The staff was wonderful, the executive room upgrade we were given was clean and comfortable. The breakfast (included) was a full English breakfast complete with with black pudding. There is also a lounge with complete bar service.

Airport shuttle was not included. Having said that the bus service to and from Heathrow drops you right in front of the hotel and leaves to go back to Heathrow from across the street and costs less than 2 pounds.

It was the perfect location for me. Close to the airport, right in front of a bus stop that goes directly to the airport. It was super convenient. The breakfast was amazing!

Would have give full marks but unfortunately an alarm went off at 6am waking my child and myself, I did not set this alarm or even know they had an alarm clock. But other then that everything was spot on and the beds are extremely comfortable. We had a lovely view overlooking the airport runway.

It's not he Sheraton so don't expect a fancy hotel, that said It's absolutely fine for a night or two as an airport stopover or if you just need a hotel in the area. Friendly helpful staff, reasonably spacious rooms, and a large comfy bed. Free continental or cooked breakfast during 2025. If you arrive by bus from airport etc the bus stop is almost outside entrance but if you come by car pay for you parking at reception when you check in. Would consider staying again if needing a Heathrow hotel.

Some of the fixtures and fittings are starting to look a little tied and could benefit from renewing. The car park can get busy so if you have to go out by car during your stay be sure to mention it to reception so they can help find somewhere for you to park on return if car park full.

Feature for this property for overnight quick stay is the excellent bottomless breakfast, featuring fried eggs and scrambled (though I found this type of scrambled eggs too watery.. coffee is okay. not distinctive enough. the machines are pumping in too much water at the end and dissolves the flavour. so I do the espresso +black coffee and add a touch of hot milk. 1 elevator works . that is not okay on very busy days, but the place is immaculate clean and friendly staff. asking for take out French fries superb! food grill at night very good and I would only recommend to have handy wipes and alcohol to keep every surface you touch from silverware to cups wiped. for extra safety. these days you never know! We carry the surface spray and use it when we return from outings. Buss service to all points everywhere is excellent and on time! never an incident everyone in the airport domaine is on the go!

to do long stays I would ask for the Executive Room class that is a little bigger and with a fridge.

Good location close to Heathrow Airport. Reasonable price. Quiet room. Breakfast was great, restaurant area clean & tidy.

In need of some TLC looking a little careworn

THE ELDER NAME OF BEST WESTERN IN THE BUSINESS does deserve credit and trust in their label. I found the people well trained and eager to help at any cost. From Linen ladies, to room repair management everyone was on point and attending to their duties without a sour expression. Breakfast : excellent even providing Blood Pudding ! a derivation of the Hagis Scottish culinary tradition. Day long bar for coffee and other food needs like a cafe. Rooms are a little old in use but very clean and comfortable. They do very large group business but you wouldn't know it. Bus service to Terminal 5 is very good and gives access to visiting Staines, and Slough for shopping interest. Internet is very good, and TV's work fine. For London Heathrow an excellent offering

Just the eye sores of seeing heavy use on the building infrastructure, wood surfaces everywhere are a bit in need of carpentry upgrading. Elevator door on the 3rd floor looks like an service elevator entry, but even with 1 elevator I'm guessing the entire building is like a hive and exists in some kind of 'circular' harmony.

Clean comfortable. Good food. Convenient easily accessed location

They seem short of staff so alot of waiting/queuing

Value for money easy access to airport 25 mins from collection to being in duty frew. This is true

The hotel worked for us to gather for our first night in the UK. It was quiet. The breakfast was.good, covering all the bases.

The architecture is dated and the insides are worn.