Lovely spacious room and bathroom, good breakfast, and clean well-maintained spa facilities. Staff were very pleasant and helpful. Hotel is well situated for visiting Norwich and the rest of Norfolk.

I don’t think guests should have to pay extra to use the spa when already paying a significant amount for accommodation.

A warm welcome on arrival which was echoed throughout the stay by the staff we encountered during our stay. One of our party had a large number of food allergies, these were dealt with absolutely brilliantly with extra care being taken to ensure everything was cooked to accommodate this long list and delivered with a smile. The food on offer at the hotel was first class, particularly the evening meals. All the catering staff were great with attentive service throughout. The various cocktails on offer weren't half bad either lol. On one evening we even invited a couple of friends who lived nearby to join us for our evening meal so they too could share in our experience. Our room was well appointed with space for everything and a couple of chairs and small tables being ideal for watching the TV. The bathroom was a good size with nice walk in shower and even a jacuzzi bath. The Spa was also very good. A great location which was easy to find and had ample car parking. A great base for visiting not only nearby Norwich but the whole of Norfolk, we enjoyed trips to the North Norfolk Railway, Sheringham, Cromer, Bircham Windmill, Bressingham Steam Museum, Muckleburgh Military Museum, Bure Valley Railway, Mid Norfolk Railway, Norwich, Sunset river cruise from Horning, and to the excellent East Anglian Transport Museum near Lowestoft.

Only a couple of very minor points, given the warm weather a mini fridge in the room would have been very useful. Also we opted to have room service on every other day (helps to keep the workload down and saves washing that doesn't really need doing every day). On a couple of evenings we asked for replacement bottled water for the room and this was not an issue except on the final night when we were told at reception we should normally have to pay for them. This seemed odd as if the rooms had been serviced each day then replacements would have been provided.

The boutique suite is spacious at a good price. Really good prices for access to the spa. Still £10 per person and that ran for two days for us. And a good cocktail waiter at the bar. Thank you Josh! There is a pleasing garden with water features. Not country house grand but making for nice views. Decidedly English. Thank you!

Dinner barely made the 2 AA rosettes the kitchen has. The waitresses couldn't describe the food properly because they hadn't eaten it. With the AA certification and price tag I thought all the restaurant staff were supposed to have a tasting meeting with each new menu.

This is clearly a very professional and well run hotel. The staff were friendly and efficient. We ate one evening in the restaurant one evening, the food was sensibly priced, clearly locally sourced and well cooked and presented. The service at table was exceptional. The young lady, Holly, who was managing the restaurant that evening was very professional, engaging and efficient. She has excellent communication skills. Our suite, The Aspen suite was spotlessly clean, well appointed and comfortable. Thank you Clare, and Tracy at reception was very helpful. Highly recommend.

There was little to fault at this Hotel.

The staff throughout the hotel were very friendly and helpful. Rooms were spacious and clean with lovely toiletries in the bathroom and a good selection of tea and coffees in the room. We ate in both restaurants for dinner, both were delicious and a good choice of food on the menus. Breakfast had options for everyone, cereals, toast, cooked food and you could also choose other items to be cooked off the menu such as eggs Benedict! The bar had a great selection of drinks. The location of the hotel was excellent, close to the park and ride for an easy journey to explore Norwich. The gym had all the cardio machines, great selection of strength equipment and free weights. The swimming pool was clean and wasn’t very busy when we used it! Our room didn’t have air con but we had use of a fan. The room was warm but I cannot complain about a warm weekend in England!! Thoroughly enjoyed our stay and due to the building work going on in the conservatory gives us reason to come back when all open!

Nothing!!

Breakfast amazing as always! I tried the order from menu items a bit more this time as opposed to the buffet would usually go for. Rooms comfortable and clean as usual

I wasn't a fan of the extra £30 a night they wanted to charge me if I bought my fiance (this is not even including breakfast) I was told it was a "linen charge" due to the extra stuff I would need in room but I had a double room and would not be needing Extra duvet and shower gel is all in Despenser anyway. I felt that charging this much was a bit greedy and a con. Whilst I could not fault the quality of breakfast the first time I ordered off the menu. The eggs royal. It took best part of half an hour to come out and was a bit cold.

I was in room 20 so ground floor and a patio, not quite warm enough to use it, today is gorgeous so would’ve def sat outside if I was staying today. Everything was spotlessly clean. My room was a lot bigger than I had thought and was spotless. Grounds are immaculately kept. Staff friendly and attentive

The only thing we commented on was that we were given a towel each when entering the pool but no dressing gown which would’ve meant we could’ve walked back to our rooms to shower and relax as we didn’t want to walk through hotel wrapped in a towel. When we left the swimming area we noticed a couple of ladies come in with a bundle of slippers, towel and dressing gown. Not sure if we should’ve been given them or not but it would’ve been nice to have had the option to use them.

Every staff member I encountered couldn't do enough for me. I felt very well looked after. Had arrived around 45mins before check in time after a long journey, no problems - they had a room ready for me and checked me in with zero issues. Unfortunately couldn't make the leisure centre on the day of my stay, but they went the extra mile and allowed me to use it the day after, even after I had checked out. The location is beautiful and I wish I could have stayed longer. Breakfast was great, room was lovely, anyone on the fence just book it, you won't regret it.

The wifi was a little sluggish, and I would have liked to have had a couple more healthier breakfast options, but can't complain - it was still all a good standard for the price and the food at breakfast was still very tasty. Just need a nap and a good gym session after!

Oh dear god.... room was lovely, Leisure facilities were spot on (but closed a little early), breakfast was the best I have ever had in a hotel. Staff were very helpful

We had very very noisy neighbours. This was the most off putting thing of our stay. We could not have the balcony door open even as they smoked on their balcony and it just kept coming into our room. This and the noise they made at night unfortunately put a shadow on the stay. Everything else was amazing.

We had a lovely few nights here as a break after a hectic Christmas. The room was a good size, clean and had good facilities and thoughtful touches for two people (plugs by the bed, reading lights, comfortable bed). The hotel itself was beautifully decorated, with a great bar and restaurant. The staff were very friendly and helpful. The pool changing room had clearly had a recent refurb which was nice. Location was perfect as we were able to get a bus into Norwich for a fun day out.

The pool was quite overcrowded at times as local people were coming in to use the gym and facilities, and when we arrived there were lots of children using the adult only part of the pool. We had to pay extra for the pool on top of our room so would have expected it to be a relaxing experience. However we did have to queue to use some of the pool facilities at times and it wasn't easy to swim with so many people using the pool.