Loved everthing. My 2 boys spent hours in the pool. Staff were very friendly. Very clean and a good location.

One gentlemen was being quite rude to my 2 boys in the pool telling them not to mess around. He was effing and blinding at them. My kids who are 5 and 9 did not tell me at the time. They told me after and said they just ignored him. Im glad I raised my kids well because I would have certainly said something. It would have been nice if the Tv in the room was smart. Could have enjoyed some Tv time with kids at night but still really happy.

The staff were so friendly and accommodating. The facilities were lovely and well looked after, you can get towels when using the facilities which saves having to bring them down, all freshly washed and dried for you. We stayed in the Preston suite and we were pleasantly surprised at the size of them room. The cleanliness was amazing throughout the whole hotel, we came as a couple this time but have booked again to take the kids, it's a nice getaway whether it be as a couple or a family. Great pubs and food options close Although the on site restaurant is more than good enough, with everything reasonably priced. The staff were nice enough to grab us some cutlery as we had ordered take out food to our room but needed forks after the restaurant had closed, no problem in providing us with these.

We enjoyed staying somewhere with a bit more personality than the hotels we usually stay in. We are a family of four and had two rooms next to each other - both were good. The breakfast on the Friday was nice (better than on the Thursday). There was plenty of parking and our children loved the pool. The staff were mostly really lovely, especially the poor cleaning lady who was very nice about our son being sick on the bed!

The confirmation email said there would be a hairdryer in the room so I didn’t take one. There wasn’t one, and nor was there a phone to call down for one so I had to go to reception with wet hair to ask for one there. My husband’s room did have a phone but there was no information about how to use it, if you could order room service using it etc (turns out it’s ‘0’ for reception). I wouldn’t have minded those things but what really put a bit of a dampener on our stay was the unpleasant night porter who checked us out on the morning we left, at about 7am.

Rachel on reception was super friendly and helpful. The room was nicely modernised and the addition of a fan was welcome. We didn't use the restaurant but it looked very welcoming. Communal areas nicely renovated since our last visit too.

There was a couple in the room next door having a huge fight late at night. The night porter escorted the female downstairs, and Rachel booked her a taxi. However, the male was on the phone screaming at the female at 7am and wouldn't shut up for over an hour. Poor Rachel had to try and defuse the situation, but we feel it would've been safer and more comfortable for her if the older male night porter was still on shift. Or maybe have a 2 warning policy for disruptive guests who should then be physically removed. No fault of your staff but our sleep was massively impacted.

The staff were very welcoming on check in and on the bar when we got a drink, we even spoke to housekeeping who couldn't do enough. The rooms were clean, had good facilities & nice bits of attention to detail, plus the shower had power!. The leisure facilities were some of the nicest range I've seen and were a complete bonus to staying here. Please look after the chef because food in the restaurant was fabulous. The tomato soup was the best I've ever had, fish and chips delicious and tried my daughters carbonarra which was cooked to perfection. The service was great and the young lad waiting on had a great personality too and I'm glad it shone through, service for a company can sometimes become professional but regimented. A great team doing a great job.

Not a lot, if I had to be really picky I'd say bathrooms could do with an up date (bit old fashioned) & bedrooms a bit plain/basic could do with a plant or two!

Breakfasts were lovely. Staff were great. Pool was warm, but jacuzzi was broken. Spa area was beautifully hot and the steam room was extremely hot - so good! Almost as hot as the saunas in Austria and Germany! Probably the best one I have experienced in the UK! The sauna was normal UK temperature though - I would have liked this to be hotter like traditional European saunas.

The major downfall was that the changing rooms blasted freezing cold air from the vents, so all 3 children got the sniffles.

The staff are kind and helpful. Rooms were spacious and clean. We enjoyed the breakfast. The spa area was nice, there's building work going on at the hydro area but everything else was working fine

It's not a big thing but waiting staff had a tendency to kick doors which had lead to some damage to the door in the restaurant which made it look unloved

room clean and tidy. swimming pool area was good and free as a guest. Food was OK, but too almost an hour to arrive when I had my evening meal. staff were friendly and helpful in all areas

Food waiting time could be much better, the restaurant was not busy only 3 tables and other people were already eating. The breakfast was ok but bacon was hard and crossiants/pain aux chocolats available were dark brown and did not look appetising

Definitely improved since our last visit. Lots of cleaning being done, especially in the Spa. Room had everything we needed and the bed was comfortable.

We were in room 135 and the floodlight in the car park lit up our room all night, so curtains would sort this out. Sockets by the bed would be helpful although not essential.

The staff were so friendly and helpful. The restaurant drinks and food was lovely. Bed was comfortable. Lighting in the bathroom was really bright and good for getting ready

The tv didn't work but we didn't really need it so never asked to get it looked at. Also house keeping accidentally came into our room before check out at 11am. But I just said to come back after