Traditional

Lack of cleaners for the communal areas

I booked through bookings.com .. And I remember back in May I requested a slightly larger room as when we stayed last time it was a very basic room... Booking.com said they would pass on the request to the hotel and nothing else was said.. I was excited as we love skegness and it was also my birthday on the 1st July.. On arrival i spoke to the kind gentleman on reception that I would like to check in... With out any questions asked im guessing he must have read the notes on my booking. He said with a lovely smile... I have moved you to a superior room with a balcony and a sea view and passed us the key.. My husband and myself we couldn't believe it and we was so happy and thanked him. It was such a lovely room that had patio doors that opened out onto a large balcony... Really made our stay pleasant as it was very warm... We had the sea breeze and a lot more room than the standard double we normally stay in.. Bathroom was lovely too...

I really don't want to complian but the staff left at the bar was very stressed and was trying to stock the bar serve and pick up the empties... No one was coming to help her and she disappeared to get stock for ages... Which left customers standing at the bar waiting for drinks for a very long time.. The young girl from the reception area came over and said she was sorry but she didnt know where the bar staff was ... And wheh asked said she didnt know how to do the drinks.. Some of the quests did not appreciate that no one was serving... Not a good look for a hotel really...

We enjoyed the breakfast buffet was varied and plentiful: we did not stay for dinner so cannot comment. The bar area and lounge was comfortable and pleasant. The gardens were set out nicely with tables and chairs: We had one technical issue with a washbasin that was dealt with immediately by reception and maintenance. Nothing was too much trouble for the staff.

We did book a basic double room which was small and quite dark, with the view of a wall. The soil stack was not attached to the outside wall and was somewhat noisy. Would not have liked to stay in this room longer than we did. Needs some refurbishment and a little TLC

The room was lovely and the bed was very comfortable. We had the best nights sleep, it was so quiet too.

The cooked breakfast was ok, but wasn't keen on the sausages and bacon but that was probably just me.

The location was good just about 300mtrs out of the main town areas and only 100mtrs from the sea front.The breakfast was excellent with a great choice.The staff were very good and friendly and that's all staff around the hotel.We had a standard room which was basic but clean could do with decorating otherwise ok especially being on the same level as the restaurant and bar.It was a pity no entertainment being as it was Easter Car parking was great no problems.

We couldn't get WiFi in our room 203 which was slightly annoying.The hotel advertises carvery but when we asked they said it wasn't available anymore..

Food snd staff were excellent and location is good.

Single room was tiny and bed was not a full size single . Bed was uncomfortable Would not recommend the single rooms - they are awful.

The decor is "tired" but the building is lovely and could really do with a lift but the facilities and staff were great. The breakfast was good, unfortunately we did not sample the evening meal but if the breakfast was anything to go by, it will be great. The building has such a lot of character and history. A few things do need looking at - like doors not quite shutting properly but overall it was just such a lovely hotel, it shouldn't take long to get it into order.

It wasn't that we didn't like it but it could do with some fresh paint, the wardrobe doors didn't shut properly or the bathroom door, just little jobs that need seeing to.

My room was too small.I will choose a bigger one next time.My fault. We had breakfast after nine which meant ,sometimes De-Cafe tea was not available,we had to ask?

We did not go to the entertainment.Our room was not far from the (318) entertainment.The noise was loud and prevented us from a quiet night in.That is with the windows shut.It being very hot made it uncomfortable. We found out about special offers ,Bed Breakfast evening meal,when we were there two days,However our booking we understood did not include evening meal??

On arrival receptionist was friendly and welcoming and made the booking in process easy and faultless. All staff throughout the stay were friendly and hard working. Breakfast was buffet style and was cooked lovely 😍. Entertainment at night was great. Had a wonderful singer on who my mum absolutely loved and made our night. Was able to keep car in carpark after checkout which was a bonus. Very relaxed and friendly hotel. Definitely worth what we paid for.

The hotel was definitely short staffed due to a change over in ownership. This was apparent in certain areas of the hotel especially around cleanliness. Not the staffs fault working , as you could see they were working hard to maintain it but struggling. The hotel is not as royal as its name, definitely needs some TLC and money spent on it, as if not careful will become run down. This would be a big shame as the hotel is lovely.

The Hotel outside, hides the inner "Wow" inside, from the checking in everything was smooth and relaxed. The gent at reception got us the room keys and explained everything even some local info. the rooms were good, packed with facilities. Beds... Comfy and we all managed to have a very relaxing sleep. Breakfast was buffet and included cold and hot foods, car parking was easy . Staff... all were cheerful and very helpful, nothing was a issue with them. a great stay and would book this hotel again

unlike some places this didn't seem to have a room for all four of us as a family and we had to split into 2 room, which was not a problem but we weren't by each other, one was on fllor 1 and the other floor 3 which was a small pain.