Rooms where clean nice and cosy really liked the place Free parking and quiet place

Didn’t like when pool and sauna was closed for maintenance because that was reason why I chose this place but it didn’t ruin our holiday and liked when they informed you about that and still I’m happy that I choose this Hotel 10 out of 10

Lovely big room, super sized bed which was really comfortable. The shower pressure was fantastic and lovely and hot. Good onsite free parking. Great location just out of town. Very quiet location. Also nice to be able to open a window for fresh air.

The meal in the onsite restaurant. Ordered nachos and they forgot the beans, partner ordered the chicken, mushrooms and some fancy french potatoes which are only chips! Mushrooms were like rubber and the entire dish had a weird flavour, he said it was the worst meal he had in ages. We were glad we didnt bother having breakfast!

i am a light sleeper so requested a quiet room ahead of my stay. My room was lovely with a separate seating area to the bedroom. Usually i struggle to sleep when working away but managed full undisturbed nights sleep. The room was perfect and everything I needed ahead of a very busy day. I ate in the restaurant on site which again was lovely. Due to them being busy i had to book but was not disappointed. Will definitely be using this hotel again when i am working up in Newcastle as its a perfect location for my needs. I'm just disappointing the traffic was so bad and i got there late as i would have liked to have gone to the gym and for a swim however the Jacuzzi bath in my room made up for it

Lovely big clean bed and the room was well kept. Furniture was also clean and tidy - all as you’d expect

Was originally given a twin room when booked a king sized (however mistake corrected straight away). Only green tea or breakfast tea provided in rooms. With standard milk pots. Alternative milk option would have been great along with fruit teas/peppermint. The room wasn’t cleaned-down after my first night, I’m used to not putting a door-sign out if you don’t want it cleaning. Perhaps a heads-up on check-in that you need to ask / indicate if you want a turn down service rather than expect it. The position of my room right next to a small stair case meant there was a lot of noise from other guests at all hours. They were running up and down and jumping the steps at times. Not sure how the hotel could solve this though

Golf course in good condition, greens were excellent and ran true. Staff at pro shop friendly and helpful. Rooms are a good size and clean. Leisure facilities are decent enough e.g. pool, sauna, gym etc although pool not the biggest. Food in the restaurant was good ( when it finally arrived ! ) Breakfast was excellent, can't complain. All round, Staff were friendly. Plenty of parking

Service in the restaurant was pretty chaotic. Took a while to get a menu, never mind order. Our experience wasn't the worst, but several other people were having a nightmare of a time. Young staff and manager didn't seem to have a grip on how to do the basics at times. it wasn't even that busy tbh. We ate out the remaining two nights of our stay, enough said.

The staff were very efficient and helpful. There was a confusion over my room booking but it was sorted out very quickly and I was given a voucher for a complimentary drink as an apology. Breakfast is substantial and in a nice environment. Room was exceptional including bed and bathroom facilities. Small swimming pool but was able to have it to myself most of the time - don't expect to practice for the next Olympics in it. The bar and restaurant were welcoming, enjoyed a nice pizza on the first night of my stay.

I think it is misleading to call the hotel Newcastle - it is only six miles from Newcastle, but it is in Washington. As a pedestrian finding my way to the hotel from the bus stop was not easy - the route should be made more explicit. I know the clientele are generally expected to be drivers, but this is not always the case. Washington itself seemed very nice.

The room was very comfortable. I loved being able to have a swim and a sauna. The food in the restaurant was good. The staff were so friendly and very good at their jobs.

I was really frustrated to hear that the waiting staff in the restaurant no longer receive any of the tips. This would put me off eating here again. The breakfast was very poor. If I hadn't been dashing off to a meeting, I would have complained. There was only one member of staff who was running around and kept having to disappear. So I just went and sat down and then helped myself. The coffee machine wasn't working or wasn't being used and the coffee in the flasks wasn't great or warm enough. The plates for the hot buffet were tiny side plates, almost as a ploy to stop people eating as much. The fresh fruit salad was inedible and that whole counter was sparse. It looked obvious to me that someone had made the decision to cut back on costs and it had been done badly.

Exceptional staff from the girl at the front desk to the Leisure facilities and the restaurant genuinely lovely staff who went the extra mile to make us feel welcome. Swimming and spa facilities were exceptionally good.

The beds. All 3 of us had a terrible restless night. Could feel the hard wire frame of the mattress through what feels like a cheap mattress topper. I myself will need to go an osteopath to get straightened out as I feel rib back and neck pain.

Absolutely amazing hotel and surroundings

The only thing that let the hotel down was sadly the steam room ….. had a very foisty mouldy smell not the usual nice eucalyptus smell you would usual get in a steam room feel it needs a very good deep clean to revive it Also didnt appreciate the cleaners banging on the door at 9am when check out isnt until 11 ….. and then hearing the shout to each other down the corridor so early in the morning

Great hotel with nice spa facilities and an onsite pub with nice food.

Low quality of customer service. Had to call multiple times to ask about opening times of spa facilities and reception staff were not able to give an answer. Ended up finding it myself at the hotel website. On arrival no information provided regarding breakfast/ facilities etc. Nobody was picking up the phone at the reception so ended up with multiple trips to ask them in person. Would have been a great place for an overnight stay if staff got a bit of customer service training.