Dear Courtyard by Marriot Heathrow Team / Booking.com, We recently stayed for 2 nights, booking 4 rooms for 7 guests, and unfortunately faced a few issues that we’d like to bring to your attention: 1. Despite prior confirmation via Booking.com for all rooms on the same floor, we were given rooms on separate floors at check-in without any consideration of our request. 2. We paid £154 in cash for breakfast for all 7 guests, but on 13th morning, breakfast was denied for one room (311). The restaurant staff was uncooperative, and only after involving the manager was the matter resolved. The reception later admitted it was their mistake in record-keeping. 3. On 13th, we confirmed luggage storage for our departure on 14th. However, on 14th, we were told the storage was full. With no alternative offered, we were forced to pay £45 for late checkout, despite having booked 4 rooms. This was highly disappointing and felt inconsiderate. As a Marriott property, we expected a smoother and more guest-focused experience. We hope you’ll look into these issues seriously. Best regards, Gurbinder Singh Email : [email protected] +91 9910899341

Great location if you like / love planes and airports. You can get a bus right outside for the airport. The key selling lines are the Sky Bar and restaurant which give you a view over the runway. We had a room with a runway room which was clean and new looking. Had dinner in the sky Bar which was very good. The manager was helpful when I had left my pullover in the Sky bar and in general the staff were very polite and helpful. Buffet breakfast, which was included in our price, was varied and good.

A bit disappointed that we could not use the restaurant terrace (which has the best views of the airport) as only opens in the evening and you have to order a meal. A bit of a waste of a resource. The initial staff member in the Sky Bar was not at all helpful and we had to correct him that there was a free table on the outside terrace. Almost seemed to be allowing others, like his mates, to be just sitting and drinking whilst turning others away.

Oh my goodness in all the hotels I have stayed in I have I have never came across a hotel where every single one of the staff we interacted with were soo professional and friendly! We booked this hotel as there was issues with our flight to Derry so we needed a bed as we had travelled from Australia so with all the hassle at the airport we were simply exhausted. The lads up in the Skybar were so nice and the food was so tasty, well presented and reasonably priced! The other restaurant up on 6th floor is an Indian and the menu looked really good. Selection at breakfast buffet was really good and it was included in our room rate. Our room had massive double bed and great big shower with lovely toileteries. Ironing board and iron in wardrobe. Also had safe and a wee fridge too. Buses outside hotel run to Houslow so be handy for central London to get tube from there. A taxi from airport cost about £20. Buses do run from hotel to airport but didnt suit our times. And the bonus of our stay was check out time was 12midday!

Leaving! Could have happily stayed a couple of days and given this is an airport hotel I really didnt expect it to leave me feeling like I was on wee hotel break!!!

Nice decor and nice room size. Plenty of parking for my visit. The roof top bar is a nice addition taking advantage of their ideal location to the airport. Rooms are also nice and quiet. Good management, the night manager was particularly good.

Carpets in the room were surprisingly dirty for such a young hotel. Also found a contact lense on the floor next to the bed. (Other than that all was well) Lots of new staff so little hiccups were made and resolved quickly but give it a few weeks and my comment on this should be irrelevant. (Please don't take this comment too negatively as we all had to learn a new job at some point but noting it so in the short term we are understanding)

Very helpful staff. Had an issue with the key pad for lights, this was remedied immediately with apologies. Super breakfast, every option and all fresh and good quality. Evening 'do' oin PK Restaurant top class Indian food. The whole top floor bars etc with sparkling balcony overlooking Heathrow airport provided an amazing nighttime skyline view. Shower/bathroom very clean, and very hot water.

Mattress (room 207) could do with replacing. I found myself rolling into a dip and ended up sleeping diagonally, which was OK for one in a double bed. Pillows, linen etc top cloass.

Had originally planned to use the Hoppa bus but scheduling them proved to be difficult so we used a taxi, came out to be about the same price. Same level of customer service and care as we have in the US at Marriott branded locations. Hotel was clean, staff courteous and helpful with extra towels etc. Had dinner at the Sky Bar overlooking the landing field for Heathrow, enjoyed watching the planes come in from all over the world.

If you are looking for other eating options close by they a very limited.

Very convenient for the airport, a very good budget freindly place to stay before an early morning flight, or after arriving on a late flight. Facilities are what you would expect for such a place, enough for a short stay. There is a small amount of on-site parking.

There is no shuttle bus, although the hotel is served by the public bus. Not easy to get to on foot from airport parking, if you do not have a car you need to use a taxi.

I stayed here 2 nights and it exceeded all expectations. A large, welcoming lobby and outstanding staff greeted us and organised an early check-in. I chose Courtyard as it’s a few minutes walk to the Car Rental Village. The rooms are excellent and we had a terrific view of the Heathrow runway. The 6th floor sky bar and restaurant is excellent and spacious and the onsite Indian restaurant on the same level is also fabulous. Easy shuttle to all terminals made our layover very restful.

Nothing to add

Taxi dropped me off at the Marriott and I had to walk the extra 5 mins to Courtyard Marriott. Thankfully the staff at the Couryard were very helpful. I liked the view and the food at the restaurant on the top floor of the building. As I had to catch an early flight I was also glad that breakfast was served from 6 am.

It was further away from the terminals than expected and as there was only a hotel bus an hour, it entailed heavy taxi fares

Great location when arriving late to the airport or leaving early. There is bus station two minutes far from the hotel to the airport with buses every less than 5 minutes. Comfortable beds and two restaurants on the roof with nice food. Very clean and nice bathroom.

I could hear the planes from my room. It should be better isolated. Other coworkers where on different locations of the hotel and didn't hear the planes, most probably depends on the room location.