Clean, comfy beds. No airport noise. Reasonable dining menu. Good bar.

No shuttle to T4 even though it's so close. This was not pointed out on the website. Expensive taxi ride

Great staff...in particular waitress at the table in the bar and same at breakfast Breakfast excellent choices Cleanliness excellent Plenty of parking on site and very convenient

We had a call from reception to say that there had been a complaint about too much noise from our room sometime between 8-9 pm. We checked in around 7.45 I think went to our room 238, dropped our bags and returned down to the bar to order drinks and food. Before going back upstairs at around 9.45 I asked at reception for 2 extra mugs for tea as only 2 and by the time we got up to the room after that the reception rang at the same time the mugs delivered to say of a noise complaint! My son went down to tell reception we had not been in our room and I also mentioned this when checking out. Not any staff's problem but it did upset us as we are just a sensible normal family who are very careful and considerate of others.

After having our original hotel cancel at super short notice, managed to get booked in here. (Just a little further away from the tube station) for an overnight stay prior to flying from Heathrow. Staff super efficient and welcoming, room clean with everything you would want for an overnight stay. Breakfast served from 6am and plentiful selection, once again staff super efficient and attentive. No noise from frequent aircrafts. Caught bus from outside hotel to Terminal in good time too.

Cannot fault our overnight stay.

This hotel has become my standard stop-over place as I spend a day or two in London couple of times a year. I like that it is close to the Tube station, has all the conveniences of a modern hotel and is a hassle-free trip to the Heathrow Airport. Rooms are spacious (for a London hotel), staff are very friendly, yet professional and the amenities are all you need. If you do not mind taking the Underground in the morning to go to London proper, and then travel back for about 30 minutes in the evening, this should be your base.

Everything about the stay was great. The stay itself was excellent!

I was a little taken aback by the infrequency of the airport shuttle considering this hotel is supposed to service to the airport. i waited over an hour for a shuttle to T2 and when it still didnt arrive, i had to then pay £30 for an uber. This needs to be communicated better from both parties but I wouldve appreciated a timetable or transparency about this from the staff when i said I needed a shuttle specifically to T2.

The hotel is well organised with a nice restaurant. The room was comfortable.

Finding it! Lots of people have already mentioned that the hotel having the same name as another one inside the airport is totally confusing. When booking I thought I booked the other one. Whichever one ….the information about travelling to it was very inadequate. I got hold of the wrong end of the stick and thought there was free travel bus M30 but not so. Please put on the info that the hotel is near the tube Hatton Cross and that’s the best way to get there. Pretending it is within the airport is not helpful.

Hotel is clean, room clean and comfortable, connections to the terminals are great.

The food in the bar is awful, truly awful and the service is chaotic. I had to send my meal back when it first arrived as it was cold and clear had been sitting for some time. It reappeared less than a minute later after presumably being reheated in the microwave. It was late and I had to eat something before bed, so I tried to eat it, however it was inedible. It was ‘sausage and fennel’ pasta.. the pasta was so overcooked it was practically paste and the sausage and fennel were notably absent, perhaps they had already caught a flight. Wouldn’t recommend eating in the bar.

Hotel was excellant easy to find and close to Heathrow airport. My room had an accessible bathroom as requested, bed very comfy, breakfast was great. Although we left earlier the check out time was 12.00 noon which was great. No rush to leave. I would recommend this hotel anyone travelling to Heathrow and if you had rented a car the return was very close and shuttle to the airport was available. Great peace of mind

Nothing we did not like, had late dinner at the bar which was very tasty.

Very helpful and friendly staff with local knowledge. Easily accessible to/from the airport by the hotel hoppa bus for only £6 per trip. Room service food was good. The room was clean and the beds were comfortable. If you stay here, you really should get the breakfast; this was one of the best breakfast buffets I've seen, with toast/crumpets, cold meats and cheeses, fruits, yoghurt, bacon/eggs etc,, omelettes made to order, cereals including porridge with all the trimmings, and even a waffle machine.

The tripple can be a little squishy with 3 people, 3 suitcases and 3 carry-on bags but as it's an airport hotel it's usually only one night

The name is totally confusing because when I booked Hilton Garden Hotel Heathrow I thought it was the one next to T2/3. So we got all our bags there only to find we had to go get another taxi to another location 10-15 min away. Very frustrating and we were tired after a 7 hour drive.

We liked the Hillington hotel because they would store a suitcase for us for a couple of weeks. The Hilton Garden Hotel Heathrow that is at T2/3 would not store it even though I booked a night at that one on our return. Very snotty attitude by the staff at this hotel when asking very kindly would they store a small bag.