Really nice Double room spacious clean, good mattress, firm pillow, clean and easy to use showers , good tea/coffee facilities. Big TV in right position.

Drinks expensive at bar, corridors a bit grubby , could do with modernisation.

The staff were very considerate and gave us a room quite away from the centre of the hotel where there were various events which were noisy

No lift

Really lovely hotel set in a beautiful historical town. The Mercure in Salisbury is a real gem. The staff went above and beyond. I suffer with autoimmune hypoglycaemia, after having a shower my sugar dropped very low. I alerted staff via the qr code in the room and within literally a minute there were biscuits delivered to me :) . illuminated bathroom mirrors 😍ideal for makeup application. I Will definitely be booking to come back and stay again. Would highly recommend.

The room heating was a little on the cooler side, but I needn’t have worried as there were also plug in radiators as back up. I just suggest if you are like myself and always cold then plug it in when you arrive to take the chill off. I didn't plug it in until about 1am as kept turning the heating up thinking it would warm up.

Firstly I want to say how June a member of staff at the hotel was so conscientious while we were having breakfast each morning She was so helpful and nothing was too much trouble keeping everything running so smoothly. Hopefully the management will see what a great asset she is to the Hotel. The gentleman that was also on the reception desk again was very polite and we were greeted with a smile something that isn't always the case when staying in the u.k hotels. Overall I would certainly recommend a stay in this hotel.

It was clean,tidy and perfect for our needs.

The shower room and toilet was far too small and poorly thought out.

Sharon at reception was incredibly friendly and helpful. She went out of her way to make my arrival and stay pleasant. Other staff were a bit hit or miss (though all professional enough). Rooms/bed were comfortable enough and facilities seemed clean.

Water pressure was very weak in the shower. Beer selection at the hotel bar was lacking. My colleagues and I frequently travel to Salisbury for work by train, but taxis are extremely unreliable (particularly in the morning) and some reception staff put more effort into assisting than others. If the hotel was to work with one of the local taxi companies to be able to guarantee availability when booked ahead, this hotel would be a go-to for our regular visits. Including breakfast in the room cost for the upgrade rooms would also go a long way for business visits.

Location was superb, the room and bathroom was very spacious and comfortable, very nicely decorated with wonderful in room amenities! The building is beautiful, I especially loved the revolving door at the entrance and the old signage on display. For the price, it was excellent value and felt like such a treat.

Whilst the bathroom was very clean, the shower heads were clogged with limescale and only about a third of the water nozzles had water coming out of them. Where the water pressure is already slow (understandable on the top floor of a very old building) it made for a difficult shower. Some kind of shelf in the shower would also be helpful as I had to put all the soap bottles on the floor. Some of the communal areas could do with some TLC... wallpaper and paint are damaged down some hallways.

Helpfulness of staff all round and especially when I was not sure how long we would need or be able to stay (staying to support a family member in Salisbury hospital) and had to change rooms Excellent position for visiting Salisbury centre and the hospital by car or bus Generally good cooked breakfast Evening meals were generally tasty and choice was varied, allowing for say two starters instead of starter and main Comfy bed Walk in shower My husband was only there part of the time so I was pleased to find the hotel very safe and easy when alone Being left in peace in the lounge

Taste of machine coffee with milk at breakfast; sorted by choosing black and using normal milk there for tea Awkward step up to step in shower in second of two bedrooms we used

The welcome when we checked in was very friendly and this continued throughout our stay. The hotel staff were all very friendly and helpful: reception, breakfast and housekeeping. We had a really lovely stay and would definitely return if we stay in Salisbury again. The hotel building has an olde worlde charm but the rooms are well equipped with a lovely large bed and a great shower. We had an extensive breakfast choice which we thoroughly enjoyed. We wished we could have had longer than one night's stay! Hope to return in the future.

Its position in the centre of town is unbeatable. The hotel is obviously a work in progress, the public areas having been brought up to a good standard. The staff in the bar and restaurant were particularly attentive and the food was excellent. Parking on site was good.

The footpath from the car park through the garden was very uneven and in need of urgent attention. A lift would be a great asset.