Close to family in London

Sonder confirmation emails are very confused. Don't like being asked for ID before arrival.

- The place is quiet and safe. There are nearby underground stations (10 - 20 min walk) - The front desk staff were friendly and Sami was understanding and accommodated to my early check-in request - There is no cleaning services. I personally don’t have issues with this as I don’t need daily cleaning for my short stay and there is supplies in the lobby (e.g. toilet papers, trash bags … etc)

- I received a fraudulent msg from the hotel to confirmed my payment details outside of booking.com. I do think it was handled poorly by Sonder and booking.com customer services. My biggest concern was whenever I received a msg, it was unclear if it is a legit update from the hotel or a fraudulent msg

The room was quite nice, comfortable bed, toiletries and towels provided, as well as hair dryer and they have the iron on site. WiFi was fast. The check in can be done online and the instructions are clear how to get in. Location was good - there are a few direct bus lines to Oxford street. There are lockers that are free of charge where you can store luggage if you need to (after check out or similar).

Check in is kind of late - 16:00h and it’s only possible to get in earlier if you pay.

this property was PERFECT for two people. the location was amazing. 10 minute walk to the tube, and quite an easy walk. we did this walk multiple times a day and it was fine. the room itself was clean, had an air conditioner, comfortable, had a tv, and came with most toiletries. the check in process was so easy, our room was even ready early. using the code to get in and out was great, we never had to worry about a key. I would definitely stay at another Sonder. amazing value for the price.

there was a “fridge” but it was warm inside. shower water was mostly warm / cool.

Location was out of the main activity areas however was right near numerous bus stops which were really helpful. Room was nice and good value for money. Good amenities provided. Really nice reception area. Good wifi. Easy check in online and check out.

Nearest laundromat was a bit far. Beds were comfortable but a bit squeaky. The bathroom sink had really strong water pressure which sometimes meant if used at full pressure, it didn’t drain quickly and would start filling up the sink if unchanged, bit weird but got used to it. Would have appreciated another charging port on the other side of the bed.

loved the adjustable shower with great pressure and hot/cold, don’t find that in many places. the aircon worked fantastic, it was clean, stylish and I felt very secure. great location a bit of a walk or bus ride down to the main town but a good distance away to have some down time. staff were very helpful and friendly, allowing me to store my excessive luggage and made me feel very welcome.

most things were fantastic, only slight issue I had was the fridge wasn’t very cold, which I did not realise and there is some mild growth because I had some food in there. I did not request this to be looked at which was my own decision and I’m sure staff would’ve helped I just didn’t need the fridge and wasn’t too disrupted by it! also the mattress was slightly uneven probably due to lots of solo travellers but did tip towards the floor so might need a flip around.

Cannot fault the room at all. Extremely clean, plenty of amenities, was happy with the mini fridge too! One of the best hotel rooms I’ve stayed in. 10/10.

Only criticism would be the PIN codes you need to access the hotel. It gets a little confusing as to which PIN you need, maybe it could be made a little clearer.

Lovely decor. Great location. Very quiet and very comfortable

No bedside lamp or dimmer so when we returned from our night out, the lights were too bright. Looking at the other rooms on the website, I’d suggest this was merely an oversight

The location was great, very easy access to transport. The room was comfortable and clean to start. I liked the self service of water, shampoo, conditioner and shower gel, it was a good idea.

We stayed 7 nights and was told at the start that a clean of the room isn't done but can be at a charge. I feel that if you are staying more than three nights that perhaps a clean is appropriate free of charge. We were able to get new towels when needed but a sweep or vacuum and removal of rubbish would have been appreciated. Also the bed was a little uncomfortable and rather noisey when you roll over during the night.

Our room was big and the bathroom was super clean. The bus station was very close with connection to the center. They also arrive frequently. There were free tea and coffee and a boiler in the room. There was a mini fridge in the room which was more appropriate for drinks. However, we could also keep some snacks there. This saved us because everything is closed in London on December 25th. There was an air conditioner in the room which kept the room comfortably warm in winter.

The only problem was the very cold bathroom (more or less same temperature as outside). There was no way to make the bathroom warm because the heater inside was super small and the windows wasted the heat. Taking a shower with warm water was possible, however, the wall and windows were so cold that the steam from the shower condensed and made the bathroom wet. I think this is not sustainable at all and the isolation of bathroom should be fixed.