We arrived early but was not an issue . The staff were extremely helpful . Our room was very spacious and comfortable and it was very quiet. We were right by the front entrance but never heard a vehicle once. We went down for a drink and spent quite a time chatting to the barman, a very friendly gentleman with sound knowledge of the area . We went in for food. As we had booked a table and were very quickly given a menu and ordered drinks . Again the staff were very friendly and attentive. Once we’d ordered food it was a short wait then we were given a plate of food worthy of a king , it was presented well and tasted amazing superbly cooked . After the meal we sat in the bar and had a few more drinks chatting to other residents who were also very happy with the hotel. That night we both slept very well and woke fresh and energised. Breakfast was again superbly prepared and cooked perfectly.our compliments to the chef . We booked out at about 10.30 and spent the next two hours in the hotel’s swimming pool, spa ,steam room and jacuzzi with no extra charge . Well done everyone and excellent stay had and will definitely go back

The room was comfortable and clean, we had exceptionally large windows looking out to beautiful greenery. The leisure facilities were perfect, a small but well-equipped gym, sauna, steam and lovely pool and jacuzzi with plenty of natural light and windows to the trees surrounding. The staff were all friendly and helpful. The decor is slightly dated but it definitely has charm and we’ll be coming back for sure. It’s also only a 3 min drive to the town centre with shops and restaurants. I came to get some writing done, this was well achieved in the peaceful hotel.

Nothing

Lovely big room, friendly helpful staff, great location for what we wanted. Heating on 24 / 7 in room made very hot but rectified the next morning. Was supposed to be on a timer but ours wasn't. Mentioned a few things below but nothing stopped is having great days out that we had.

Our sash windows only opened a little bit. The wooden frame work was all broken and just a.little tatty. Not sure if have to have in a room but had no fire escape plan on door and I didn't see any telephone. Would definitely stay again and recommend it to people xx

Stayed in the Telford suite again and loved wallowing in the enormous deep bath, drinking bubbley and gazing out of the tall windows into the countryside. It's showing signs of wear now but is probably the most used room in the hotel.

Check in since the change of owners has become a bit of a messy experience. The system sending pre arrivall check in messages which don't work. It's also the first time I've had to wait in a bar area on arrival whilst rooms are checked... it all seemed a bit faffy. It wasn't broken before so why try and fix it? Churlish niggle perhaps so let's hope things iron out soon. It's a smashing building and location so I genuinely wish it well.

Room was lovely and the leasure facilities were good

We tried to book an afternoon tea 2 days before our stay but no body answered the phone we also emailed them aswell so when we turned up we was told wr had to book in advance for a afternoon tea we explained we have tried to do this and showed all the calls we had made and showed them the email we sent the staff member said we don't use that email address but yet they confirmed my booking with that email address the staff member then said they would ask the chef if we could have an afternoon tea they came back and said chef says no but you can use the pool if you want until your room ready staffi. not very pleasant at all no apology for any thing

Lovely bed and setting but the place needs repairs and dusting.. Huge bathroom. Staff were lovely and attentive but breakfast food once it arrive was good but was run by teenagers so no idea that was needed, constantly needed to ask for tea, juices, glasses, cereals.milk, butters.

Cobwebs everywhere, main walkways need dusting, picture frames on stairs, woodwork throughout, heating was erratic, room walls have marks, lovely antique furniture has chips and very old fashioned 80's bathroom fittings. Breakfast food was good but clearing tables and refilling items didn't happen. Lots of staff walking about but not achieving anything. Queues to be seated and randomly allocated. Grounds and gardens could be beautiful but need gardeners.

Myself and my husband enjoyed the leisure facilities. The food was also amazing. Our room was warm and cosy the bed was so comfortable. The shower was lovely and hot and poweful. The tv was nice a big and plenty of channels to watch. All in all value for money. Myself and my husband just wanted somewhere where we could relax, go for a swim, have a steam room, and generally to peace, which we both did get.

The bathroom needed a bit more of a clean. It did get very hot in the room, but once I turned the heating down, it cooled down and was very comfortable. The staff were very good couldn't fault them although they seemed to be running from place to place. At times, it seemed understaffed. The bar area seemed a bit dull. it needs to be more inviting. We thought we heard someone arguing under our window when, in fact, it was a lady having a go at staff who was taking some table and chairs inside that looked like they had been delivered. The way the lady spoke wasn't very nice, and in my opinion, no one should be spoken to in that tone.

The pool was nice...the hotel is old but quirky,lots of corridors, can easily get lost lol but does have alot of old world charm and character..lovely wooden sweeping staircase in main hall..the staff are very nice and friendly..especially Tom the Barman..who made our 1st day and night there special..Janet and reception very nice too..peaceful hotel too...can hear nature waking up in the morning, the breakfasts and evening meal were superb..Great food , nice chef..

The shower cldve been bit faster and bit warmer , heating on as was bit chilly..but it is an old house ,get rid of cobwebs in the windows

We loved the fact that this place is being cared for you can see the differences as you walk through the hotel. Some of the bad reviews are not entirely justified any more the carpets have been replaced and in our opinion keeping the place a kinda dignified renovation without going ultra modern the hotel has some beautiful rooms and although dated decor it somehow reflects the building itself. the pool area is a lot better than.on any of the pictures we saw before going ourselves however the new pale tiles do reflect the cleanliness of the place on a whole. yes the changing rooms are very dated with no private changing rooms however the showers are larg enough to get changed afterwards.

The 4 Poster bedroom suete was amazing. The bath which was large enough 2 people comfortablely and more like a hot tub. The view of the countryside was amazing. The cost of this suete which included breakfast was about £90 so amazing value. It even had access to leisure facilities including a 15m pool. I was there on business sadly but I'm definitely returning for leisure with my partner.

It took me ages to find the main bedroom light switch in the dark which ended up being at the opposite corner of the room to the entrance door oddly. But that's a small inconvenience otherwise there wasn't a lot I didn't like.