One word Adam, we stayed there for the first time and we met Adam! Second tome we stayed was because of Adam! I live in California and visit Sunderland quite often at least three times a year because I actually grow up in Southwick very near to Castletown where the Magnam is located. We have traveled and lived in a lot of different places and countries around the World and we have never met any who is so dedicated to his job. We will always stay at the Magnam as long as Adam is working there. We actually sent a card to Adam thanking him for how welcome and comfortable he made us feel.

Wish there was more of a sit down breakfast available, but the coffee was good.

My wife enjoy her stay there the staff were nice helpful and kind she said the room were clean and tidy she had good night sleep and go back here her husband as we book in for 3 night in beginning July and 9 night at middle July i have read reviews I would give this hotel 100per mark we would vist hotel anytime in north east

Staff went above and beyond for us, even moving us to another room because of noise from people above. Rooms where clean and tidy and comfy beds.

Nothing major, but a few more plug sockets would be helpful. Oh.... and some air freshener in the toilet at reception haha!

The staff are great , they are so friendly , welcoming and attentive . The location was very good for us . The hotel is very clean..

Only that there is no kitchen , which affects breakfast choices , BUT , that is reflected in the price , so not complaining at all . The staff attitude is so good to that , and go over and above to make your breakfast , the best it can be .

Clean and tidy. Comfortable bed. Staffs are friendly to sort out my booking problem and give me the best option. Surely if I go to Sunderland for competition again, will stay in the same place. Nearby the stadium, lots of retail shops just next to it. The breakfast can be choose either a hot bap or continental.

A bit noisy while people walked on next room/ upper rooms

The professional way they welcomed us to the hotel. We were the first guests into the hotel since it's temporary closure and they were just reopening when we arrived. Because of a disability problem I asked for a room on the ground floor which I was Iwas givenwithoutany problems. The staff were happy to help.

The car park looked untidy and the coffee bar was in the process of being constructed. ⁶0

It’s an old Premier Inn been taken over been modernised very comfortable warm and cosy perfect for working men with vans carpark all CCTV well lit up and protected. Would advise any working man to stay at this accommodation if you are in Sunderland.

Been here for three weeks coming back next week for the fourth week and cannot fault it

More tastefull than a Travel lodge not as pricey as a Premier Inn good vale for money spotless and comfy beds 👊

The reception first impressions let’s it down but staff where very nice and polite and helpful and room where tip top in every way

The hotel itself is quite basic but that is reflected in very reasonable prices for rooms. The staff were pleasant and helpful at all times. Things like bed, shower, TV were absolutely adequate if the purpose is to use the room for a night's sleep.

Could have been better communal areas and opportunity to purchase breakfasts.

Very welcoming staff. Spacious rooms with lovely comfortable double bed and a single. Great en-suite with bath and shower. Nice to have a selection of tea and coffee including decaf. Bus links to Sunderland and local shops close by.

The hotel is next to Hylton retail park and if you don’t know the area can be a bit disorienting when first arriving.