All the staff we met were friendly and helpful. The room was clean and comfortable and the Dove hand wash/ body wash/ shampoo were a nice touch. There were also plenty of plugs in the room.

The lift was broken and we were on the second floor. I had just got over pneumonia so it was a difficult trek with bags and after breakfast. That was a shame. I don’t think the hotel was at capacity because hot breakfast was not a buffet but a table order. That was a shame because a buffet gives you sighted options and the opportunity to go back if you want to. Otherwise, this was a good stay.

The gentleman who checked us in when we arrived could not have been more helpful.He offered to help carry luggage from the car which I wouldn't usually expect from a hotel receptionist.

I enquired on the first morning of our stay if we could have a few rounds of toast delivered to our room.The rather brusque lady on reception said that it would cost £11! Yes for toast. Despite our protestations she held firm to the party line in making it clear that Legacy Hotels have no wriggle room within the deal for super expensive toast. You may not be surprised to learn that 5 minutes walk away from this hotel there is a cafe that does 2 rounds of takeaway toast for £1...damned good it was too

Breakfast was very good and generally so was the food available in the evenings. The chilli was excellent, the burgers good and the fish not quite as good. The staff were all very friendly and helpful and despite the coach parties and staff advising of a delay in the kitchen, food did not take too long to be served.

The reception area felt a bit impersonal, and as the staff also covered the bar and restaurant they sometimes seemed to be too busy, but that was down to too few staff which is a management decision. The staff always tried their best to attend to you quickly.

Another 2 day stay at legacy we have been staying there for a few years now & we wouldn't book anywhere else now.The rooms are nice & the shower is absolutely brilliant,the bed is so comfy too. The staff are always polite & welcoming. We were made aware of a coach party coming to stay & to go down for breakfast later I'm glad we did as it was really busy but we still had plenty to eat for breakfast,we never tried any other meals we always go round the town to find somewhere. We would always recommend anyone to stay at legacy. Keep up the good work.

There was no air conditioning in the rooms only a little fan to keep cool.

The friendliest, welcoming most genuine staff I've ever met at a hotel before. Even though they were all this and more, they were also professional. Special thanks to Angie and Simon, outstanding service. It's spotlessly clean and even though it's only a 5 minute walk into the town it was surprisingly quiet. I've never rated anywhere a ten out of ten before but Legacy Hotel Preston you deserve it. I wish I could've uploaded a video I took of my accommodation as I didn't actually take photos. Don't worry, next time I'll take loads.

I'm struggling with finding a negative which is unlike me as I'm the first to say that nothing in this life is perfect. The only negative I can come up with is that I would've liked to have stayed longer.

We were greeted by a friendly employee, I think was called Liz. She was very professional but also had the Human touch, She explained everything about the hotel and enquired if we needed breakfast in the morning. We didn't have to make a decision there and then as she was also on the desk from 7am and we could book with her at that time. She also explained about the car parking and how it worked. She was very chatty and made great conversation about where we had travelled from and where we were going. She was genuinely interested. Jen, who was on the bar/restaurant was also a great employee who had a great smile and was able to accommodate our slight changes to the food order. She was quick and efficient. Thank you to you both for making our stay so lovely. I have never stayed at a Legacy hotel before but it surpassed my expectation. The room was so clean and smelt so fresh. It was also spacious for 2 people.

Nothing

The hotel was cleaned, the room was cleaned, and breakfast was good

When booking the room, we booked the room we our two kids. So total 4. When we arrived, we were told the booking was only for 2 :(. I guess it's my fault as I didn't read the confirmation email and didn't double check. However, I did request a cot bed for the youngest one. When we arrived in the room there were no cot bed and the bed itself was too small. So I called for the cot bed. Itself was completely pointless as they have no bedding for that. It didn't even have a mattress.

We stopped here while traveling from the Lake District to Southampton, and Preston proved to be a convenient location. The hotel offers great value for the price, and the staff were very friendly. The check-in process was thorough, providing more detailed information than I've ever received! Free parking was a definite plus, and the breakfast was good. The only downside was the bathroom—the sink filled up with water quickly, and the old bathtub with a curtain wasn’t the most hygienic setup. Overall, it was a very good stay.

I recently stayed at this hotel, the room was impressively clean and well-stocked with all the expected refreshments. The bathroom facilities were excellent, providing everything I needed for a comfortable stay. A highlight of my visit was enjoying a delicious pizza and garlic bread, which is available on-site

I can't think of anything I didn't like about my recent hotel stay. Everything was well-maintained and thoughtfully prepared, from the spotless room to the excellent bathroom facilities. There is no negative critique I can give.

Its about 5/10min walk to all the bars and clubs so its right next to the town. Car parking is free and hotel is nice and quiet at night. Pizza is available 24hours. The rooms are always clean and tidy as we have stayed here around 5 times now. Seemed like they was having some paint work done which shows they keep the hotel looking mint. Also there a new gym available to use on site. Staff are always friendly and welcoming.