Proximity to other desired locations

Friendliness of staff members

I was really impressed with the friendliness and professionalism of the staff, as well as the clean, modern aesthetic of my room and the common areas, and the high-quality breakfast on offer. The hotel is only a few minutes' walk from two different metro stations and about a half-hour walk from several key sites like St. Paul's Cathedral, the Monument to the Great Fire of London, and the Tower of London, which was extremely convenient for a traveller like me who was visiting the city alone without a car. And, despite being very central, I never had any issues with noise or light pollution.

As much as I appreciated the overall comfort and splendour of my room, there were times when it did feel slightly cramped. As a solo traveller, I don't need much room in general, and if you're planning on spending most of your time outside the hotel then it's not an issue in any case; but for those people who, like me, might need to devote some time in the mornings or evenings to work-related tasks or other responsibilities, it would've been nice if there had been more counter space and/or a bigger desk that could accommodate a laptop and paperwork.

It's great to find a triple room where the third person can also sleep on a real bed, not on a foldable sofa bed. Also the location is great, staff very friendly and helpful, the hotel is new and fresh, rooms very quiet, breakfast very nice and there were lots of small nice touches.

So much spam before and after the booking! I've gotten at least a dozen e-mails and even an SMS from the hotel wanting me to check in online, check out online, insert my data online, rate them online, then reminders to do all of this urgently, because the time is running out etc... Less pestering the clients, please, and maybe for this price don't ask the clients to do all the work for you. Coffee at breakfast was also rather horrible and the machine had problems 4 mornings in a row. The triple room had only one chair, so this wasn't really ideal. Also being able to open a window in the room would be lovely. But these are minor details, the overall stay was lovely.

Room size was large. Bathroom looked brand new. Location was great - 5 min walk from old street.

The only thing that was disappointing was at check in. As it was valentines, guests in front of us were given a complimentary glass of Prosecco. However, when it got to us, one of the staff members said to another to open another bottle to give us a glass but she did not bother. Instead she ignored the woman and went and stood at the check in desk despite there being no one behind us. We just left and went to our room instead as there it was awkward between them.

Location is amazing! Hotel seems quite new and fresh. Our room unfortunately did not have any view, but when going on a sightseeing city trip, that did not matter to us much. What surprised me is that there was hardly any closet space and nowhere to hang your towels. Breakfast was good enough, but not amazing. The staff was very kind! Overall I can say that we had a very pleasant stay!

Breakfast could be better (better or more choice of bread and perhaps some warm boiler eggs in stead of cold). More closet space to lay down the close would be nice. Perhaps this was an exception due to the lay-out of out room.

Really good breakfast (with smoked salmon even!), well-designed, modern hotel. Small room but still feels high quality

When checking out i asked for an invoice, receptionist said she'd email it, but never received anything (maybe it went to an automated booking.com address). Also said they'd refund the extra breakfast i accidentally paid for but still nothing recieved. They sent at least 7 emails and an sms asking to 'check in online' before the stay. Totally pointless since you can check in at the hotel in about 30 seconds anyway, so its just annoying spam. Don't see the point of online check-in anyway - they should already know all the guest details from the booking.com account so why ask again.

The amenities at the hotel were great. The pillows/bed were very comfortable. The room was more spacious than I thought and our view was very lovely. It was in a central location and easy access to the main street. They let us check in early and even though they had a machine to check in, the staff was very helpful and provided support. Overall, we liked our stay there.

The room was not necessarily super clean when we checked in, there was a lot of dust under the beds. We found an opened candy and a sock under our bed. There was construction outside of the hotel when we stayed there. Unfortunately, they worked very early in the morning and even though it was outside we could still hear them. Important to note that the construction happening outside was not from the hotel, but from the building next door.

From the moment we arrived, the staff were extremely professional and helpful. I asked to change rooms (nothing wrong with the one we were allocated just preferred a different view) and this was facilitated with no issues. The room was spacious and very well appointed with plenty of sockets, lights, coffee machine, tea making, toiletries, safe, iron/ironing board and robes. The air conditioning worked very efficiently and silently. The room was very quiet with no noise from adjoining rooms or outside. The bed was one of the most comfortable I have ever slept in and I had the best night's sleep ever! Very convenient location for the City - just a few minutes walk to Finsbury Square.

Nothing. The hotel and its' staff were excellent!

I had a wonderful experience at this hotel! When we first arrived, the night shift receptionist – possibly of Pakistani or Indian background (unfortunately I didn’t catch his name) – was extremely helpful and welcoming. He went above and beyond to assist us and even offered us a room upgrade. He was always available whenever we needed anything. The hotel itself is amazing in every way – from its location to the quality of service, they offer luggage storage services which saves us a lot of hassle.Honestly, if I had known it would be this great, I would’ve booked my entire stay in London here. Highly recommended!

Nothing

Everyone is so nice and the hotel room was beautiful

The air conditioning works on a timer and turns off overnight :(