Great location, good parking, big airy room with a sea view, fan available

Had to wait and even call for reception staff on arrival, leisure facilities were out of use because of electrical issue, this was sorted later in the evening. There is only one lift which was out of action when we returned early evening elderly couples were being helped up and down the staircase with walking aids etc, a second lift in a hotel of this size would be helpful. Although the room was a decent size and the bed comfy we did pay for a superior room, there was no bottled water available in the room and although the bathroom was a good size the shower cubicle was quite small.

The Grand Hotel is situated right on the seafront with easy vehicle access and plenty of parking (register your car on entry). The team are among the friendliest I have ever experienced in ANY hotel - reception, breakfast/bar, housekeeping crew all friendly, professional and accommodating. The hotel is well presented, though a few areas are looking tired, it is clean and my room was a great size with lovely bathroom and instant hot water! Comfortable bed and blackout curtains made for a great sleep. Toiletries, tea/coffee and biscuits all provided too. Didn't get to use the spa, but will definitely on my next stay - which I most certainly will be staying here again!

Nothing at all! Great all round experience

Our room was a lovely large comfortable room with a large bed. Bathroom with bath and shower. Breakfast was fantastic value and one of the best hotel breakfasts we have had. The hotel is wonderfully situated right on the seafront and very close to a main bus route into Sunderland city centre. Parking was plentiful and conveniently positioned.

The restaurant menu was a little limited with an Asian theme which is not for everyones taste. They did do a simple bar menu which was good.

The reception was excellent, efficient, cheerful and organised. Secure parking included. Public spaces were pleasant and well maintained Our room was lovely,. Clean, spacious and well equipped. We had sufficient towels, hair dryer, iron and in-room tea facilities.Large TV. Good lighting. The bathroom had a bath and separate shower and was stocked with soap etc. Bed was large, firm and comfortable. Housekeeping were very friendly Breakfast was excellent (Buffet style).and in a lovely space Again, staff were very friendly.

Nitpicking, our room was a little too warm and the tea at breakfast is pre-made in an urn so a little too stewed.

Location is excellent right next to the beach

Facilities of the pool, the bar & decor are great but it was not great that room service menu was so limited and no option for children’s meals. No good options available for children gif room service and although the bar menu looked nice they room service was a limited Asian style menu with no other option if you wanted to eat in the room or don’t like that stylus if food With having the children and no food option for them and food on room service not quite what we like had to take children out late to find somewhere outside to bring food back

The welcome we got from the lovely male receptionist. Excellent customer service and clearly loves his job! Lovely guy! Dark hair possibly chinese. Needs a pay rise

We where swimming and the young lady at the check in was sat chatting to some one in the jacuzzi, there was a group of lads trying to check in and they got a bit rowdy and climbed through a gap. Staring at us in the pool shouting for the girls attention. We felt un comfortable so got out and shouted over to her someone's trying to get your attention. She shouted back ill be 2 minutes!! By this point the lads where in the pool area. We grabbed our towels and left. Later saw the girl looking stressed on reception. Hope she's OK she did a lovely job checking us in. Think them lads where a bit of a handful

Excellent position on the seafront overlooking a very attractive bay. Fantastic long lower promenade close to the sea and only five minutes from the hotel. Perfect place for walking or exercise, huge stretches of clean sands and the sea in all its moods feeling close by. Comfortable beds, lovely big rooms and amazing sea views.

I liked it all except for the lack of choice in the restaurant which only served Asiatic (Thai food ) and did not cater for Coeliacs. The bar served the usual bar food but all they could offer me was sandwiches made with gluten free bread. Breakfast was better with gluten free cereals available and gluten free bread but no toaster to prevent cross contamination. The advice on the menus that there was no guarantee of gf food not having been cross contaminated in the preparation of food meant that I had to eat sandwiches brought from home whenever my family ate an evening meal in the hotel.

Lovely beach front property and we had a sea view which was lovely. Staff very friendly and welcoming. We had a lovely night stay in an incredibly comfortable bed.

This is the 4th time staying here and every room we have had has a lack of sockets. On this occasion we had 1 single socket near the dressing table so we had to unplug the fridge to use the hairdryer, then the straightener, then the iron etc. Last year the room was almost half the price of this year but nothing has changed to warrant the price difference. We also had breakfast, I would describe it as edible at best but definitely not worth paying any extra for. It really was a very poor quality breakfast.

I had stayed in this hotel befoe many years ago.I loved it then and it did not disapoint this time either.from the grand stair case in the entrance dec with stunning christmas tree you are greeted by pleasant staff .the rooms had been decorated and furniture updated but still in keep with the hotel.The use of the pool hotbtub sauna and steam room was an added bonus.Even a gym if you wanted.the bar and resteraunt had a cozy homely feel and stunning veiws out on the beach.A short walk to many bars and resteraunts .not to mention the stack . With amazing food warm fire pits and heaters even live music.Then back to the hotel in a room with a veiw a shower and a bath.I cant fault a single thing .Breakfast was lovely with lots on offer .Definately stay again xx

Nothing

Upon my arrival I was given a room on the lower floor, the window didn’t open and the room had just been painted, so the smell of paint was very strong. I went to reception and asked if it would be possible to be moved due to the situation. Straight away I was given a room on the top floor 356. Room was straight away 10x bigger… had a big window that opened, bathroom was huge and Bed was lovely!! The guy at the reception Think his name was Giano was amazing. Top service. There is a beach right outside the front door, with a load of pubs and restaurants near by not a far walk. Worth the stay.

The room that I was given at first, it was a small tiny box room, no ventilation felt very claustrophobic.