The property’s location is the best part about the hotel.It has very lively dinner,breakfast service and good place to hang around for casual drinks. Staff which were mostly young adults were all helpful, respectful,mindful and attentive and can’t ignore hardworking as well. We found property clean maintained with wooden furniture and squeaking wooden floor which was clean as well. No old wooden furniture smell which could put someone off in an instance.We had ironing board,and all basic facilities. You also get option of breakfast just for 9.95£. Location is known to everyone including taxi’s,bus drivers shop keepers so easy to find. Short distance walk from pier and train station and hover craft which is a great addition so you could easily and quickly arrive from Portsmouth.

It’s awful after writing so many good things to say something bad but I had mentioned to staff on reception there as well and they were aware of it which is there are not many power plugs to charge things or gadgets if you have more than 1device. Bathroom rail heaters don’t heat up properly and the fact that property does not have lifts (if you have big luggage then good luck getting them to your room) staff do offer help though.

The Hotel is in a perfect location, on the main street. Upon check-in, I was assigned a penthouse room with a sea view (a double room with a separate living area, a kettle/breakfast table, and a bathroom with a bathtub). The TV didn't work, so they installed a larger one. The mattress was uncomfortable, but overall the room was fabulous: 8.5 rating.

The staff were very helpful & polite & the room was spacious & clean.

There was no lift but reception gave me a 1st floor room so I managed.

Everything was fine, with a great location

Rooms Need updating ...but fine for getting your head down

Everything was great and the staff were exceptional

Nothing not to like

The location and the friendly staff

Staff were very friendly and welcoming. We arrived around 11am to drop our bags off then was going to come back at check in time but advised our room was ready so let us in early which was great! Yes rooms need a bit of a facelift but very clean and large spacious bedrooms. We had breakfast one morning too and this was very good quality, especially the bacon and sausage on our full english. Would happily stay again.

The mattressess were a touch too soft for me as I like a firm mattress and a mini fridge in the room would have been nice to store cold drinks. Bathroom also had a small damp stain on the floor where there has been some previous water damage.

Secure bike storage

Was no breakfast available in the morning, 8:30 and chef still not arrived

I visit the island on a regular basis as my son lives there so I knew the location was great and I knew the hill was steep. Shops, bars and restaurants all near by and the room was large and comfortable with a TV and tea & coffee facilities. Staff were helpful supplying milk etc when we ran out and put the heating on when it was cold. Had read previous reviews and knew it was dated this does not impact on the stay at all. Shower hot and worked great.

The room could have been cleaner, a huge cobweb was hanging from the ceiling but again it didn’t affect my stay.

Reception realised I might appreciate a room at a lower level than had been allocated in order to avoid stairs. Used own initiative to relocate me which was much appreciated. Towel rail in bathroom was switched on - found this most useful. Water from the hot taps in the basin and bath were immediately 'hot'. Both these items were most acceptable. Bed and large armchair were very comfortable.

Have stayed in this hotel before and accept that some work needs doing to improve the paintwork, curtains, windows etc but that did not affect my holiday. Had breakfast one day only and food was well cooked and dining room clean. Staff could have been more attentive to customers.