Breakfast was good with large variety of food to choose from. Staff were particularly welcoming and helpful - not just for food but ensuring our stay was comfortable and enjoyable. Three staff in particular, young man (very tall) who provided us with good info on places to visit and how get there from hotel; a woman who has been with the Hotel (in other positions other than serving visitors in the Olive Restaurant); and another woman (duty manager?) who assisted my husband when he was unwell - a big thank you to all but particularly these staff need to be congratulated for their care and support.

Plumbing in bathroom requires maintenance

Spacious room with two good sized double beds. Windows that open rather than sleeping in a sealed room relying on Aircon that never quite gets it right. Room very up together with comfy beds. Great evening meal in the restaurant and breakfast. Lovely town Park area just at the back of the hotel for stretching your legs and walking the dog. Good gym/swimming pool. Overall very good value for money.

Everything was good. Big fan of Holiday Inn. Always good value for money and a good standard. Like the fact that there are a good mix of room types on offer to cater for different needs rather than a one size fits all like some hotel chains.

We are a family of 4 and stayed here for 3 nights. It was lovely to have 2 double beds in our room. The room was spacious and the beds were comfortable. The location of the hotel is excellent…walking distance to lots of places including the town centre and parks. The leisure centre was brilliant! We enjoyed the steam room, jacuzzi and swimming pool. The swimming pool is 1,5m deep which was perfect for the kids too! Breakfast was delicious and had lots of choices. The staff throughout the hotel were very friendly and helpful.

Only 2 plug points in the room. None next to the beds. No usb points either.

Choices for breakfast were very good and varied, the quality of the coffee was well above average too. The rooms were clean and spacious and speaking personally the addition of a bath is very important. The gym is small but functional, again a welcome addition for my stay. Having stayed in numerous hotels in and around Telford, this is the one I choose to return to.

I think my only grumble would be like too many hotels offering fitness facilities, it is not always reflected by healthy options in the dining room.

They are always happy to accommodate my dietary requirements by bringing my own breakfast products for them to prepare in the kitchen at no extra cost, which is great. It is very near the start and finish of Telford 10K, which is the event I usually stay at this hotel for.

My room was next to that of a family of a lady with 2 little girls, all with non-existent coughing etiquette and you could hear they were ill. The girls were also constantly treating the corridor as a playground, which was irritating. I will request a quieter area in the hotel next time.

Overall very good breakfast. Lovely pool/jacuzzi. Loads of parking spaces available. Given a ground floor room and cot was provided for baby. Spacious room. Nice bathroom with plenty of toilet roll, hand-wash and towels. Pleasant staff at reception and breakfast. Double beds were comfy. Ideal location, short walk to shops/restaurants.

Hotel was too hot. Sausages weren't nice. Pool bit shallow. Cot had no mattress- baby slept on slatted base with sheet on top. Luckily we had brought a couple of large blankets. Not enough milk/sugar/biscuits in the room.

5th time stopping here. Everything you want and expect and more is what you get. Great hotel myself and my husband love it here. Staff are all lovely always go abive and beyond. Leisure facilities are excellent. Value for money. Restaurant and food beautiful and value for money. Breakfast is amazing everything you want. Lovely comfortable bar area with a big screen tv. Will be back very soon. I'm already looking to when we can book again .

There is only one thing my husband I didn't like, and that was coming back home.

The staff were amazing as always, so friendly and helpful. It was much busier than last time we stayed. However, the hotel was great and kept serving breakfast items as quickly as they were running out. The housekeeping deserve special mention as they provided an additional quilt when my kids were fighting over the one on the bed. It was really helpful to ensure no one went cold. It is very much appreciated.

Nothing, we couldn't get into dinner one night but that was our error in not making a reservation earlier and having kids meant an earlier time was needed.

Holiday Inn hotels nearly always provide a good breakfast and this was no different. There were lots of cooked and continental options, so I was able to get a substantial breakfast which kept me going for hours! The breakfast room and public spaces were light and spacious, so the place felt relaxing to be in. As far as food options go, there was also a restaurant open in the evening, which I used once - good food and very convenient. One or two other things - I didn't use it, but there was a decent sized pool in the hotel and this would be great for many people. The location would also be excellent for anyone attending a conference or Comic Con event at the Telford Centre (about five minutes walk away).

I would have liked one or two extra items in the bathroom - facecloths are a pain to repack once they're wet, so providing one in the hotel rooms would be good. The bed was slightly firmer than I would like.

I love how close the hotel was to the shopping centre and to the park. Also the staff was incredibly chatty and helpful. My main highlight was when we could eat breakfast and bring our dog instead of leaving him in the room or in the car. We were told that we can sit in the lounge area and have breakfast. It was really nice of them.

Nothing major other than I wish there was note saying that there will be extra charge for dog as I checked on booking website for price with and without dog and there was no changes. I was told on the day when I arrived. I understand they sent a message but only because I told them that I am coming with the dog, and I haven't seen the message until I arrived as I don't get notifications on bookings.