The booking was easy to do - collections of keys and checking in prior to arrival was easy to do, and whilst there isn’t someone there 24 hours they have hours in the day there is someone available to help. The rooms were big for me and my husband and 2 teenagers. My parents had a similar room and my daughter and her partner had a double which also was adequate for them for the night. The breakfast was amazing in Rangos and the staff in there were very accommodating. Rooms were clean and upto date - probably inline with a larger chain of hotels. Walls are thin but the other guest was respectful once it hit 9pm! We all stayed for 2 nights as we attended a wedding at south Causey with was 2 min in a taxi.

If I was to critic one thing, it would be Mirrors - Please could you fit mirrors into the rooms itself near a plug - as this created a few issues trying to get ready especially attending a wedding - didn’t effect our stay.

The staff were kind and thoughtful and the room was clean, warm and comfortable. The carpark was close by. There is a gym downstairs and a restaurant next door. I slept well and felt safe and relaxed.

There was some confusing over breakfast: I booked for 4 people, but there was only breakfast for 2. The manager explained that this was not their fault and that it was booking.com website. I think that you have to specify in your booking how many people are having breakfast. As I booked two twin rooms, I though that it was obvious there would be 4 people for breakfast, but not so.

The hotel is a budget hotel trying to not have staff to check you in which was a bit strange but it worked OK for us on the day. Security on the building could be better as this hotel is currently housing homeless alcoholics. Apart from.this we had a.good clean comfortable stay. We got lucky I do believe from ready previous reviews regarding the homeless drop-outs ......

The security feel to the building and in the car park at the side cars come and go at all hours fetching alcohol and other things to they homeless 'needy' that are currently staying there.

Very clean and comfortable. Tea and coffee facilities provided. Room was warm and the bed was large and comfortable. The hotel felt secure with electronic fob access to the bedroom corridor. The adjoining restaurant provided an excellent breakfast and, on the Wednesday evening, an excellent evening meal. It was closed on the Tuesday evening. Highly recommended and reasonably priced.

Main gripe (but not a show stopper) is the digital registration and lack of a receptionist at check in. The email containing the information to access the room had gone straight into my 'spam' folder. We had to phone the number displayed in reception and hope that someone would answer. Fortunately they did and we got into our room pretty quickly. Minor gripe, room 12, the heated towel rail in the bathroom was turned off. Ok, it was warm enough but when I tried to turn it on to dry towels, it was obvious it has a water leak and I turned it off immediately.

Stayed here after attending a wedding at South Causey Inn. I received an email to the key box with a code so was able to get into our room. We didn't see any staff so can't comment on that & literally got a taxi to and from the hotel back to my car. The beds were comfortable and the room was clean.

We stayed in room 7 and the TV came on, on its own in the middle of the night! Apart from that, a good night's sleep. There are 2 single beds and a double but only 3 hangers on a rail so not sure where a family would hang their clothes if they needed to.

Great welcome from the reception and a free upgrade given. Apartment room is spacious and very clean. Nice choice of teas and coffees. Breakfast in the adjoining restaurant was very good but it was closed the night we arrived.

Mattress was extremely uncomfortable with a massive sag in the middle. Although central to the town there is nowhere decent to eat and drink within walking distance, had to get a taxi to nearby village for a decent pub with food. The attached restaurant was closed the night we stayed. Needs a shower mat in bathroom.

Ease of access to my room. Information given for key code. Bathroom was stylish and clean Rangos restaurant was fantastic. Lovely decor. Lovely, tasty food. The communal lounge was comfy and stylish. Love the little mini sofas for children!

There was no mirror in the bedroom to do hair and makeup. No full-length mirror to check attire when getting ready to go out. Had to keep the blinds down in the bedroom for privacy and dignity. Felt uncomfortable using the bathroom in the evening with the light on as there were no blinds for dignity. Paper coffee cups in the bathroom?!. The leather armchair and sofa were dusty and unclean with hair and crumbs in the corners. Ironing board provided was rickety and unsafe. Only 4 hangers on a rail to hang coat and clothing.

Staff were lovely room was spacious very modern and spotless , tea coffee shampoo shower gel was a lovely little touch.on arrival there was a young man on the reception who was very polite and welcoming the reception was spotless and corridor ls were all clean and fresh, we didn't hear any noise apart from police vans considering we were facing a main road as its just set back from the roundabout. We would stay again if we needed somewhere in Stanley. Also right next to a restaurant and there's a shop opposite a starbucks not far Kitchen was very well maintained.

The double bed was two very small singles put together, neither me or my husband are big and we found it a squash , I've got a bad back and I kept rolling as if it was on an angle into the middle and I could easily feel where the beds were pushed together, maybe a mattress topper would make it more comfortable to hide the join a bit. Also I'm not sure what the green light is in the kitchen wether it's for fire safety or not but it was really bright all night and couldn't get it off , I like darkness to sleep in but after a good few drinks I was wide awake at 6am because the light just too bright.

The receptionist was very friendly and went out of her way to make sure I had everything I needed and had a good stay. The location was ideal for visiting Beamish, and I was easily able to park at the hotel. A really good selection of drinks in the room and plenty of them, including milk, which is quite rare. Excellent.

The restaurant next door wasn't serving food in the evening because of a problem with the chef. It's a separate business from the hotel, but having to go back out in my car in the evening spoiled things a bit.

The whole place was clean, warm and comfortable. The breakfasts next door were tasty and good value.

The hotel was fine, but the information given about it's location was difficult to follow. We found it very difficult to find. We would like to suggest that you provide more detailed directions.