Owner Jade came back to work to handle a booking.com error, spending 4 hours on the phone to a call centre.They'd advertised her pub rooms even tho they were closed for renovation. Booking.com took my money, confirmed stay then asked her to pay over 3000 pounds for alternative rooms even tho it was their error.

Booking.com seem to be abusing their monopoly power to exploit small business owners who have no choice but to use them. They offered terrible, no, robber baron customer service, verging on gangster tactics. An awful 1984 experience where their website and call centre staff operated independently of whether or not the hotel was open or had rooms - overbooking many times AND taking payment for a service that didn't exist. I honestly didn't believe a business could do this. My trust in this brand is broken, they should never have grown this big and hold hard working independents businesses survival in their cold, corporate hands

It’s clean and friendly and less than 10 minutes from Beamish, which was the purpose of our visit. The food was excellent. The towels and bedding were spotlessly clean. We all (4 sisters), thought the decor (curtains, carpet, painted walls and en suite door) was lovely, well chosen and restful. Excellent parking, and beautiful views of the surrounding area.

The room. The mattresses were past their best and on the single bed the springs could be felt through the bedding. There were visible signs of “damp” over the middle window which may be due to a guttering issue. The main light fitting was very dark even with the lights round the mirror (only half the bulbs working?) it was dark. The carpet needed a very good industrial hoover, very fluffy and full of hair and “bits”. The bar/dining area wasn’t suitable for mixed dining, customers were using obscene language, and some of the very young clients were loud and foul mouthed.

Staff were brilliant and super friendly. We had an evening meal and breakfast and the food was lovely. Our room was a great size for 3 adults, perfect for a uni drop off. The manager informed us before our stay and on arrival of the noise levels and timings re bar music. It didn't bother us and we knew before we arrived so we were prepared. Downstairs has been fully done out and upstairs will be updated in the future, we'll definitely stay again. Super dog friendly too.

We loved it here, just bear in mind It's a steep stairs to go up to the rooms, I managed with my walking stick and the manger kindly carried my things so I could hold onto the rail. It wouldn't put me off staying here.

Myself and Lindsay travelled up from work on the Friday night as we were going to a wedding at South Causey on the Saturday, and we were greeted at the bar by Charlie and Sarah, who were both fantastic! Charlie showed us to our room which was perfect, comfy and clean. The atmosphere in the pub was epic!! Everybody including the customers were amazing people, every member of staff are incredible souls, real salt of the earth people and you should all be very proud of that little gem 💎 Thank you so much to you all for making our stay so memorable X

Nothing

Staff & owners were really friendly and very accommodating with my last-minute booking and then late arrival. Room was very spacious, really comfortable bed & pillows, tea/coffee facilities too. Very clean room and shared bathroom was also spotless. I ate in the restaurant one night, it was DELICIOUS! Lovely garden out the back too. Great location for exploring surrounding areas.

All was great. The only slightly bad thing was that the hallway smelt a bit smokey, but it didn't travel into the bedroom so that's all good.

The staff are absolutely brilliant, had a great meal in the bar too and the 3 kiddos (age 0-6) couldn’t have been made more welcome. Would definitely stay again. Room was big and the kids loved the bunk beds. It’s hard to find a family room to accommodate 5 and this is a great find!

The shower wasn’t super powerful but it did the job and I’m not sure there’s much you could do about that anyway

My stay at the punch bowl was excellent from start to finish! From the warm welcome at check in to having a great time in the very modern bar! I ordered the 3 starters from the menu for £15 and it was amazing!! The staff were all great and made me feel very much at home! Big shout out to Charlie and Caitlin who never stopped! I wish the new owner Jayde all the best and can’t wait to return.

Excellent value for money, lovely friendly staff who couldn’t have been more helpful, plus amazing breakfast!

Rooms are located above a busy pub, this however was not a problem at all for us and staff offered to turn down music at any time if we were disturbed by it. Couldn’t fault the staff but I feel it’s worth pointing this out on a review if people are looking for somewhere quieter.

Staff were amazing, so accommodating and nothing was too much trouble. They were pleasant professional and friendly. The rooms were clean and fresh. Our room wasn't ready so we were able to leave our bags in another locked bedroom until we returned on the evening which was brilliant.

Unfortunately there was no option for breakfast which was a little disappointing, however with this said the owners are new and I have every faith that this will be resumed in the future. It was also a little difficult to check out. Our check out time was 10am but nobody was in the bar to hand back the keys, so maybe a drop box or something would be handy.

Huge room, clean and comfortable, perfect for a family of 5. Bathroom was new, clean and again perfect for a family of 5. We had breakfast during our stay which again was beautiful. Staff where super friendly and welcoming.

Main road is quite noisy however once asleep this didn't bother us. Beds could maybe do with some new mattresses but this didn't stop any of us sleeping.