A pleasant place to stay in Preston. The rooms are of a good standard, well decorated and maintained. There was a problem with my check-in (I was an hour or so early and had requested early check-in if available and a call to advise me if not - the call didn't happen), but it was quickly addressed with a call to the remote team and I was let in early, for which I was grateful.

The 'hotel' is not visibly manned, but shares an entrance with (an outstanding) restaurant which, slightly annoyingly to the guest, gives the impression that it really ought to be.

The accommodation was required in a hurry due to storm causing train cancellation. It was ideal in a difficult situation…. no muss, no fuss!

First time using the self entry system, but that not the property itself, it was just hard to suss about using your hand to reveal the number pad. Not a downside, just a learning moment ☺️

We got a room upgrade and it was really special. I was so made up. The room was large. The bed huge and we even had a separate kitchen which was immaculate. Aswell as a large bath tub in the bedroom. (Shower was in the bathroom) The mattress on the bed is soooo comfy. We fell asleep really easily. Which is unusual me in a new setting. Normally takes me ages. But that bed was amazing. Loved it. The location was fabulous too. There's a massive country park at the bottom of the road. We're going back in May. Can't wait. Beautiful apartments.

We struggled to get the door keypad to work at first. But then we realised what OUR mistake was. Once u know how its actually really easy. Tip of the day-place ur fingers across the keypad 'Sideways' to activate the number screen where u type ur code. Not upwards like we did at 1st.

We got a room upgrade to The Lodge. Which is a 2 bed apartment with 3 bathrooms. It certainly had the WOW Factor. I'm coming back in July and have booked the same apartment. I can't wait. The apartment is huge. Perfect for couples, families, and friends. The beds are sooo comfy. There's a well equipped kitchen area and a lounge and like all apartments they leave u biscuits and a jar of sweets. Its such a nice touch. Like the other Wincley apartment I stayed in, this Apartment is stunning. Everything says quality and luxury. Love this place.

The kitchen is very well equipped with a fridge. But the mugs are miniature. Could do with replacing with normal sizes ones for tea lovers.

We were upgraded for free from a one bed apt to a 2 bed ensuite with extra 3rd loo and kitchenette with small lounge. Very nicely done out and absolutely massed of space in apartment.

Getting tatty in places, peeling or ripped wallpaper and hair straightener marks on carpets. East Cliff Car park suggested to use not used as two cars had been broken into over night, police were aware but nothing they could do according to one lady who had had car broken in to. Parking spaces at the apartments not easily labelled so ended up parking in a multi story carpark further away. Had to walk through another unrelated business (restaurant) in the same building to get to apartment.

Bed was comfy Sweets nice treat microwave and fridge (good) Close to town Shower was good Room very clean Room cleaned daily Good tea tray

Smell of food coming up from downstairs Ironing board bit cronky Could do with hook in bathroom No where to eat food Could have put a little breakfast bar on side wall Lack of windows

Everything. Great position, 5 minutes walk to the main high street in Preston where all the shops, bars and restaurants are located, just walk through the gardens opposite. Loved the teas, coffee's, sweet jar, shampoo etc. Tiny bar downstairs was very cute but if you like Baileys, you'll have take your own 😅 The bar is run separately to the hotel. The best bit was the price of our 'Mayfair' room, we would definitely return to these apartments again. Please note that we climbed up steep stairs and didn't see a lift, so maybe check that out before you make your journey if you need one.

Absolutely nothing, it was perfect!

Was down to sort out my son's sudden death, where had lain for ten days undiscovered .so has been very traumatic for me. Your hotel was wonderful and relaxing to come back to after sorting out the horrors I faced all.it gave me peaceful relaxation for a few hours before I had to return to reality of why I was there.you were kind enough to let us stay on this extra night in the same suite so I did not have that upheaval.i have nothing but thanks for you and if I have to return to pick up his ashes and anything else I will definitely try to book with you again

I loved it all. Not a thing to dislike.The kitchen.the bathroom and separate toilet.all spotlessly clean.kind lady who did the cleaning

Very convenient - I liked the self check in as it meant we didn’t have to stress about what time to arrive. It was helpful we got one of the three parking spaces rather than parking elsewhere. It was decorated nicely and overall clean.

The bed linen was a little old with tears/ bobbles and a few small marks. The throw cushions had a few ominous stains on them which put me off a bit and the pillows could have been better. I say this because this is meant to be a 5 star place but those parts didn’t scream 5 stars to me. However when I think about what I paid, it was very good value for money.

We stayed in the Bouquet Apartment located on the ground floor. Beautiful room couldn’t fault anything about it. Nice touches bottles of water and milk in fridge. Nice selection of hot drink sachets and biscuits. Sweets in jar. Complimentary toiletries. Had everything we needed and exceeded my expectations. Not far to walk from the high street.

On arrival I was trying to locate our room accidentally tried a door to the side of the bar and was quickly and rudely reprimanded by a female working in the restaurant that this was for staff only. She asked where I was staying told her the room and was curtly told where to go. I felt so uncomfortable my husband was fuming by how rude she was. Put a dampener on our anniversary stay. Wouldn’t return purely for this reason.