Fantastic location, great service and facilities, friendly and co-operative staff.

During check-out I was handed a laundry bill, although I never used their laundry service. I immediately protested, in response to which the receptionist took the bill back. However, shortly afterwards, I received a bill by email with a link for payment. I called up the hotel and said that I did not use their laundry service. The lady on the other side accepted my claim and said that she would inform the hotel. There was no confrontation so to speak, but this served to slightly embitter my check-out experience.

The hotel is perfectly situated for exploring Sheffield. The decor is really nice and it is spacious & airy. We had twin rooms and there was lots of space. There was no hairdryer but on asking for one from a member of staff one was quickly delivered to our room. Staff were so helpful. Special call out to Angus on our day of arrival and the lady on reception on our departure day who extended our check till midday so one of our party could stay in the room a little longer. Breakfast was plentiful with lots of choice. Would definitely stay here again when coming back to Sheffield.

Nothing it was such a nice hotel.

The hotel is in a fantastic place. The staff couldn’t have been more helpful. The toilet did not have a strong enough flush so sometimes didn’t get rid of the paper on the first flush. We did have a fridge in our room but it wasn’t working to start with. We were offered a new room but the kind member of staff came and sorted it for us so we didn’t need to move. We were glad to have a room at the front of the building so it was nice and quiet. The beds were very comfortable as were the pillows. We liked the offer of money off at the bar if we saved on room cleaning. A good incentive to be a bit greener. It was super helpful to have parking in a secure car park that was validated too. This was our second stay here and we would certainly look to stay here again.

Lovely hotel in a great location. Central for Sheffield city hall and close to bars, restaurants and shops. Reception staff were friendly helpful and welcoming especially the lovely lady with an accent who checked us in (sorry I didn’t get her name) but she was incredibly friendly helpful and informative. The room was well equipped and a good size - the bed was huge and very comfortable Shower was great - powerful and hot. Drink making facilities were a welcome addition.

There was an ominous old stain on the bedroom carpet that requires attention from housekeeping as it tainted the overall quality of the room. The lad who was working the hotel bar was very snotty and not at all pleasant maybe he was just having a bad day but if not, he could do with learning customer care from the reception staff.

The hotel is clean and well presented. Check in staff friendly We did have a couple of issues but as we were there just one night and the location is excellent for the City hall. We arrived after 6pm and left approx 7.45 am. So not there that long

The room was no 190. Apart from a sky light there was no window . The room was also right next to the door to the lift and you felt like you were cramped in . Only half of the dual electric socket worked . You could get a plug in the part nearest the wall and the other socket was inaccessible due to posit of the bed side table . The kettle has to be moved over to the table to plug in. This was made more inconvenient as only one socket worked One of the spare pillows was ripped and the filling coming out. We did leave it out so that it could be seen . I wish I’d taken photos now.

Gorgeous building, very very nice rooms. Excellent location. Generally good service. Facilities are wonderful. You also get a bar voucher every night you request your room be left uncleaned.

During the night water started dripping out of the air con unit (at about 3am), onto where I had left my clothes. The dripping water was fairly extensive and continued for hours. I was unable to find staff to help, and had a disrupted night, which was disappointing given the room was £100+. In the morning I mentioned this at checkout and was told that maintenance would investigate, which was small comfort to me who has been left uncompensated for a fairly sleepless night.

Excellent location, friendly and approachable staff. Good size room, lovely bedding and everything you needed was supplied. You felt the sense of efficency all around you. Would recommend and definitely plan to stay again. The staff are very willing to please. Being so central there was so much to see and do and endless opportunities for food, drink and entertainment. The hotel itself was located in a beautiful square.

For the age, type and hotel size a cosy sitting room would have been nice, as I chose this over the more modern stark hotels. Overall very pleased.

Great location and beautiful building, near the cathedral and the Winter gardens. The breakfast was fantastic, really great quality sausages etc. The beds were the most comfortable we have slept in so much so we took photos of everything to try and buy for home even our teenagers were raving about it. We could also open the windows and there was air con. Despite being in the centre it was quiet. It was an elegant location with lots of twinkly lights and lovely eateries. The customer service at the hotel was great and we liked seeing the old photos of when it was a school. Beats the other hotels that we have stayed in before and the price was cheaper too. We will choose this as our preference when in Sheffield visiting family again. Thank you.

Nothing

Originally booked a king Delux room but as the bed was on a mezzanine up a spiral staircase (it was a lovely room) it wasn't suitable due to mobility issues - staff were very helpful and swapped room - bed was very comfy and room even had decaf coffee which is something you usually have to ask for. Location excellent for our concert at City Hall and tram line nearby if going to the arena. Hotel has local partner restaurants ( we used Pho, a vietnamese restaurant in Leopold square) which give discounts for hotel residents.

Not a dislike as such but room description didn't say some rooms have beds on a mezzanine - now I know I would specify a similar room on one level

Its central in the heart of Sheffield. I was attending an event at City Hall it was a rainy day and the hotel wasn’t more than 2 mins walk away. Its accessible. Fresh and welcoming.

The staff is key. The reception team always greets me with a great smile and is so helpful. I feel safe with them. I ate at the lounge for the first time and my pizza did the job particularly as i didn’t want to venture out in the rain. I messaged ahead regarding my requirements, and they were met without me mentioning them. That is service for you. Nice big room. Clean. It smells clean, too. Oh, and they are doing their bit for the environment by encouraging their guests with £5 VOUCHER if the room was not requested to be cleaned that day. You can still ask for more towels, etc, if required. But a nice touch is also a great incentive to use the voucher in the lounge.