They have updated the facilities since September 23. The room seemed cleaner and brighter . They have added upgraded electrical (usb )at the desk. Very nice bedding, too. The Aviator restaurant had a nice menu (see comments below). A lovely tray of coffee and tea with Walker biscuits was a pleasant upgrade, too.

There was no USB at the besides. There is no lift (though they gave us a room only a few steps up from the lobby ). The formerly sleepy, delightful restaurant is now a noisy sports bar. Perhaps they should urge reservations to get a seat in the quieter section? Nice menu, though. And, finally, they should disclose the additional ,£8.00 each way fee for using the cool pod translation from terminal 5.

Room is clean, It has a working heater/air conditioner. You can set the temperature you need. It has nice comfortable bed and comforter. We used a taxi to get to the hotel. It cost 20 pounds from Terminal 5 , and it takes about 20 min. On the way back we used PODS- 8 pounds per person. It wakes less then 10 min to get to terminal 5. Breakfast: Very good. They had sunny side up and scrambled eggs, beans. sausage, milk, juices, coffee, pastries, several types of cereal and yogurt,

We rented 2 rooms. The phone to call from room to room was not working.

- Would certainly recommend staying here if you have a flight to catch the next day. There is a Premier Inn across the road as well which I think is slightly better quality (I'd stayed there once before), but I would simply choose the one with the better price. - The room was nice enough, clean, and quiet. The bed was comfortable. - The rooms had a number of good accessories such as iron board, kettle, complementary water etc. - The staff were very friendly. - The location is great. The bus stops right outside the hotel, comes every 20 minutes and it's 2 stops to Heathrow (around 10 minutes).

- The shop inside the hotel is very expensive but there is a petrol station and corner shop not far away so I recommend going there. - The hotel restaurant food was bad. - The hair dryer in my room was broken. - There isn't much of a view out your window, you just look out onto a car park.

I enjoyed a very pleasant stay before flying to New York the next day. It's located close to Heathrow Airport, Terminal 5 and I used a hotel driverless pod to travel to the airport which was fun and quick! I also liked the inclusive cooked buffet breakfast. The hotel staff were friendly, professional and made me feel welcome.

The bathroom bin was rusty and didn't open with pedal.

5min from the T5 with the Heathrow Pods. Even with the price of the pod you can save money if you book this hotel instead of the Sofitel.

Room is on the smaller side but if you are only here for the overnight stay before the flight it is OK. The toilet in the bathroom was very close to the wall.

Convenience to get to T5 by bus, comfortable bed, good breakfast.

Bathroom needs some updating. Fixed shower head which drenches you in cold water if you forget to run it before getting in the bath. Shower curtain is sucked on to your body during shower which is annoying. Sink has no plug.

Easy to get to Terminal 5 in the pod in the morning, meal was lovely which I had in the evening before we flew. Room was clean, bed comfortable and shower nice and hot.

This hotel had just what we were looking for when we were unexpectedly stranded at Heathrow overnight. We needed a quiet, affordable hotel within easy reach of the airport, and Thistle London Heathrow Terminal 5 met those needs. The front desk staff were helpful and professional, and the "purple pods" (self-driving electric vehicles that held all four of us and our luggage) were an unusual and convenient way to get between the terminal and the hotel.

Unfortunately, there was some confusion about the hour at which the bar stopped serving food (10 pm). When we checked in, we asked about an onsite restaurant and were told that the restaurant was closed but the bar would be open until 11:30. Well... the restaurant was closed, but by the time we got up to the bar (10:20), the bar kitchen was also closed. Fortunately, the hotel did have some food available for sale in the lobby. so we made do. The information on Booking.com didn't mention that the pods cost 8 pounds per person per direction (to/from the terminal to the hotel), so that was an unexpected additional expense. Despite it being unexpected, I believe it was a reasonable amount to pay for such efficient and innovative transportation.

Good breakfast

Being woken up in the middle of the night by someone persistently banging on my door. It seems giving my room number to the head waiter, who seated me, at the restaurant didn't automatically mean that it was charged to my bill. Hence the banging on the door and telephone calls wanting payment. I did not open the door and spoke to the Manager next morning asking for an explanation. I suggested that allowing staff to bang on an obviously single person's door in the middle of the night was not acceptable. Perhaps a little "sensitive" training was needed.

Rooms are small but clean; big flatscreen TV with many channels. Beds are good. Breakfast is ok: very good food at the restaurant and the Sportsbar. Staff is helpful , kind and polite. Great place for plane spotters!