The accommodations provided were clean and exceptionally comfortable, complemented by an outstanding level of service from the staff. They demonstrated remarkable flexibility by permitting us to check in early or late. My overall experience at the hotel was thoroughly enjoyable, and I found the personnel at this establishment to be highly commendable. 1. "I wholeheartedly recommend this establishment." 2. "Their customer service is unparalleled." 3. "The rooms are warm, and they also have bedroom windows that open." 4. "I was thoroughly impressed by their professionalism and customer service." 5. "This is my preferred location for work, there is also a car park at the front of the building.

No complaints

I recently stayed at this wonderful hotel and had an amazing experience! The rooms were clean, comfortable, and well-equipped with everything I needed for a pleasant stay. The location was convenient, making it easy to explore the city, and the overall atmosphere was warm and welcoming. A special thanks to the guy at the reception, Sahil, who went above and beyond to make my stay even better. He was incredibly friendly, helpful, and always ready to assist with any questions or requests. His hospitality truly made a difference! I highly recommend this hotel to anyone looking for great service and a comfortable stay.

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It was very clean and tidy Bed linen was fresh Tea making facilities were available.. Breakfast was great and ready when you wanted it. Hot shower ..toiletries supplied .. The reception staff were brilliant too welcoming, well mannered and helpful. It's just over a mile from train station to hotel so literally just over 5 minutes from train to hotel ...you can walk it but we took a taxi it was £7.60 I will definitely be staying there again..

Nothing to unlike

Comfy, safe bed for the night while we were out exploring Newcastle. 24 hour check-in meant we could check in late from doing activities with no problem. Staff were very friendly. Comfy, clean and warm. Great affordable hotel for if you're visiting Newcastle for a day or two. And Netflix on the TV!

The ammeneties were a bit temperamental, toilet seat loose, shower head fell a few times ect but nothing too major. Walls were quite thin but other guests were very respectful and this wasn't a big issue.

I booked this hotel because it was the cheapest option I could find and I wanted to spend a couple of days exploring Newcastle. The price was good and I was very happy with my stay overall. The staff on reception were very helpful and friendly, check in was easy and the room was clean and as described. The inclusive breakfast is worth a shout out - it was home-made and cooked fresh each morning and really kept me going for the day. It was basically a full English with coffee. The location was pretty good, I was able to walk into Newcastle each morning, took about 25 minutes and there were a few different routes to choose from (depending on what time of day is was). Parking was free and convenient.

The hallways smelt a bit bad, I think this hotel has had some problems in the past with antisocial behaviour from guests but they seem to be trying to get back on track.

Location is great, 10 mins walk to Gateshead bus interchange, buses to county Durham or Newcastle and further. Metro station within the interchange as well. On site parking...cheap at £3 per day.

Lots of stairs and corridors but staff are very helpful and friendly and will accommodate if you have difficulty.

Friendly staff helpful (even if he did wake us up knocking on our door at 07:30 to tell us he told us the wrong times for breakfast and didn't want us to miss it) Very comfortable bed. Breakfast nice. Not too much noise heard from the road either. Good location if you don't mind a little walk. Free parking available. Cheap in price and shows in the standard but great if you just need someone to sleep.

Really needs updating, Bathroom was very run down things broken and loose. shower curtain black in places and a Foul smell coming from somewhere. I had to tune the TV, luckily i knew how. Was in an en-suite Double room but was only provided 1 towel. All in all I'd still return again, As the price and service was good.

Stayed there several times before and knew what to expect. Excellent value for money, despite being a non en-suite room - but with sink and running water in room.

The shared facilities - shower was pretty poor with poor water volume.

Secluded but close enough to Newcastle city centre, with a few shops close by and a sheltered smoking area. The breakfasts are amazing and I can’t wait to stay again

The pillows. They’re so small and thin I’d advise bringing your own

The room was nice and had everything we needed. Room was in a lovely location and we could see the River Tyne

Could have been slightly cleaner and one of the plugs didn’t work so we had to do everyone on one plug socket