself which seemed to do the trick. Not the hotels fault at all, parents fault for leaving small children in a room whilst they go for a meal.

I like the restaurant at the hotel. The trout dish and the tomato soup were both excellent. The breakfast, especially the avocado toast, was perfect. The chef obviously put a lot of thought into the pairing of ingredients as well as the presentation of the food. If I were to come back to visit Edinburgh again, I would definitely visit the lovely restaurant at the hotel again.

The staff at the check-in was not helpful. It might be because she was new or an intern, because she didn’t know where my room is, and I had to figure it out myself. I also couldn’t get any help with the luggage despite that I asked for help. The service was falling below the bar given the four star rating. The check-in was essentially giving you a key and a letter, then good luck finding your own way out. I am a returning guest, and the service was decent the first time I visited.

Very beautiful hotel, classic decoration in a traditional location. We stayed in a gorgeous room, high ceiling and very comfortable bed, also had a great bathtub. Breakfast was good, we got to choose a plate from the menu and could also pick some things from the buffet. Location is not in the city, but there are enough buses, easy to reach.

We stayed there in June and it was hot in Edinburgh (25-28C) and the hotel is not prepared for it as there’s no air conditioning. On the other hand, nowhere in Edinburgh seems to be prepared for the heat.

First, I want to take a minute to acknowledge Kate at the front desk, who was absolutely phenomenal. Her professionalism, kindness and empathy was unmatched and truly made my stay an exceptional experience. The door to my room unfortunately would not unlock, no fault to her. So she took my bags while I ate dinner and when I was finished she had already taken my bags UP TO MY NEW ROOM! Which I was also upgraded! I will say traveling alone can be stressful but her attentiveness to the details and issues at hand made the stressful situation so much less so. The room, the food, the bed was incredible. I was sad to have only stayed one night but I will surely be back again! Thank you so much for the outstanding service and kindness!!!