Location is excellent for several purposes: explore nice restaurants, cafes, galleries or sightseeing on foot or having a good and efficient connection with public transportation to Heathrow Airport, as well as to the railway stations. The bed is comfortable and the mattress is a friendly one to people's sensitive backs. The flat white coffee included in the breakfast is tasty and in the breakfast menu there are decent options to have a good start into the day. Staff at the reception were helpful and friendly (shoutout to Barbara and Marta, thank you both)

I wish the AC would have been turned off automatically (from the ipad controls in the room one could only keep it at the minimum but not having it turned off entirely) as it was not needed in March and for someone with allergies sensitivities is a bit of bummer, especially since I suspected the air filters were dusty. If it is not too much to ask for, a kettle would be really useful to have in the room (in case one needs to drink a tea with a medicine).

Having stayed in the hotel two times before, our experience has been consistently positive. The ambassadors are very friendly, approachable and helpful. We asked for our rooms to be on the same floor, which was accommodated immediately. The short distance to Liverpool Street Station is a big plus.

The elevator situation. When we stayed in April, there was maintenance and not all elevators were running. This time, there was still maintenance going on. Only one elevator was running. Making the wait times quite long; sometimes extra long as the cleaning crew was using that elevator as well for their cleaning and textile carts. One time the lone elevator was out as well, so we had to walk to the 9th floor.

Good value hotel. Extremely comfy and large bed. I was given an accessible room even though I don’t require one. Based on photos my room was larger than their standard since it is designed for accessibility. This made it more comfortable. The ipad control for the room is a little annoying but being able to control the temp so easily was great. Staff were incredibly attentive & kind, especially the women who work the evenings. As a solo traveler, I loved that the front door is only accessible w a room key after 10pm and there are always staff around. Tons of bus options right nearby, tube at Liverpool st. If you’re a tourist who likes to walk, you could easily walk to the City, the Tower, London Bridge. Restaurants, coffee shops, tesco all within a block. Well situated for access to central and east London.

As many have noted, only 1 working elevator, confusing as this seems to be an ongoing issue. The entrance is on a plaza and off side streets that are a little empty and dark at night, not sure I'd feel super comfortable coming back alone late, but fine if you're with someone.

Great location. Very cool look to the reception and bar area, and great room. Loved that the bar and reception area is open so late. IPad to control everything in room and colored lights was fun! Super comfy big bed. Free water from reception area was really useful. Staff were super friendly and nice.

The heating control on the IPad didn’t seem to do anything so the room was cold at night . When the blind pulled up so much dust came off the windowsill , the room was dusty overall and didn’t feel like it had been cleaned ! I got to choose a view preference for the room at check in which was nice but when I got in the room the main view was the back of an office building - bit disappointed, the city views on the pictures are far more impressive ! Overall none of this ruined the stay and I would likely stay again for that price.

Great hotel, convenietly located (walking distance to Liverpool Street Station - direct train/bus connection for Standsted Airport). The hotel is super beautiful, modern (you can remotely control everything with an ipad) and clean. They take care of all the small details to make your stay fab! (offer toiletries, rooms have blackout curtains, a small fridge to keep whatever you need and lots of storage to make the most out of the limited space - the bed itself was however huge compare with the total size of the room and super comfy). Big plus - is self check-in - we arrive at 10am and directly got one of the empty rooms at the moment so it was amazing to not have to wait until check-in time like in most hotels!

Nothing - everything was beyond our expectations :)

Absolutely best spot for Shoreditch in London. One of the best Hotels I've ever visited. The bed is really ultra comfy and even it not looks like on the picture it is really long enough (2x2m?). Very good noise cancelling. Filtered water for free and a really good marzocco coffee bar. The breakfast is sooo good and worth every penny. Everybody is nice and friendly. 100% recommended.

You cannot open windows so the AC is always on and points directly on the bed. Would help if you could point it in another direction... 2 of 3 lifts out of order, costs some time and nerves ;)

The staff were universally kind, patient, and welcoming. I have a medical issue that limits my diet, but the offerings I could enjoy were excellent and abundant. I had an event nearby and the selection of hotels in that area are limited, but the hotel was perfect for us as I was able to walk easily to the venue. My wife and I spent a pleasant couple of hours savoring the nearby Spittalfields Market as a bonus.

The room was obviously designed by a younger generation. We had some difficulty understanding how to control the lights from the supplied iPad, but eventually learned.

I like the location. I used to work in the area 20 years ago and it was interesting to see how much it had changed. The hotel was very modern and clean and it was easy to use the facilities once you realise it's not like a conventional hotel. I like the fact that all the controls for the room are accessed through the ipad. It was a very quiet room, or just well sound proofed which was perfect for a good night's sleep. The bed was large and super comfortable with 4 big pillows and the shower was amazing - what more do you need?

Maybe I'm just old fashioned, but I would've preferred a kettle in my room rather than going down to reception to get hot water.

Breakfast was great and the staff very friendly. The hotel is very centrally located with easy access to different public transportation.

The age of the hotel is starting to show as what might've seemed like super techy and "fresh" seems somewhat dated now. E.g. the iPad controls in the room and the "self-service" check-in are dated and unnecessary (the later has 1-2 people helping you through the steps anyway). Not a dealbreaker or huge issue, but perhaps something the hotel should consider giving an overhaul if they want to stay relevant to their intended target group.

The check in was very smooth. I was able to check in a little earlier as my room was ready. I also received an upper floor quiet facing room which I requested. I checked in on Saturday before 3pm, and although I didn't catch the name of the receptionist, who was a woman, she was very helpful. (I think she had a long straight light brown hair). I also spent some time in the lobby area, which had a great atmosphere. I would be back even if I wouldn't stay in the hotel for a coffee or drinks.

The lift was a little slow. During my stay it seemed that only one lift was working, and it took a while to reach the upper levels in the hotel.